Description:
Lodge Manager
Location: Northern KZN, South Africa
OUTPUTS
Meet every guest and ensure they know who is looking after them Ensuring all organizational requirements around delivering the best guest experience at the Lodge is planned for and executed on a daily basis Ensure our brand standards are always maintained in all areas that make up the guest experience Represent the company’s brand in appearance and behaviour Create an environment where the company culture is fostered Innovate new ideas and ways to edge the brand and improve Ensure that our culture of rewarding and recognizing of staff is followed through all levels of the lodge Ensure that training & development of staff is coordinated and planned according to your budgets Ensure that controls and systems are in place to ensure the sustainability of the business as well as conserving our resources Ensure the company’s Hospitality DNA is known by all Relieve for the General Manager when on leave Hosting Taking the lead on groups, VIP repeat guests and host all agents and operators
KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS)
At least 5 years relevant experience in a 5 star operation Managerial experience Company Knowledge Valid unendorsed SA driver’s license essential
SKILLS REQUIRED
MS office knowledge is a requirement Communication skills - with guests and fellow staff members Lateral thinking ability Initiative Must be able to cope under pressure to meet guests needs Leadership Organizational abilities Honest, have good integrity, proactive and driven person who has career ambitions Good interpersonal skills Passion for guest delight
This is a permanent live-in position, based at a Lodge in Northern KZN, South Africa
Should you wish to apply for this position, please email your latest CV and motivation to diane@abcworldwide.com
25 Jul 2022;
from:
gumtree.co.za