Description:
KEY COMPETENCIES
Have excellent problem-solving skills to identify any issues or problems and assess the severity of the problem, determine an appropriate approach to solving problems, develop plans for implementing solutions etc. Have good verbal and written communication skills Have a high level of client service orientation Be self-driven and have high energy levels Be organized and assertive Be a logical thinker Be able to work independently with a high level of responsibilityKEY PERFORMANCE AREAS
Support the production environment, upgrade, security management, disaster recovery Setup and configure the Production, SIT and Dev environments Implement and maintain associated system configurations Provide support function to internal teams and clients Extensive troubleshooting experience with software solutions Ensure that communication channels are established with all clients at a technical level Investigating production related queries as raised by business or external parties Ensure that adequate testing has taken place before implementing new systems or changes to existing systems Ensure that periodic tests are executed at the DR site Ensure that failover procedures are documented and kept up to date Ensure that all technical documentation is maintained and product enhancements periodically reviewed Ensure effective monitoring systems and the building of tools, dashboards and automated processes to empower the product and organizational Test any new system releases / upgrades from Development or Service Providers Ensure that a testing schedule and procedure is available System Maintenance (Production and Test) Be the SME for the hosted serviceRESPONSIBILITIES
Strong written and spoken communication skills Analytical and logical problem-solving skills Provide support to customer via excellent written and spoken skills Provide process enhancements and recommendations Responsible for recurring system changes on the environments Provide solid technical foundation to/across all of our customer environments Proactively manage the customer environments Ensure that all incidents are logged and effectively managed, resolved and escalated if necessary Identify trends across customer base and feedback observations and assessments Revision of technical documentation and specifications as part of troubleshooting process and contributing to the Knowledge base Detailed investigation and analysis of incidents which might include, but is not limited to: Analysis using tools like SQL Profiler, Network sniffers and Windows Performance Monitor T...
11 Nov 2021;
from:
gumtree.co.za