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Tech Lead Engineer: Hosting Services
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2 years ago1626 views
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General Details
Description
KEY COMPETENCIES
- Have excellent problem-solving skills to identify any issues or problems and assess the severity of the problem, determine an appropriate approach to solving problems, develop plans for implementing solutions etc.
- Have good verbal and written communication skills
- Have a high level of client service orientation
- Be self-driven and have high energy levels
- Be organized and assertive
- Be a logical thinker
- Be able to work independently with a high level of responsibility
KEY PERFORMANCE AREAS
- Support the production environment, upgrade, security management, disaster recovery
- Setup and configure the Production, SIT and Dev environments
- Implement and maintain associated system configurations
- Provide support function to internal teams and clients
- Extensive troubleshooting experience with software solutions
- Ensure that communication channels are established with all clients at a technical level
- Investigating production related queries as raised by business or external parties
- Ensure that adequate testing has taken place before implementing new systems or changes to existing systems
- Ensure that periodic tests are executed at the DR site
- Ensure that failover procedures are documented and kept up to date
- Ensure that all technical documentation is maintained and product enhancements periodically reviewed
- Ensure effective monitoring systems and the building of tools, dashboards and automated processes to empower the product and organizational
- Test any new system releases / upgrades from Development or Service Providers
- Ensure that a testing schedule and procedure is available
- System Maintenance (Production and Test)
- Be the SME for the hosted service
RESPONSIBILITIES
- Strong written and spoken communication skills
- Analytical and logical problem-solving skills
- Provide support to customer via excellent written and spoken skills
- Provide process enhancements and recommendations
- Responsible for recurring system changes on the environments
- Provide solid technical foundation to/across all of our customer environments
- Proactively manage the customer environments
- Ensure that all incidents are logged and effectively managed, resolved and escalated if necessary
- Identify trends across customer base and feedback observations and assessments
- Revision of technical documentation and specifications as part of troubleshooting process and contributing to the Knowledge base
- Detailed investigation and analysis of incidents which might include, but is not limited to:
- Analysis using tools like SQL Profiler, Network sniffers and Windows Performance Monitor
- T...
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Id Subtitle 1013749640
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Wisdom Talent Solutions
Selling for 2+ years
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Job Responsibilities:
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Required qualification and experience
Food Technology Diploma or Food Science Degree3 Year Laboratory experienceKnowledge of GLP, HACCP & ISO
Other Attributes would include:
Ability to communicate effectively at all levelsAbility to troubleshootExcellent computer skillsExcellent administrative skills and accuracySelf-motivated and result driven approach
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Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.
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Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLAUnderstanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according processes and procedures.Resolve FTTH issues through effective troubleshooting and configuration.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on calls including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.Submit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
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Excellent communication skillsTech support persuasivenesstenaciousnegotiation skillsstress toleranceeffective time management
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Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
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Our client is looking for a Quality Supervisor to join their team.
Duties & Responsibilities:• Ensuring full implementation of the food safety programme (food safety certification requirement), ensuring communication, training and promotion of the programme amongst management and staff.• Efficiently utilising all resources to meet customer, company, legislative requirements and to drive a culture of continuous improvement• Ensuring that technical standards conforms to Food safety requirements and regulations and performances communicated throughout the company• Maintaining and safe keeping of all supplier, product and process specifications for the company’s products as well as the preparation, maintenance and safe keeping of raw material and packaging specifications.• Managing internal audit system (internal processes, suppliers and outsourced service providers)• Management and maintenance of non-conformance and corrective & preventative systems• Management of customer complaints system• Reporting to management on quality related matters• Implementing and improving the necessary quality operational systems, processes, and procedures at the company• Documenting operational processes and procedures of the company• Ensuring that all appropriate records are kept for traceability throughout the company• Liaising with and evaluating all Technical Service Providers• Facilitating regular internal quality and food safety training for staff• Cost effectiveness and identification of cost saving opportunities and initiatives for the company• Supporting the development of efficiency programs within in the quality department• Providing general and technical support to the logistics, quality, and operations teams• Assistance with any quality requirements on an ad hoc basis• Coordinating and supporting management of strategic and quality projects• Management and improvement of the Health & Safety programme• Assisting the facility with continuous improvement strategies on an ad hoc basis
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GERMAN & ENGLISH - Bilingual position
Brief Job description
Provide 1st level technical supportService restorationFulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systemsFollow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed proceduresExecutes transactions as per prescribed timelines
Requirements
Analytical and Problem solving skills
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issuesAnalytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issuesProblem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficientlyDisplay ownership and accountability
Quickly build trust and confidence with customerOwn and resolve customer issues efficiently, effectively and empathetically
Time Management Skills
Being proactive and show the utmost respect for customer’s timeGood time management, ensuring all contacts with customers add valueAbility to Multitask
Communication & Relationships Skills
To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
Skills & Knowledge
Communicate at all levelsBasic knowledge of OS (Windows XP-10), Browsers, MS Office suiteBasic knowledge of Software, antivirus and peripherals installationsAbility to work across organizational and professional boundariesExcellent verbal and written communication skills - GERMAN & ENGLISHHigh level of interpersonal skills, including active listening and understandingGood organizational skills and ability to prioritize workloads.Work to tight deadlines / service levelsBusiness etiquetteBroad knowledge of IT products, services and terminology
Aptitudes Identification of problems and solutionsAnalysis of dataPresentation of technical functionality to a non-technical audienceWorking knowledge of MS Office produ...
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A great opportunity in the pharmaceutical industry. Join their team as a Management Accountant.
Duties include:
Support the Finance Manager and Finance team to assume full responsibility for the full management accounting function.
The management accountant role will be to undertake daily, monthly, quarterly, administrative tasks to ensure the functionality and coordination of the department’s activities to ensure meeting all deadlines.
KEY RESPONSIBILITIES
Management reporting:
Responsible for back flushing raw components within Syspro for MSAUpdate standard costs in the bill of materials within Syspro for MSAReview standard and actual costs for inaccuracies - MSA and AJNSetup and help manage the Inventory module for cost modificationValidate the cost of goods sold as part of the month-end closureAssisting in month-end close of the General Ledger for - MSA and AJNReview of monthly General Ledger Reconciliation file before final review by the Financial ManagerRun general ledger expense accounts in preparation for year-end auditDeveloping and managing financial systems/policiesAssist in managing queries related to the monthly financial results from internal partiesPreparation and submission of monthly VAT returnsMonthly fixed asset register maintenance of MSA and AJN in SysproOverseeing accounting year end processes to meet year-end deadlines
Prepare annual financial statements in accordance with IFRS for year-end
Assist the Financial Manager to prepare and review annual budget requirementInput of budget file into reporting tool for the year aheadProviding insightful financial info for the purpose of decision-making for the business
Financial analysis
Applies principles of accounting to analyse financial information and prepare financial reportsPrepares special financial reports by collecting, analysing and summarising account information and trendsConducts monthly, quarterly, ratio and trend analysisPrepares cash flow forecast modelsReview of Internal COGS for distribution and preparation of GP% analysis, variances investigations and graphs compilation monthlyAssist with and/or lead strategic projects in line with business requirements
PRE-REQUISITES
Relevant Finance qualification in an Accounting / Finance field; or equivalence of having fulfilled a similar role for at least 2-3 years in a deadline driven environment
TECHNICAL COMPETENCIES REQUIRED
Advanced computer literacy (Advance...
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