Description:
SEB is looking for a Specialist Administrator in the Business Development space on permanent basis. The incumbents will be analyzing data and extracting trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports. The incumbent will support and engage the New business development team and clients to coordinate the efficient running of the department and to provide workable solutions for all. Furthermore, ensuring that these escalations/solutions etc. are resolved speedily and with the correct expertise/capability and perform quality assurance based on the specialized requirements of the role ito. all reports/documents completed, ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously.
Responsibilities:
Organize and coordinate meeting schedules for the new business development team on a weekly basis. These meeting will include external and internal clients which the team deals with daily. Attend and coordinate all administrative or any other query from clients daily and allocate the queries to the relevant consultant/manager or department within Salt EB. Act as the communication link between clients and the new business development team and coordinate with them the necessary responses to queries and follow-ups. Send through the necessary risk quote requests to the different insurance companies and analyze and coordinate the different risk quotes in accordance with the company policies. Follow-up and liaise with different risk providers regarding outstanding quotations. The SLA must be used as guideline to secure that risk providers act within certain periods. Submit the risk quotes to the relevant consultant/manager for approval and document the reason for the proposed risk benefits. Compile cost comparisons for clients regarding different risk providers and benefits. These comparisons must be of such a standard that it can be presented to the client to make an informed decision. Compile a Salt EB administration proposal on the quote system and submit for approval by manager. Send approved administration proposal to client an secure a follow-up date with client. Communicate and coordinate monthly meetings with the different insurance companies and communicate any changes in benefits to the new business development team. Building and develop relationships with external and internal clients and bring any need hat has been identify to the attention of the manager. Schedule Board meetings and coordinate dates for these board meetings in conjunction with the relevant Fund Consultant. Assist in the preparation of the Board meetings and Board packs and see to it, that it is send to all the relevant parties, within the agreed...