Description:
The Account Manager is responsible for selling the business’s products and services to our existing client base. He/she is responsible for implementing sales plans, documenting quotes, and reporting sales performance to the line manager. The Account Manager has the responsibility of making sure each department meets the needs of their clients and customers. They handle customer complaints, find solutions to their needs, and maintain a positive relationship between both parties for future business venture opportunities.
Primary Responsibilities for the Role
- Operating as the lead point of contact for all customer account management matters.
- Building and maintaining strong, long lasting customer relationships with the intention of retaining customers and maximising revenue.
- Overseeing customer account management, including negotiating contracts and agreements to maximize profit.
- Collaborate with sales and other departments to identify and grow opportunities and revenue.
- Assist with challenging customer requests, or issue escalations as needed.
- Achieve agreed upon sales targets and outcomes within determined schedule through achieving or exceeding allocated Sales Quota.
- Sales Quota’s will be reviewed annually and can be amended through the addition/removal of accounts.
- Perform cost-benefit and needs analysis for existing customers to meet their needs.
- Identify additional business needs of client base through observation and the completion of a full sales survey.
- To entertain customers, where possible with visits to existing satisfied customers with the intention of selling additional or new products.
- Coordinate sales effort with all team members and departments/divisions required.
- To maintain communication with the client showing an ongoing interest in the installation and the installation team.
- Ensure that all funds are collected on time as per the contract.
- To complete a daily log of all activities, quotations sent and lost business.
- Analyse statistics thereby identifying key sales areas, problems, and success rate.
- To constantly monitor and be aware of competitor activity and maintain and share competitor knowledge.
- To present a realistic proposal to a client, having thoroughly researched cost factors, and ensure that the proposal is achievable.
- To constantly be aware of new business opportunities and action these.
- Maintain communications with the office daily.
- Forward relevant product information, fixes, workarounds, known issues, etc… to relevant personnel within the company.
- Keep updated on new technologies available, both on MICROS software/hardware products, third-party software/hardware products, as well as general IT technologies, related to our industry.
- Regularly visit the corporate website https://www.adaptit.com/hosp...
05 Jul 2022;
from:
gumtree.co.za