Description:
Our client is looking for a Service Assistant to join their team.
Duties and Responsibilities:
Assist the Services Lead and Services team in all areas of administration as directed and required. Loading of all deposits and direct payments Product-related query handling - investigation, reporting and feedback Reconciliations where required Registrations of new companies, customers and potentially suppliers Administration behind contracts and agreements Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Assist with placement of orders, refunds, or exchanges when required Advise on company information Omnibus & FICA Management Ad hoc Duties as required from time to timeSkills:
Self-management Attention to detail Integrity and Honesty is non-negotiable Reliability and dependability Customer service focus Good interpersonal and communication skills especially telephony skills Strong work ethic Fast learnerQualifications:
High School Diploma or qualification equivalent Additional courses in relevant fields will be advantageous 3 - 4 years proven experience in a similar role Excellent organizational skills Ability to complete tasks on time with minimal supervision Able to work mornings, evenings, and weekends as needed
11 Nov 2021;
from:
gumtree.co.za