Description:
Our clients based in Observatory at Black River Park is seeking to employ a Customer Care Consultant on a Contractual basis.
Role Description:
The Customer Care Consultant plays a crucial role in ensuring the seamless and effective handling of all logistics-related customer escalations, working closely with the logistics team to provide world-class customer service.
Responsibilities and Duties:
Collaborate with the logistics team to address and resolve customer escalations, ensuring compliance with company policies and procedures. Proactively identify and contact customers facing logistic issues, which may include delayed orders, missing orders, incorrect orders, or orders marked as delivered but not received. Handle and rectify customer complaints, aiming for a swift resolution to enhance the service experience. Furnish customers with accurate product and service information. Highlight and report any operational or service challenges to the relevant lineRequirements:
At least 1-year customer service experience, with a preference for those in the ecommerce industry. Matric essential Clear Criminal Record Ability to quickly grasp new information; while training is provided, the role demands swift adaptation to the ever-evolving industry. Proactive, with a knack for suggesting improvements and streamlining the delivery experience. Strong problem-solving capabilities. Articulate communication skills. Proficiency in computer applications. Team-oriented, with an ability to forge strong relations with colleagues. Effective multi-tasking skills. Flexibility in terms of shift availability. Fluent in English; proficiency in a second language is advantageous.
If you meet the requirement please feel to apply.
10 Oct 2023;
from:
gumtree.co.za