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Customer Care Consultant
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General Details
Description
Our clients based in Observatory at Black River Park is seeking to employ a Customer Care Consultant on a Contractual basis.
Role Description:
The Customer Care Consultant plays a crucial role in ensuring the seamless and effective handling of all logistics-related customer escalations, working closely with the logistics team to provide world-class customer service.
Responsibilities and Duties:
- Collaborate with the logistics team to address and resolve customer escalations, ensuring compliance with company policies and procedures.
- Proactively identify and contact customers facing logistic issues, which may include delayed orders, missing orders, incorrect orders, or orders marked as delivered but not received.
- Handle and rectify customer complaints, aiming for a swift resolution to enhance the service experience.
- Furnish customers with accurate product and service information.
- Highlight and report any operational or service challenges to the relevant line
Requirements:
- At least 1-year customer service experience, with a preference for those in the ecommerce industry.
- Matric essential
- Clear Criminal Record
- Ability to quickly grasp new information; while training is provided, the role demands swift adaptation to the ever-evolving industry.
- Proactive, with a knack for suggesting improvements and streamlining the delivery experience.
- Strong problem-solving capabilities.
- Articulate communication skills.
- Proficiency in computer applications.
- Team-oriented, with an ability to forge strong relations with colleagues.
- Effective multi-tasking skills.
- Flexibility in terms of shift availability.
- Fluent in English; proficiency in a second language is advantageous.
If you meet the requirement please feel to apply.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTYwMTg1MTg2P3NvdXJjZT1ndW10cmVl&jid=1729614&xid=1160185186
Id Subtitle 1240810590
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Tower Group
Selling for 2+ years
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Our client is urgently looking for Customer Service candidates – Montague Gardens (Northern Suburbs) (Cape Town)
Key duties and responsibilities:
Respond to customer inquiries and provide accurate and helpful information through various communication channels, including phone, email, chat, and social media
Identify and assess customers needs to achieve satisfaction, and proactively provide appropriate solutions or alternatives
Handle customer complaints or concerns with empathy, patience, and professionalism, striving to resolve issues to the customers satisfaction
Maintain a high level of product knowledge to effectively address customer questions and concerns
Escalate unresolved issues or complaints to the appropriate personnel or department for further investigation and resolution
Collaborate in the development and enhancement of customer service procedures, policies, and standards, with the aim of contributing to the achievement of key performance indicators (KPIs)
Skills, attributes, experience and education:
At least 2 to 3 years customer service experience
Customer-centric attitude
Strong communication skills as well as excellent English written skills
Problem-solving ability and conflict handling skills
Good time management skills, showing the ability to manage self and prioritise tasks
Assertiveness in handling customer queries
Ability to handle pressure
Grade 12 Certificate
Computer Skills - MS Office
Knowledge of e-commerce and online shopping
Understanding of retail is advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MTkzMjA/c291cmNlPWd1bXRyZWU=&jid=1746580&xid=719320
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The suitable and successful candidate will be responsible for leading and managing a team of Outbound Sales Consultants/Agents as per SLA. Product comprehension of sales and customer care coupled with proactive client interface ability would be critical functions for the role
Team leadership and managementGuide agents by demonstrating exceptional customer satisfactionGuide, coach and Determine training needs for staff.Communicate job expectations to AgentsHarness agent’s potential to perform optimallyTailor recommendations to improve Consultants on reaching their targets.Monitor attendance, punctuality and leave of personnelKeep to date and abreast of industry trends industry trendsManage requests/escalations between different business units to solidify resolution outcomesReport on a regular basis on statistics, data, ratios, attrition, and terminationsExamine and indicate areas of improvement for systems, policies and processes used and propose solutionsFrequent monitoring of metrics, data and reporting on operational statusManage quality assuranceOversee the overtime process and monitor different shifts that are in place
RequirementsCompleted MatricA minimum of 3 years outbound management experience
CompetenciesStrong ability to manage a sales teamStrong ability to empathise with customerStrong problem-solving skillsAbility to resolve escalated customer issuesDrive SalesAbility to multi-task
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Duties and Responsibilities Include (But are not limited to) :
Monitoring the hub performance by performing daily inspectionsReferring operational issues and/or problems in a timeous and effective manner to the relevant stakeholders for resolutionRecommending changes to management and compliance management in order to improve procedures so that customer expectations are managed or exceededBeing point of contact for Customer Service and delivery hubs, ensuring query resolutionReport generation, so that hubs and their franchisees are aware of their current performanceData capturing into the respective systems to ensure business and customers are up to date with deliveriesQuality control of dataOther duties and tasks as assigned
Role Qualifications and Experiences:
Matric (Grade 12)Relevant Diploma or DegreeAbility to read and write in English and interpret written instructionsConfidence in sharing information and providing feedbackSolid communicationGood working knowledge of internet browsers, MS Excel (advanced) and MS OutlookBasic math skills and sound mathematical reasoningMust have an organized approach to task completion and great attention to detailAbility to solve problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the jobAble to communicate with all levels of managementStrong organization skillsDemonstrated ability to effectively complete work records with strong attention to detail.Ability to read and interpret data and draw valid conclusionsAbility to work in a fast-paced environmentMust be able to work weekends and overtime as required
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Position Overview
This position is responsible for sales and quest service within the Company’s Retail Sales Team. As the main point of contact at the company for prospective quests, you will handle all communications from the initial inquiry, advising, and consulting to find the best itinerary for the quest’s needs, through the sales process as well as pre-travel, during-travel, and post-travel services. Working closely with the Sales Ops consultants who handle availability, confirmations, and other processing tasks, as well as the Guest Service team who offer concierge service pre-trip and support with any quest problems in-trip. This is a demanding role with high expectations on service, turnaround times, quality of consultation, and communications both with guests and internally with colleagues.
Skills and Experience Required:
Experience in, and knowledge of east Africa safari – at least 5 years of experienceExperience in a retail sales role for an African inbound operator – at least 10 years of experienceSkilled in designing detailed and individual quotes for itinerary requestsExcellent sales and customer service skills and the ability to close a sale and upsellExcellent communication skills (written & telephone), a service delivery mindset, and a strong customer service focusTarget-orientated, and experience in delivering results in a performance-orientated and fast-paced sales environmentStrong administration and organizational skills and great attention to detail with desire for continuous improvementExcellent time management skills with the ability to multi-task and prioritize tasksProactive mindset and can-do attitudeExperience in handling difficult situations (e.g., Complaints, last-minute requests, changes whilst traveling)Experience in and willingness to handle issues outside of office hours when requiredSelf-Starter & the ability to work independently as well as within a broader team setupEnergetic and eager to learnStrong sales & customer service skills (written & telephone)Knowledge of Business Sales Systems e.g., HubSpot
Responsibilities and duties
Handling of Safari requests on behalf of the company received from repeat or recommended guests, vis the Company website and social media channels, corporate & charitable partnersInspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics, and suitably of optionsCompile attractive tailor-made itineraries to match client expectations and budgetsEnsuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at the quote, confirmation, an...
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Our client based in Cape Town is seeking to employ a Registered Nurse Clinical Facilitator to work in their private hospital.
The successful candidate will be responsible for the facilitation of teaching and learning in the hospital. They will be required to teach up-to-date Theory and clinical nursing best practice to the relevant staff in the hospital as well as to establish partnerships between the hospital clinical teams and the education teams to ensure continuous development and improvement of theoretical and clinical nursing skills, nursing standards and general nursing care.
To apply for the opportunity the following minimum requirements must be met:
Candidate must be a Registered Nurse , registered with SANC. Candidate must have a General Nurse qualification Candidate must have Post Basic qualification in Nursing EducationMinimum of 2years experience
Salary: Between R35000.00 and R38000.00 Basic monthly salary
Interested candidates are requested to e-mail a detailed CV to ( Vacancy @ letslink. co. za ) or to contact Gary on +27(0)110261907
Please view our website: LetsLink . co . za
By applying for this position and providing us with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes (Should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of the employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without your prior consent.
If your application is not successful, we retain your CV and other information provided for a period of 24 months after which it will be destroyed in a secure manner. If you object to your information being used in accordance with the
https://www.ditto.jobs/job/gumtree/4049489493?source=gumtree
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Overview:
The Export Manager is responsible for defining and implementing export sales strategy to meet the sales, volume, and profitability objectives for the assigned markets. This role is based in South Africa (Johannesburg or Cape Town preferred) with frequent business travel to export markets, i.e. Africa, Middle East, Indian Ocean Islands and other areas as required.
Minimum requirements:
Grade 12Post matric qualification in Commerce/Finance/Marketing or equivalent relevant degree2+ years’ experience in Export Sales (preferably in FMCG)5+ years sales/business development experience in FMCGSound knowledge and experience of Export laws and regulationsAble to work from home, and travel to see clientsValid drivers license and own vehicle
Responsibilities:
Designs business development strategy, product portfolio and go-to-market strategy for the assigned markets.Executes new product launches in selected export countries.Responsible for sales revenue and P&L for the assigned markets.Responsible for distributor selection and managing distributor relations.Prepares Annual Sales Plan for the assigned countries, factoring growth and financial targets.Strives to deliver sustainable sales growth and financial targets in the short and medium term and seeks opportunities to exceed the set sales target.Executes general pricing, promotional pricing and trade margins within guidelines and pricing bandwidth.Monitors trade spend and provide sales and volume forecasting monthly.Cross-functional liaison to ensure all relevant functions are aware of our key success factors and issues in the export markets.Monitors and analyses market trends, consumer behaviour and competitor activity to identify new opportunities in selected export countries.Keep local teams informed regarding legal requirements for pack design; wording and use of brand Trademarks and logos, etc to ensure legal compliance in Export markets.
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