... BPO operation, whilst achieving service levels in compliance with company ... Contact Centre workforce. motivate and manage supervisory team Ensure optimal service delivery ... place to achieve agreed contact centre service, sales and quality targets Continually ...
a year ago
... managing a team of Call Centre Agents to achieve client SLA ... goals including: o Customer Satisfaction Score o Service Level Goals o Quality Goals • Guiding ... campaign Requirements • Matric • 1-2 years contact Centre Team Leader experience Competencies • Strong ...
a year ago
... the performance of our call centre. The QA will monitor outbound ... ' demeanor, technical accuracy, customer service performance, and conformity to company ... interpersonal communication skills Outstanding customer service skills and dedication to providing ...
a year ago
... in the BPO/Contact Centre sector in Cape Town ... to understand and meet service delivery levels. Ensure implementation ... & maintenance of Service Level Agreements and Standard ... conflict. Strong customer service focus. Flexibility and adaptability ...
a year ago
... the performance of our call centre. The QA will monitor outbound ... ' demeanor, technical accuracy, customer service performance, and conformity to company ... interpersonal communication skills Outstanding customer service skills and dedication to providing ...
a year ago
... the performance of our call centre. The QA will monitor inbound ... demeanor, technical accuracy, customer service performance, and conformity to company ... interpersonal communication skills Outstanding customer service skills and dedication to providing ...
a year ago
... -winning BPO service provider delivering innovative and customised contact centre solutions from ... feedback Requirements • Min 2+ years customer service team leader experience • Strong sales ...
6 months ago
... : Join our team of customer service associates within an award-winning ... or more of customer service experience in a Contact Centre Automotive experience of ... providing the highest level of service possible whether through voice, chat ...
a year ago
... our team of customer service associates within an award-winning ... , delivering a high-quality service Apply empathy and patience when ... pass mark 2 years call centre and BPO level experience – ... the highest level of service possible whether through voice, ...
a year ago
... : Join our team of customer service associates within an award-winning ... or more of customer service experience in a Contact Centre Automotive experience of ... providing the highest level of service possible whether through voice, chat ...
a year ago
... : Join our team of customer service associates within an award-winning ... or more of customer service experience in a Contact Centre Automotive experience of ... providing the highest level of service possible whether through voice, chat ...
a year ago
... Description: Inbound customer service call center agent needed ... years’ experience in a Call Centre Environment Travel or relevant qualification ... experience of delivering great customer service to a customer High ... Customer focused and service orientated.
2 years ago
... German and French speaking Customer Service Representatives to join a prestigious ... time management skills • Strong customer service ability • Effective written and ... • Excellent customer service skills essential. Experience in call centre or travel & ...
2 years ago
... including: o Customer Satisfaction Score o Service Level Goals o Quality Goals • Lead ... Contact Centre workforce. motivate and manage supervisory team • Ensure optimal service ... place to achieve agreed contact centre service, sales and quality targets • ...
a year ago
... exceed client expectations on contact centre campaigns. In addition, the successful ... HR support and IR services for contact centre teams based on client ... management. Ensure implementation & maintenance of Service Level Agreements and Standard Operating ...
a year ago
... - winning BPO service provider of innovative customised contact centre solutions from South ... : Previous experience working in a contact centre environment. Knowledge of IT/Dialer ...
7 months ago
... Matric (Grade 12) 3+ years contact Centre Sales Management experience. 2+ year Nightshift ... and outbound projects. Advantageous Call Centre training & coaching experience Call ... Ensure the individual team member’s service standards are adhered to. Effective ...
11 months ago
... is responsible for recovering poor service experiences for Vodapay customers ... Min 6 months call centre experience Previous Call Centre, Retail, customer facing experience ... writing chat skill required Customer Service Orientation Attention to Detail (Generic ...
10 months ago
... including: o Customer Satisfaction Score o Service Level Goals o Quality Goals • Lead ... Contact Centre workforce. motivate and manage supervisory team • Ensure optimal service ... place to achieve agreed contact centre service, sales and quality targets • ...
a year ago
... in the BPO/Contact Centre sector in Cape Town. ... standards of professionalism and service delivery. The successful ... implementation & maintenance of Service Level Agreements and Standard Operating ... working in BPO/Contact Centres. TES Account/Project Management ...
a year ago