Description:
Inbound customer service call center agent needed for Airline company
RESPONSIBILITIES:
Receive calls from customers / passengers Deal with problems such as delays, cancellations etc Explain processes to customers and assisting them where necessary Work in a team and longer than normal hours (shift work) Deal with confidential information Communicate with customers both verbally and in writing.REQUIREMENTS
Grade 12 One (1) to four (4) years’ experience in a Call Centre Environment Travel or relevant qualification will be an advantage Valid Covid-19 vaccination card Excellent communication in English – speak, read and write Solid computer literacy Excellent phone etiquette No criminal or credit record Able to work on weekends, public holidays and flexible hours as required Own transport would be an advantage.SHIFTS ROTATIONAL:
07:00 – 16:00 08:00 – 17:00 09:00 – 18:00 10:00 – 19:00 Includes weekends and public holidays.PERSONAL ATTRIBUTES
Punctual Excellent understanding or experience of delivering great customer service to a customer High degree of patience and assertiveness Conflict resolution skills Immaculate time keeping Trustworthy, professional and reliable, including dealing with confidential information The ability to work well under pressure Practice good time management and willingness to work longer than normal office hours Remains focused in order to handle objections Customer focused and service orientated.
11 Apr 2022;
from:
gumtree.co.za