... Responsible for driving sales and customer service outcomes. Focus on providing differentiation ... , operational teams. Ensure optimal service delivery through scheduling and continuous ... to achieve agreed contact centre service, sales and quality targets. ...
a year ago
... associates' demeanor, technical accuracy, customer service performance, and conformity to ... interpersonal communication skills Outstanding customer service skills and dedication to ... Focus on quality and customer service Exceptional listening and analytical ...
a year ago
... standards of professionalism and service delivery. The successful candidate ... Ensure implementation & maintenance of Service Level Agreements and Standard Operating ... Ability to manage conflict. Strong customer service focus. Flexibility and adaptability. ...
a year ago
... associates' demeanor, technical accuracy, customer service performance, and conformity to ... interpersonal communication skills Outstanding customer service skills and dedication to ... Focus on quality and customer service Exceptional listening and analytical ...
a year ago
... associates demeanor, technical accuracy, customer service performance, and conformity to ... interpersonal communication skills Outstanding customer service skills and dedication to ... Focus on quality and customer service Exceptional listening and analytical ...
a year ago
... with goals including: o Customer Satisfaction Score o Service Level Goals o Quality Goals ... to reach meet performance and customer service objectives • Coordinate training on ... to services, products or processes of projects • Ensuring all customer questions ...
a year ago
... a team of social media customer service consultants. This involves setting team ... team members to provide excellent customer service. Analytics and Reporting: Track ... Requirements Matric 2+ years’ experience as a Customer Service Team Leader on social media ...
6 months ago
... Ensure the individual team member’s service standards are adhered to, e.g. meeting ... captured, etc. - Handling difficult customer complaints or enquiries - Drive quality ... the manager / health and safety representative. - Assist the company to establish ...
2 years ago
... best practice • Act as a Legal Representative on behalf of company in ... to achieve agreed contact centre service, sales and quality targets • Continually ... a BPO Contact Center or similar services company. • Bachelor’s Degree • 5+ years’ experience ...
a year ago
... is an award- winning BPO service provider of innovative customized contact ... mentorship to a team of sales representatives. Set performance expectations and objectives ... standards. Conduct QA checks ensuring service quality. You will need: 2+ years ...
7 months ago
... providing an end-to-end service and support to brokers. This ... on record, authorised representatives from the brokerage, and broker services; Dealing with ...
a year ago
... providing an end-to-end service and support to brokers. WHAT ... on record, authorised representatives from the brokerage, and broker services; Dealing with ...
2 years ago
... providing an end-to-end service and support to brokers. This ... on record, authorised representatives from the brokerage, and broker services; Dealing with ...
2 years ago
... , and a commitment to delivering excellent service, we invite you to apply ... Coaching and Development Quality Assurance Customer Servicer Performance Metrics Reporting Policy ...
7 months ago
... track record Ability to resolve customer complaints. Microsoft word / excel / outlook ... . Ensure the individual team member’s service standards are adhered to. Effective ...
11 months ago
... quality service delivery that makes a positive impact on our customers in ... responsibilities Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality ... team Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, ...
a year ago
... is an award-winning BPO service provider delivering innovative and customised ... within the team Handling difficult customer complaints or enquiries Drive quality ...
a year ago
... Ensure the individual team member’s service standards are adhered to, e.g. meeting ... interactions captured, etc. Handling difficult customer complaints or enquiries Drive quality ...
a year ago
... Specialist to join our Enterprise Services team to start asap. Our ... , vision and values of extraordinary customer (candidate) experience. Actively utilize all ...
a year ago
... offer world class product and services to clients, whilst achieving sales ... internal Sales processes). Offer outstanding customer experience. Adhere to workforce scheduling ...
a year ago