... the role Team leadership and management Guide agents by demonstrating exceptional ... Requirements A minimum of 2-3 years outbound management experience Willingness to work nightshift ...
a year ago
... all levels Excellent knowledge of management methods and techniques Advanced troubleshooting ... verbal and in writing Relationship management skills and openness to feedback ...
2 years ago
... innovation and solutions regarding people management to positively impact business results ... positive changes in the people management • Design and maintain organization vitality ...
2 years ago
... experience in implementing enterprise data management processes, procedures, and decision support ... , theories, principles, and practices. Metadata management and associated processes. Knowledge of ...
2 years ago
... 80% benchmark are communicated to management Provide feedback through daily, weekly ... , and otherwise assigned reports to Management Conduct daily, weekly, and otherwise ...
2 years ago
... of customer queries and complete management the process to resolve issues ... skills stress tolerance effective time management Salary and rates including allowances ...
2 years ago
... in this role. Responsibilities Team Management: Supervise, lead, and mentor a team ... with the team and senior management. Compliance and Guidelines: Ensure that ... protection, and brand consistency. Crisis Management: Be prepared to handle and ...
6 months ago
... areas for improvement. Performance Management: Implement performance management processes, including setting goals ... employee conduct and performance. Data Management: Maintain accurate and organized employee ...
7 months ago
... inclusive work environment. Performance Management: Implement performance management processes, including setting goals ... employee conduct and performance. Account Management: Build and maintain strong, long ...
7 months ago
... areas for improvement. Performance Management: Implement performance management processes, including setting goals ... employee conduct and performance. Data Management: Maintain accurate and organized employee ...
7 months ago
... provides trend data to site management team. Uses quality monitoring data ... management system to compile and track ... and external quality reports for management staff review. Perform other duties ...
8 months ago
... 12) 3+ years contact Centre Sales Management experience. 2+ year Nightshift experience in ... a management role. Good career track record ... standards are adhered to. Effective management and review of Objection handling ...
11 months ago
... attrition Complaint and escalation management Provide coaching and feedback ... regulations and information security standards Management reporting and oversight Maintain ... technologically savvy Certificate in supervisory management, ideal but not essential ...
a year ago
... Min 3-5 years contact Centre operations management experience Experience in BPO a strong ... : Excellent communication skills Persuasiveness People management skills Leadership skills Tenacity Negotiation ...
a year ago
... data to support the operational management team, focusing on strong performance ... to set KPI’s Real time Management of the dialer to ensure ... in real time. Dialer Incident Management Regular maintenance of the dialer ...
a year ago
... as regular briefings with senior management on the progress of the ... campaigns within the business Team management Requirements Ability to work and ... Assurance/Quality Control/Compliance at management level (BPO industry preferred) At ...
a year ago
... and support team members 2. Operational management - Setting, measuring and meeting performance ... performance at all times 3. People Management - Ensure all staff issues are ... Environmental workshops as required by management.
2 years ago
... and analytical skills Solid time management skills Creative ability & writing proficiency ... provides trend data to site management team. Uses quality monitoring data ... management system to compile and track ...
7 months ago
... the team, providing call/incident management, IT support, control, and ... include the following: • • Incident Management functions and processes • • Maintenance of ... between campaigns, Terminations) • • Asset management • • Preparing and re-arranging desks ...
8 months ago
... analytical skills Solid time management skills Must be able ... trend data to site management team. Uses quality monitoring ... data management system to compile and ... and external quality reports for management staff review. Perform other ...
a year ago