... 2 years’ experience within a Sales Outbound Call Centre (with targets attached to the ...
a year ago
... sales targets in an outbound call centre environment. During a Typical Day, You ...
a year ago
... overseeing the Administrator, Receptionist and Call Centre person Must have a Matric, relevant ...
a year ago
... 2 years’ experience within a Sales Outbound Call Centre (with targets attached to the ...
2 years ago
... service skills essential. Experience in call centre or travel & tourism industry preferred ...
2 years ago
... Credit Card Vetting, have inbound call centre experience Great work ethic and ...
2 years ago
... OB TITLE: Hotline Support ( Call Center Agent ) DEPARTMENT/LOCATION: Johannesburg, South ... the part of Africa Call center service department. The ... following: Answer the phone call to support client to ... ; At least 2 years call center experiences and know how ...
2 years ago
... & DELIVERABLES Deliver annual Contact Centre and Customer Experience objectives ensuring ... motivate Team Managers to encourage agents to deliver a best in ... understanding and experience of Contact Centre Management Strong relationship & stakeholder ...
2 years ago
... innovative and customised contact centre solutions from South Africa ... new trainees and existing agents. Responsibilities Facilitate training group ... is less than 5% Take Calls for minimum 4 hours each ... manager to help transition agents from Training to incubation ...
a year ago
... maintain all outbound activity call sloping strategies. Design, ... dialer to ensure optimal agent productivity. Identify and ... any data anomalies or agent behavior issues to ... Dialer administrator in a Contact Centre is required Familiarity with reporting ...
a year ago
... management) • Monitoring immediate first call resolution within the claims department ... dynamics and innovation. • Identify and recommend enhancements to processes. • Monitoring of call ... together with managing the contact centre. • Proactively ensure the most ...
5 months ago
... existing technology Travel to Data Centre collect and drop off equipment ... technologies used in the Data Centre. To ensure accurate and timely ... issues one the in-house call logging system. To be aware ...
a year ago
... growth of installations at Service Centres. • Provide policy/product information / ... at Dealership and Service Centres. • Maintain set call rate. • Achieve sales targets ... • Monthly stock takes at Service Centres. • Demo account conversion and administration ...
7 months ago
... and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that ... and ensure customer satisfaction, Transaction/Call Monitoring, quality and ensuring that ... in a leadership role, in contact centre sales Must be technologically savvy ...
a year ago
... become part of their dynamic team. The success of ... medium & short term call plans to ensure effective management ... OEM business. Executing assigned call plan, ensuring existing customers ... Preparation & submission of call plans and call reports. Maintenance of ...
a year ago
... campaigns. Monitoring the team and agent performance through blended/dialer system ... the operation. Optimize call abandon rate. Oversee average call duration and identify ... activity. Continually analyze campaign and agent performance to identify opportunities to ...
a year ago
... campaigns. Monitoring the team and agent performance through blended/dialer system ... the operation. Optimize call abandon rate. Oversee average call duration and identify ... activity. Continually analyze campaign and agent performance to identify opportunities to ...
2 years ago
... to form part of their dynamic team. The newly created ... penalty fees to the managing agent Process relevant journals and ... with trustees and previous managing agents to ensure smooth handovers ... paid to previous managing agents Assist the portfolio manager ...
11 months ago
... loan clients, through lead providers (agents and originators) and through personal ... . (3) Email campaigns, (4) Corporate presentations (5) Networking (6) Call duties (7) Social activities (8) SAPTG letters ...
a year ago
... on the following: Route causes, calls assessed, coaching sessions, presentations, meeting ... Responsible for the assessment of calls and emails to monitor quality ... Discussed and explained feedback with agents Assisted agents with improving their performance ...
a year ago