... reports etc.) to Skills development Manager * Adhere to all Departmental policies ... * Work closely with Skills Development Managers to ensure continuous personal development ... learners who are entering the call centre environment Market Related *Competencies, ...
a year ago
... feedback on stores with repeated calls and call-outs. Support Agents will ... , Asana, Freshdesk and Vodacom Spend Manager. Key Performance Indicators will be ... Zulu or Afrikaans is advantageous Call centre experience advantageous Experience with Freshdesk ...
4 months ago
... on performance Requirements Matric 6 months call centre experience Uncapped WiFi or Fibre ...
3 months ago
... service department and will be called upon to resolve the highest ... * Reporting to the Systems Engineering Manager and working with fellow members ... skills * Coach direct reports on workforce issues * Enables and empowers the ...
2 years ago
... address service issues with relevant managers Monitor service levels, customer ... level leading a service driven contact centre 3 years’ experience in managing ... experience managing a large outsourced contact centre operation PMO experience essential Transitions ...
a year ago
... of existing customers through service calls to increase sales referrals, and ... the support of the Sales Manager and/or Regional Sales Coach ... . * Report to the Sales Manager regarding reviews, and analyse objectives ...
a year ago