Description:
The Senior Systems Engineer is responsible for resolving escalated service issues, coaching other engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technology of their assigned accounts. This role is a key position within the service department and will be called upon to resolve the highest-level technical issues. Ensuring the highest levels of systems, infrastructure availability and SLAs *Client * *Duties and expectations include but are not limited to* Reporting to the Systems Engineering Manager and working with fellow members of the Engineering and IT Teams, the responsibilities include but not limited to: * Participating, providing, and assisting in the design, UAT and implementation of solutions. * Hardware and software scoping and planning for client requirements. * Capacity planning of resources for physical and virtual environments. * Collaborate with cross-functional teams for project & service delivery, such as client services, technical teams and third-party solution providers * Engage in new and existing business/client project planning sessions to provide input and align to industry best standards. * Ensure client systems remain stable and requirements are continuously met. * Ensure client SLAs, deliverables and projects are met timeously * Co-ordinate software & systems solutions testing and rollouts. * Remain proactive and responsive to prospective clients and stakeholders. * Retain and develop strong relationships with clients, delivering strategic insight and advice and industry intelligence, to help them achieve their objectives. * Provide information and evidence for technical audits and advise on solutions for improvement. * Determine efficient communication procedures for service delivery teams to relay back to clients for impact of systems. *People* * Provide daily direction and communication to team on performance through regular team connects * Grow, mentor, and upskill the team on technical and management skills * Coach direct reports on workforce issues * Enables and empowers the team to implement/execute a strategic vision or change for the better. Leads with passion and energy. *Financial * * Effectively maintain awareness of the business strategy and company profitability, including all budgetary controls focused on the impact the specialist support team has on delivery of ensuring the business achieves the revenue targets * Ensure departmental expenditure is within budget * Ensure software, infrastructure and all licensing expenditure is accounted for along in co-ordinance with the correct processes and relevant approvals. * Drive cost management and savings initiatives to reduce overall operating expenses and improve profitability *Risk and process * * Identify continuous improvement opportunities, and drive solutions to enhance processes around authentication, security and
02 Apr 2022;
from:
gumtree.co.za