... , mentor and coach a team of Call Centre Agents to create and deliver ... . • Leading and managing a team of Call Centre Agents to achieve client SLA ... Requirements • Matric • 1-2 years contact Centre Team Leader experience Competencies • Strong ability ...
2 years ago
... of an assigned incubation team through the facilitation ... Client Journeys) done daily (call analysis of query) Reporting ... the international quality team Monthly repeat call analysis report Monthly ... Tuesday to Operations & Team) Weekly call listening sent by the ...
8 months ago
... of an assigned incubation team through the facilitation ... Client Journeys) done daily (call analysis of query) Reporting ... the international quality team Monthly repeat call analysis report Monthly ... Tuesday to Operations & Team) Weekly call listening sent by the ...
a year ago
... Town Lead and manage a team of Call Centre Sales Agents to achieve exceptional ... results. Min 2 years contact Centre Team Leader ... Cape Town CBD Strong contact Centre operations know how Effective people ...
2 years ago
Description: TITLE: ACCOUNT MANAGER (BPO) (Cape Town) ... seeking an experienced Account Manager with exceptional client relationship ... IR services for contact centre teams based on client sites. ... Experience in working on Call Centre campaigns. TES Account/Project ...
a year ago
... delivering innovative and customised contact centre solutions from South Africa ... • To guide and support team members • Driving operational and technological ... Analyse performance statistics of teams, e.g. number of calls per team, number of successful ...
6 months ago
... provider of innovative customized contact centre solutions from South African ... expectations and objectives for team. Conduct team meetings communicating goals, strategies ... performance metrics, e.g., number of calls per team, number of successful contacts, ...
8 months ago
... management Experience in the Contact Centre environment Good networking and relationship ...
11 months ago
Description: SNR Sales Operations Manager (Australian & USA Campaigns) CallForce is ... client Lead, develop, motivate, operational teams. Ensure optimal service delivery through ... place to achieve agreed contact centre service, sales and quality targets ...
a year ago
Description: SNR Operations Manager (Night Shift) CallForce is seeking a ... legislation. Lead, develop, motivate, operational teams. Ensure optimal service delivery through ... place to achieve agreed contact centre service, sales and quality targets ...
a year ago
... deployed in the BPO/Contact Centre sector in Cape Town. ... and external client management teams to understand and meet ... . Liaise with the recruitment team, ensuring full understanding of ... Keep the client and recruitment team informed of process. Manage ...
a year ago
... Experience. Elevated. As an Operations Manager in Cape Town, South Africa ... , develop, motivate, operational teams • Manage the Contact Centre workforce. motivate and manage ... supervisory team • Ensure optimal ...
a year ago
... of innovative customized contact Centre solutions from South African ... join our dynamic team. As a QA Team Leader, you will ... quality assessments of sales calls, chat interactions, and ... abilities. Collaborate with campaign managers and trainers to develop ...
6 months ago
... of innovative customised contact centre solutions from South African ... join our dynamic team. As a QA Team Leader, you will ... quality assessments of sales calls, chat interactions, and ... abilities. Collaborate with campaign managers and trainers to develop ...
8 months ago
... and leverage corporate support teams • Drive performance improvement ... the Talent Acquisition team, corporate support teams and internal ... to achieve agreed contact centre service, sales and ... business partner or HR Manager providing operations support • ...
2 years ago
... administration service to the healthcare teams, to ensure that all workers ... providing support to the recruitment team in administering compliance policies and ... . Duties and responsibilities: * Answering incoming calls and emails * Booking confirmations with ...
2 years ago
... efficiencies within the team Manage daily operations Monitor team performance against ... e.g. meeting and exceeding targets, team productivity, data conversions, talk interactions ... a leadership role, in contact centre Must be technologically savvy Certificate ...
a year ago
... provider of innovative customized contact centre solutions from South African to ... success in this role. Responsibilities Team Management: Supervise, lead, and ... service consultants. This involves setting team goals, providing guidance, conducting performance ...
6 months ago
... Elevated. As a Service Delivery Team Lead in Cape Town, South ... every call as you’re the first line manager for your team. ... You’ll report to the Operations Manager. ... will encourage and motivate you team to resolve issues, accomplish ...
a year ago
... immediately on the close loop call it will be logged to ... Numeracy Experience: Min 6 months call centre experience Previous Call Centre, Retail, customer facing experience ... to internal and Vodacom Improvement teams to drive Improvement opportunities. Language ...
11 months ago