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Credit Controller
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General Details
Description
Job Title: Credit Controller
Reports to: Regional Credit Supervisor
Paterson Grade: C2
Purpose of the Job
The Regional Credit control position is accountable for the debt collection activities in such a manner that it maximizes collections and minimizes bad debts.
KEY RESPONSIBILITIES
Policies and Procedures
- Ensure adherence to collection policies and procedures.
Collections and Targets
- Monitor and manage a debtor’s portfolio of no more than 480 accounts.
- Achieve and maintain collections and targets set per company protocol.
- Actively collect payment according to payment terms
- Performs reconciliations of allocated accounts daily.
Overdue Accounts
- Attend weekly meetings with the credit supervisor to review all defaulting accounts.
- Ensure the correct escalation process is followed for the Reminder Letters.
- Feedback on the top 20 overdue accounts must be prepared and discussed weekly.
Hand Overs and Bad Debts
- Follow the correct protocol before blacklisting a client, and then proceed to blacklist clients.
- Inform the credit supervisor of any liquidations, absconded clients and business rescues immediately.
Credit Notes, Invoices and Adjustments
- Check that all credit notes and adjustments are raised correctly.
- Investigate all reasons for credit notes to ensure that they are valid.
- Submit all credit notes requisitions to the regional credit supervisor.
- Raise all rate queries and stop billing on closures with the billing department.
Month-end Activities
- Ensure that all re-allocations of unallocated deposits are completed.
- Ensure that all journals’ requisitions are raised by 12h00 on the 4th working day of the new month.
Cash / Suspense Accounts
- Ensure the bank statements deposits are captured and allocated daily.
- Ensure that all suspense accounts are reconciled and cleared monthly.
- Obtain all remittance advices for all deposits received on allotted debtor’s accounts.
Financial & Reporting
- Prepare commentary on top twenty clients each month for the region.
Auditors
- Assist auditors as and when required.
Meetings
- Regular one on one book reviews with the credit...
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Id Subtitle 1184859357
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Tower Group
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International Campaign
CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client, in the USA.
If you are a high performing, target driven individual, with great communication and negation skills, this opportunity is for you. You will be taking inbound calls and engaging with high profile clients in the USA to help them take control and get out of high debt.
Your daily activities will include
Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target.Manage customer accounts and calls by logging onto and updating the relevant collections systems.Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome.For more complex accounts, analyze customers account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account.Negotiate settlements to receive payment on a certain percentage of the debt,Although this is a scripted sale, your ability to carry a professional conversation and negotiate with the client is critical.
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1-2 years debt review, debt consolidation or sales experienceMust have worked on international campaignsHighly proficient in English, written and verbal.Must have a neutral accent.Must have knowledge of debt collection techniquesHave sound negotiation skills
What’s in it for you
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The Export Manager is responsible for defining and implementing export sales strategy to meet the sales, volume, and profitability objectives for the assigned markets. This role is based in South Africa (Johannesburg or Cape Town preferred) with frequent business travel to export markets, i.e. Africa, Middle East, Indian Ocean Islands and other areas as required.
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Ditto Hire is a technology company offering staffing firms and hiring managers best-in-class recruitment software to help them find, manage, market and place top candidates. We are currently looking for a PHP Developer to help us grow our product. If you are ready to go to the moon, Ditto Hire is the company to help you get there.
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Create software and documentation according to best practicesBuild, maintain & upgrade existing featuresFollow industry best practices.Bug Testing & fixes.Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality.Write “clean”, well-designed code that is efficient, testable and reusable.
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Competitive compensationComprehensive time-off & generous leave policiesExcellent working environment with exceptionally smart peopleCollaborative, transparent and fun office cultureAccelerated professional developmentConstant learning and improvement
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