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Assistant Lodge Manager
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2 years ago3882 views
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General Details
Location:
Advertised By:Agency
Company Name:Zeebra Junction Specialist Recruitment
Job Type:Full-Time
Description
Overview
My Client a Deluxe award winning Safari Lodge in Limpopo is urgently recruiting for an Assistant Lodge Manager.
Remuneration Structure
- Basic Salary - Negotiable based on qualifications and experience
- Live in Accommodation - Single status
- 3 meals daily
- Uniforms provided
- Med Aid
- Pension / Provident Fund
- Annual Leave
- Days off - Leave Cycle - 6 weeks on / 2 weeks off
What The Role Entails
- The main purpose of the assistant lodge manager is to assist the lodge manager in managing the lodge and, by doing so, creating a profound guest experience, which is in line with the service, vision and creative concepts of the lodge. This position is accountable to the Lodge Manager for this.
- It is the responsibility of the assistant lodge manager to monitor the hospitality service, maintenance, gardening and housekeeping standards within the lodge.
- In this capacity, guest expectations regarding the standard of service should be exceeded. In addition, the lodge needs to be monitored so that it operates in a cost effective manner, remaining within the agreed budget; as well as in a manner which is conducive to positive inter-personal relationships between staff and at a superior level of efficiency.
- The assistant lodge manager is also responsible for ensuring that the morale of the lodge staff is kept at a high level and that staff are developed on an ongoing basis.
- Finally, the assistant lodge manager must provide a written hand over of responsibilities in his/her absence and ensure that a full handover is received on his/her return.
Requirements
- A minimum of 4 year’s work experience – ideally 2 years as a trainee and in a well-recognized five star hotel or world class lodge, as an assistant manager
- Exceptional Food and Beverage knowledge
- Financial management ability
- A hardworking, co-operative manner
- High standards of service excellence and a passion for the industry
- Attention to detail
- Exceptional English and a second language would be preferable
- Good computer literacy
- Excellent management ability and communication skills
- A clear understanding of basic labour law and disciplinary procedures
- A developmental approach to staff
- Assertiveness, patience and good organizational skills
- Understanding of housekeeping and maintenance procedures
- An awareness of developments within the food and lodge industries, as well as international trends in hospitality
Responsibilities
- Management and training of the lodge staff in line with the Company Standard of Excellence
- Ensure ultimate guest relations in the lodge and that the ...
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Id Subtitle 1047420104
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Zeebra Junction Specialist Recruitment
Selling for 2+ years
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KEY OUTPUTS:
Overall responsibility for the effective management and running of Lodge/Camps. To ensure the Lodge and Camps, and brand, are not only maintained but taken to the next level of service standards and excellence.Drive community development projects in conjunction with the Africa Foundation and provide requisite skills and support to ensure effective effort.Develop strategic relationships with local stakeholders including governmental organizations, wildlife organisations and communities, surrounding and involved with Private Game Reserve.Create and maintain a detailed skills development plan for all staff.Responsible for creating an environment where the company culture is continuously met and visible throughout the daily functioning of the lodges.Create an overall strategy and prepare annual business plans for all camps for the year and then oversee implementation thereof within specified time frames and budgets.Overall Day to Day Management of the Camps, and any other related infrastructure within the reserve.Overall Responsibility for budget creation and management, CAPEX structuring, planning and implementation.Ensure all group internal financial controls and systems are in place and strictly adhered to.Overall responsibility for all human resources in the lodge, ensuring all labour relations, leave and medical funds are managed correctly.Create annual and monthly training plans for all departments and structure external training and exchanges with other lodges/ regions where possible.Place and monitor of all lodge operational stock orders and oversee procurement functionCreate camps strategy for guest delight, staff welfare, health and safety and training. Ensure plan is implemented and managed throughout the yearWork with Executive chef to ensure menu and food are aligned to lodge quality standards and requisite guest food scores and food budgets are being met and monitored.Work directly with the Lodge Managers, Assistant Managers, Head Ranger, camp managers and respective departmental Managers to ensure Lodge and Service standards are maintained at all times and ensure costs and budgets are managed and not exceeded.Daily meeting with the management team and Heads of Department to discuss the daily plan, including arrivals, departures, maintenance, food, special requests, bush banqueting.Over and above daily hosting of guests ensure you host all Agents, Media and VIP Groups.Oversee the maintenance and development of all infrastructure across the reserve.Oversee the management of the reserve within parameters of the game reserves operational manual.Overall management and development of the Ground Handling business including compliance to all pertine...
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