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Internal Sales Consultant
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1 year ago1449 views
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General Details
Location:
Advertised By:Agency
Company Name:People Dimension
Job Type:Full-Time
Description
Duties & Responsibilities
We are looking for an experienced and confident communicator to offer support in sales, develop client relationships and maintain a database of current and prospective clients. Have you got a technical wired brain? Are you not afraid of cold calling?
Key performance indicators:
• Direct Customer Sales to all account customers
• Provide telesales service to customers
• Generating tender pricing
• Source material and stock
• Creating and maintaining Orders
• Transport co-ordination
• Generating quotations for customers on a variety of products & services
• Provide an internal support function to external sales representatives
• Liaison with customers and other branches
• Develop and maintain relationships with staff and customers
• Liaison with suppliers
Requirements:
• Computer Literacy
• Sales Experience
• Fluency in Afrikaans and English
• Tertiary qualification advantageous
Desired Skills:
• Sales
• Customer Skills
• Customer Liaison
• Customer Service
• Telesales
• Client Relations
• Attention to detail
• Strong Administrative Skills
Beneficial Skills:
First line technical desk top support
IT Services Industry knowledge & experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDE5NzYzNzgxP3NvdXJjZT1ndW10cmVl&jid=1512288&xid=1419763781
Id Subtitle 1194166085
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People Dimension
Selling for 2+ years
Total Ads197
Active Ads197
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Sales Executive
Introduction
A medtech company specialising in hearing aid software is seeking a Sales Executive with at least 3 years’ experience in B2B sales in the software sector to join their team.
Job purpose:
Responsible to generate leads and sales, manage and maintain the customers and increase revenue from existing customers as well as providing ongoing operational support to sales team.
REQUIREMENTS
Minimum education (essential):
Matric
Minimum education (desirable):
Relevant Diploma or Certificate
Minimum applicable experience (years):
3 - 5 years
Required nature of experience:
FirmwareSoftwareSalesCold CallingWorking within a digital environmentDigital technology
Skills and Knowledge (essential):
Working on/with Windows or IOSIT SystemsManaging ClientsCRM systemPresentation skillsSlack
KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Revenue Generation and Sales 50%
Generate new business and new accounts against targets.Upsell and cross-sell on existing business.Source and sign new clients nationally and internationally.Convert sales leads within reasonable time and in line with sales targets.Work within pricing guidelines provided by Marketing.Prepare and control budgets / forecast / sales pipeline.Prepare an appropriate sales approach for different audiences, including presentations and discussions.Prepare quotes and invoices on time and accurately.Prepare proposals and presentations on time and accurately.Monitor the conversion process with adequate communication and feedback to potential clients.Secure reliable business insights relevant to new business opportunities and provide feedback at weekly sales meetings.Attend conferences and events to source new business.
Client Relationship Management 25%
Conduct regular customer check-in’s to maintain good relationships.Manage customer expectations.Monitor after sales services and support.Ensure appropriate handover to relevant stakeholders after successful sale.Act as product specialist on relevant products,Provide training on various products and procedures for current clients.Develop an understanding of customer requirements.Communicate proactively and efficiently with customers.
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KEY FUNCTIONS
Assisting Executive Account Manager(s) by managing and providing superb back-end support in order to facilitate sales closure and operational support. To contribute in achieving and exceed margin by ensuring that all accounts are managed professionally and that you consistently deliver exceptional customer service to our clients.
EDUCATIONAL REQUIREMENTS EXPERIENCE/ PRACTICAL REQUIREMENTS:
Relevant Degree/Diploma (preferred);MatricMinimum 3-4 years IT Internal Sales Experience Sales & IT certifications (advantageous)Experience in IT Distributors and OEM’s Intermediate MS office suite (essential) IT Product knowledge
KEY PERFORMANCE AREAS
Manage all accounts information and always keep account information updated on CRMProvide all quotes to our partner base on products specified, ensuring that products and solutions are correctly specified, the prices quoted are accurate and the quote has a rapid turnaround time from request to releaseAssist in managing relationships with existing and new DST’s and OEM’sAssist with writing proposals and collating information and documents for tender submissionsProcess orders and deal with all associated coordination and paperwork, follow up on POD’s until completionLiaison with Finance (follow up on debtors, invoices etc), Logistics (stock availability, management of back orders etc) and projects (project status and deliverablesMonthly sales report
TECHNICAL COMPETENCIES:
Strong knowledge of the IT products and servicesAdvanced relationship building & networking skills at all levelsExcellent oral & written communication skills
BEHAVIOURAL COMPETENCIES
Confident & Assertive Results- Orientated Deadline driven Attention to detailAbility to persuade and influence Sales and Negotiation Skills Strict Confidentiality Effective CommunicationProfessional and mature business attitude Client Service Orientation Ability to manage expectationsAccountable and Reliable
COGNITIVE COMPETENCIES
Analytical thinkingAnalytical thinkingAbility to think big picture(strategic) and out of the box (creative)
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Position Summary
A Customer Service Agent is employed to perform a defined range of skilled operations within the required language range, usually within a range of broader related activities involving known routines, methods and procedures. Some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints. Within this team, this role is predominantly taking inbound calls and/or inbound emails and solving simple customer queries or creating cases to be handed over to a Case Manager.
Duties and Responsibilities
Receive calls and answer customer email queries in fluent GermanUse common call centre telephone and computer technology.Enter and retrieve data.Work and build relationship in a team consisting of local and international staff members at different locationsManage their own work under guidance.Use multiple technologies such as telephony and internet services.Follow occupational health & safety policy and procedures.Communicate in a customer contact centre.Work in a customer contact centre environment.Respond to inbound customer contact.Conduct outbound customer contact.Use basic computer technology with at least intermediate skill level.Use an enterprise information system.Provide excellent quality customer service.Send and retrieve information over the internet using browsers and email.Manage work priorities and professional development.Manage workplace relationships in a contact centre.Use multiple information systems.Manage customer relationships.Assist in providing solutions to customers and staff.Open service requests that must be referred to the country Customer relations Centre (CRC) – ask all the relevant questions so that the CRC Case Manager can start working on the case without contacting the customer again.
Requirements
SA citizen, permanent residence or qualifying for a work permit (e.g., Spousal permit) for South Africa.Fluent (speak, write, and read) in both German & English.
Education and Experience
Completed Matric / Grade 12 or equivalent with a minimum of one-year customer service-related experienceCommunicates both verbally and in written correspond...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjcwMzQzNjg5P3NvdXJjZT1ndW10cmVl&jid=376454&xid=3270343689
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A leading Financial Services Provider is looking for a Technical Support Team Leader
Job Description
1. Lead Technical Support Team• Provide reports to management on call closure status and first line support related matters• Implement processes to ensure calls are closed timeously• Liaise with all necessary stakeholders and provide feedback to business and IT Management• Ensure jiras are dealt with and closed timeously• Assign jiras• Monitoring (e.g. Boardrooms)• Escalation of calls to 3rd line and other Teams.2. Provide hardware and software support (LAN & WAN)• Install software• Troubleshooting (TCF)• Assemble computer • Repairs & maintenance of hardware & peripherals• Installation & maintenance of cabling• Maintain inventory for software & hardware (TCF)• Desktop patch management
3. Provide 2nd line support to users • Investigate and provide solution (TCF)• Communicate with users on incident logged (TCF)
4. Finance, procurement and asset management• Ensure that end user equipment (e.g. laptops and desktops) are procured timeously• Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure• Works closely with the asset management team to ensure that assets are tracked and managed.
Education Requirements
Nationals Diploma in ITTechnical/Legal CertificationA+N+
Experience
5 Years Experience in 2nd and 3rd line of supportTeam Leader Experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82MTM5OTY2NDY/c291cmNlPWd1bXRyZWU=&jid=1696234&xid=613996646
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Minimum requirements:
• Completed BCom degree with Articles (SAICA)• Post articles experience would be beneficial• Driver’s license and own transport • SARS Efiling experience• Advanced Excel experience• Audit software experience with Caseware• Supervisor or managerial experience would be beneficial (2x people will report to person)
Duties will be, but not limited to:• Liaison with client staff• Review accounting entries, reconciliations.• Drafting financial statements• Tax calculations, returns, assessments review/ reconciliation.• Company secretarial• Compile IRBA standard audit files• Accounting, business processes, procedures assistance, support, leadership
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDY1Mzc2MTQ2P3NvdXJjZT1ndW10cmVl&jid=1736962&xid=2065376146
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Qualification: BEng Industrial Engineering / BEng Mechanical Engineering (Experience 0-2 years)
Qualities needed:
1. Self Driven
2. Deadline Driven (Required in automotive world)
3. Very strong organizational
4. Well-Developed interpersonal Skills
5. Administrative skilled
6. Computers Skills (Microsoft Office)
Core Activities:
• Assist timing plans & Gantt charts
• Assist process improvements (factory optimisation, cycle times, packaging, ergonomics etc.)
• Assist with process integration (Developing new product supply chain and process flow)
• Maintain the BOM’s on ERP system
• Assist with new project floor layouts and optimization
• Assist with new project part approval process (PPAP) which includes FMEA’s, Control plans etc.
• Structural Designs and Strength Calculations (Basic knowledge)
• Drive PCR Platform (Continuous improvements, Corrective actions etc.)
• Cost saving - Bins, Process, Floor space, Tools,
• Developing standard operating procedures
• Developing part packaging instructions
• Develop OK-NOK documentation
• Sub-supplier management
Bonus Requirements:
• AutoCAD (2D Layouts)
• Catia V5
• Solidworks
• Knowledge of Syspro (ERP system)
• SQL Programming
• Manufacturing environment experience (Sheet metal)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjIxMDcxNzY1P3NvdXJjZT1ndW10cmVl&jid=1268600&xid=4221071765
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