Please note that our Terms of Use and Privacy Notice are applicable.
Back to search (Western Cape > Cape Town > Jobs > General Worker Jobs> ad 1148446037)
German Technical Support Specialist Service Desk A
1 Photo(s)
1 year ago1977 views
Ad Saved to My List
View and manage your saved ads in your account.
Share
WhatsApp
Facebook
Messenger
Twitter
Copy URL
Email
Report Ad
Report This Ad
Reason for Reporting
Email Address
(Required)
Message
(Optional)
Report Ad
By clicking "Report" you accept the Gumtree Terms and Conditions.
General Details
Description
GERMAN & ENGLISH - Bilingual position
Brief Job description
- Provide 1st level technical support
- Service restoration
- Fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems
- Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures
- Executes transactions as per prescribed timelines
Requirements
Analytical and Problem solving skills
- Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
- Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
- Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently
- Display ownership and accountability
- Quickly build trust and confidence with customer
- Own and resolve customer issues efficiently, effectively and empathetically
Time Management Skills
- Being proactive and show the utmost respect for customer’s time
- Good time management, ensuring all contacts with customers add value
- Ability to Multitask
Communication & Relationships Skills
- To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.
- Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
Skills & Knowledge
- Communicate at all levels
- Basic knowledge of OS (Windows XP-10), Browsers, MS Office suite
- Basic knowledge of Software, antivirus and peripherals installations
- Ability to work across organizational and professional boundaries
- Excellent verbal and written communication skills - GERMAN & ENGLISH
- High level of interpersonal skills, including active listening and understanding
- Good organizational skills and ability to prioritize workloads.
- Work to tight deadlines / service levels
- Business etiquette
- Broad knowledge of IT products, services and terminology
- Aptitudes
- Identification of problems and solutions
- Analysis of data
- Presentation of technical functionality to a non-technical audience
- Working knowledge of MS Office produ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85MTYwMjIxMDc/c291cmNlPWd1bXRyZWU=&jid=1350681&xid=916022107
Id Subtitle 1148446037
View More
ABC Worldwide
Selling for 2+ years
Total Ads378
Active Ads378
Professional Seller
This seller has registered a Gumtree business account which allows them to qualify as a professional seller.To grow your business with Gumtree read more
Seller stats
378Total Ads
899.29KTotal Views
Contact ABC Worldwide
Message
(3996)
Name
(Optional)
Email Address
(Optional)
Phone
(Required)
Upload CV(Optional)
DOC or PDF only max 2 MB file size
Send Message
By clicking "Send" you accept the Terms of Use and Privacy Notice and agree to receive newsletters and promo offers from us.
Related Ads
1
SavedSave
KEY COMPETENCIES
Have excellent problem-solving skills to identify any issues or problems and assess the severity of the problem, determine an appropriate approach to solving problems, develop plans for implementing solutions etc.Have good verbal and written communication skillsHave a high level of client service orientationBe self-driven and have high energy levelsBe organized and assertiveBe a logical thinkerBe able to work independently with a high level of responsibility
KEY PERFORMANCE AREAS
Support the production environment, upgrade, security management, disaster recoverySetup and configure the Production, SIT and Dev environmentsImplement and maintain associated system configurationsProvide support function to internal teams and clientsExtensive troubleshooting experience with software solutionsEnsure that communication channels are established with all clients at a technical levelInvestigating production related queries as raised by business or external partiesEnsure that adequate testing has taken place before implementing new systems or changes to existing systemsEnsure that periodic tests are executed at the DR siteEnsure that failover procedures are documented and kept up to dateEnsure that all technical documentation is maintained and product enhancements periodically reviewedEnsure effective monitoring systems and the building of tools, dashboards and automated processes to empower the product and organizationalTest any new system releases / upgrades from Development or Service ProvidersEnsure that a testing schedule and procedure is availableSystem Maintenance (Production and Test)Be the SME for the hosted service
RESPONSIBILITIES
Strong written and spoken communication skillsAnalytical and logical problem-solving skillsProvide support to customer via excellent written and spoken skillsProvide process enhancements and recommendationsResponsible for recurring system changes on the environmentsProvide solid technical foundation to/across all of our customer environmentsProactively manage the customer environmentsEnsure that all incidents are logged and effectively managed, resolved and escalated if necessaryIdentify trends across customer base and feedback observations and assessmentsRevision of technical documentation and specifications as part of troubleshooting process and contributing to the Knowledge baseDetailed investigation and analysis of incidents which might include, but is not limited to:
Analysis using tools like SQL Profiler, Network sniffers and Windows Performance MonitorT...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDczNTQ3NDAyP3NvdXJjZT1ndW10cmVl&jid=371080&xid=1473547402
Invalid date
1
SavedSave
END-USER SUPPORT CONSULTANT
Introduction
An innovative and forward-thinking educational technology company located in Stellenbosch is seeking an End-User Support Consultant with 1 – 3 years’ experience in a technical support role to join their team.
Job Purpose
To provide end user support for clients using the communication application by providing swift feedback on problems experienced. This support is either telephonic or on an online platform.
Requirements
Minimum education (essential)
Matric
Minimum education (desirable)
Certificate, Course or Diploma in a technical support related field
Minimum applicable experience (years)
1 - 3 years
Required nature of experience
Experience working in a Call Centre, with the aim of providing technical support to clientsCustomer Relations / Client EngagementTelephonic and Virtual SupportInstallation of apps
Skills and Knowledge (essential)
MS PackagesExcellent written and verbal communication skills
Skills and Knowledge (desirable)
Google for BusinessMobile PlatformsBasic technical support skillsZOHO (ZOHO Desk, ZOHO Sales IQ)d6 Communication / d6 Connect
Other
English and Afrikaans
Key Performance Areas, Weights and Objectives
Administration 7%
Act as the first line of support for calls.Act as backup client support as and when required.Correctly allocate queries as and when required.
Support Manual Maintenance 3%
Create and maintain d6 support user manuals.
End-User Support 90%
Solve problems for end-users to get the communication products working on their devices as effective and efficient as possible reducing the time spent with each query. (40%)Respond to Connect support queries sent via Online chat functionality. (40%)Respond to Play Store and App Store reviews. (5%)Follow all required processes on the ticketing system. (10%)Escalate queries with discretion. (5%)
Remuneration
Market related
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDMwNTA3MjcwP3NvdXJjZT1ndW10cmVl&jid=1424212&xid=2030507270
Invalid date
1
SavedSave
Our client is urgently looking for Customer Service candidates – Montague Gardens (Northern Suburbs) (Cape Town)
Key duties and responsibilities:
Respond to customer inquiries and provide accurate and helpful information through various communication channels, including phone, email, chat, and social media
Identify and assess customers needs to achieve satisfaction, and proactively provide appropriate solutions or alternatives
Handle customer complaints or concerns with empathy, patience, and professionalism, striving to resolve issues to the customers satisfaction
Maintain a high level of product knowledge to effectively address customer questions and concerns
Escalate unresolved issues or complaints to the appropriate personnel or department for further investigation and resolution
Collaborate in the development and enhancement of customer service procedures, policies, and standards, with the aim of contributing to the achievement of key performance indicators (KPIs)
Skills, attributes, experience and education:
At least 2 to 3 years customer service experience
Customer-centric attitude
Strong communication skills as well as excellent English written skills
Problem-solving ability and conflict handling skills
Good time management skills, showing the ability to manage self and prioritise tasks
Assertiveness in handling customer queries
Ability to handle pressure
Grade 12 Certificate
Computer Skills - MS Office
Knowledge of e-commerce and online shopping
Understanding of retail is advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MTkzMjA/c291cmNlPWd1bXRyZWU=&jid=1746580&xid=719320
Invalid date
1
Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLAUnderstanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according processes and procedures.Resolve FTTH issues through effective troubleshooting and configuration.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on calls including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.Submit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Education and Experience:
MatricEnglish language proficiencyMinimum 1 year inbound technical support experience within a center required Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsTech support persuasivenesstenaciousnegotiation skillsstress toleranceeffective time management
Salary and rates including allowances, incentives:
R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpis each month. Shift allowance and travelling allowance.
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
https://www.ditto.jobs/job/gumtree/3153491299?source=gumtree
Invalid date
1
SavedSave
Duties and Responsibilities Include (But are not limited to) :
Monitoring the hub performance by performing daily inspectionsReferring operational issues and/or problems in a timeous and effective manner to the relevant stakeholders for resolutionRecommending changes to management and compliance management in order to improve procedures so that customer expectations are managed or exceededBeing point of contact for Customer Service and delivery hubs, ensuring query resolutionReport generation, so that hubs and their franchisees are aware of their current performanceData capturing into the respective systems to ensure business and customers are up to date with deliveriesQuality control of dataOther duties and tasks as assigned
Role Qualifications and Experiences:
Matric (Grade 12)Relevant Diploma or DegreeAbility to read and write in English and interpret written instructionsConfidence in sharing information and providing feedbackSolid communicationGood working knowledge of internet browsers, MS Excel (advanced) and MS OutlookBasic math skills and sound mathematical reasoningMust have an organized approach to task completion and great attention to detailAbility to solve problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the jobAble to communicate with all levels of managementStrong organization skillsDemonstrated ability to effectively complete work records with strong attention to detail.Ability to read and interpret data and draw valid conclusionsAbility to work in a fast-paced environment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85ODc4ODk4MjE/c291cmNlPWd1bXRyZWU=&jid=1720504&xid=987889821
Invalid date
1
SavedSave
The role of a Hydraulic Technician (Offshore) involves crucial responsibilities related to the maintenance and repair of hydraulic machinery and equipment in offshore mining and plant operations.
Duties and Responsibilities:
Safety Compliance: Ensure strict adherence to Group Safety and Security policies to maintain a safe working environment.
Risk Assessment: Conduct comprehensive Risk Assessments for all activities to identify potential hazards and implement necessary safety measures.
Permits: Ensure compliance with necessary permits, including Permits to Work, especially for activities such as Hot Work.
Maintenance and Repairs: Perform safe inspections, maintenance, and repairs on all mining and plant equipment and machinery. Follow instructions provided by the Mechanical Supervisor (MECH SUPV) and Technical Supervisor (TECH SUPT).
Tool Maintenance: Maintain work tools in a safe and properly maintained condition, and ensure they are stored securely.
ROV Support: Assist in the launch and recovery of ROV seabed tools when required.
Housekeeping: Maintain proper housekeeping standards at all work sites to ensure a clean and organized workspace.
Qualifications:
Hydraulics Certificate: Possess a certificate or qualification related to hydraulics to demonstrate expertise in hydraulic systems.
Trade Theory: Strong understanding of trade theory relevant to hydraulic equipment and machinery.
Offshore Experience: Have experience working in offshore installations and performing hydraulic maintenance and repair tasks.
Valid Passport: Maintain a current and valid passport for travel and offshore assignments.
Seafarers Medical Certificate: Hold a valid Seafarers Medical certificate issued in RSA (Republic of South Africa) or Namibia.
Police Clearance Certificate (PCC): Possess a valid Police Clearance Certificate issued in RSA or Namibia.
Seamans Record Book: Maintain a Seamans Record Book issued in RSA or Namibia, as it may be required for offshore work.
STCW Courses: Have completed relevant STCW (Standards of Training, Certification & Watchkeeping for Seafarers) courses to meet industry standards and safety requirements.
The Hydraulic Technician plays a critical role in maintaining the hydraulic systems that are essential for offshore mining and plant operations. Ensuring safety, compliance, and the proper functioning of equipment are paramo...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzE0MTk3OTEzP3NvdXJjZT1ndW10cmVl&jid=1705648&xid=2314197913
Invalid date
View More
Back To SearchGumtree Safety Tips
1.Meet in a public space to see the item and exchange money.
2.Never send your item before receiving the money.
3.Never send or wire money to sellers or buyers.
Looking to Sell?
Whether you are selling your car, old cell phone or laptop, learn how much your item could be worth with our Gumtree Pricing Guide.
