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German Speaking Problem Manager – IT Support
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General Details
Description
Description: A new and exciting opportunity has arisen in Europe’s leading independent provider of IT infrastructure services. We are looking for a Problem Manager within the newly formed Proactive Insights Team within the BP&O Optimisation Department.
The Proactive Insights Team main objective is to issue prevention, automation or to reduce effort for the company and our customers. This is achieved by using ITIL proactive problem methodology, enhanced tooling, and robust processes.
Requirements:
As a Proactive Problem Manager, you are required to:
- Be enthusiastic and drive a proactive, pre-emptive and automation culture, focused on reducing reported Incident volumes as well as system events and improved user experience.
- Have a good understanding and experience of using ITSM tools to facilitate Problem Management.
- Be responsible for managing and prioritising your own workload and identifying successful proactive Problem opportunities.
- Drive root cause analysis for the Problems opportunities identified towards issue removal, automation, and effort reduction, in line with the defined Computacenter Problem Management process using ITIL framework.
- Produce high level reporting and business updates to both Computacenter and our customers, which Cleary define the value added from the service.
- Maintain a proactive Problem tracker and ensure all Problem opportunities are documented in the ITSM toolset
- Build and maintain relationships with key operational teams such as, Reactive Problem management, Delivery Leadership, Service Desk, Remote Desktop Services, Technical teams, Automation team and all functions within Optimisation.
Qualifications/Experience/Sills:
- Experience of ITIL framework, preferably with prior exposure to Problem Management and Incident Management roles
- Intermediate skills using Microsoft Word, Excel and Outlook with previous exposure to Teams and SharePoint desirable
- Working knowledge of Service Now and BMC Remedy ITSM tools
- Exposure or knowledge of data analytic tools such as Power BI and Nexthink
- Desire to expand abilities in data analysis and proactive problem solving.
- Ability to deliver successfully within predefined timescales.
- A self-starter, who can take the imitative but also able to collaborate within a team.
- Excellent verbal and written communication with the ability to pitch communications (verbally and written) for different audiences.
- Effective time management, organisational and workload management skills to ensure delivering work is not effected by the volume of work or conflicting priorities.
- Ability to present in a professional and business-like manner to internal and external customers
- Ability to manage confidential information w...
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Id Subtitle 1121892763
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ABC Worldwide
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KEY COMPETENCIES
Have excellent problem-solving skills to identify any issues or problems and assess the severity of the problem, determine an appropriate approach to solving problems, develop plans for implementing solutions etc.Have good verbal and written communication skillsHave a high level of client service orientationBe self-driven and have high energy levelsBe organized and assertiveBe a logical thinkerBe able to work independently with a high level of responsibility
KEY PERFORMANCE AREAS
Support the production environment, upgrade, security management, disaster recoverySetup and configure the Production, SIT and Dev environmentsImplement and maintain associated system configurationsProvide support function to internal teams and clientsExtensive troubleshooting experience with software solutionsEnsure that communication channels are established with all clients at a technical levelInvestigating production related queries as raised by business or external partiesEnsure that adequate testing has taken place before implementing new systems or changes to existing systemsEnsure that periodic tests are executed at the DR siteEnsure that failover procedures are documented and kept up to dateEnsure that all technical documentation is maintained and product enhancements periodically reviewedEnsure effective monitoring systems and the building of tools, dashboards and automated processes to empower the product and organizationalTest any new system releases / upgrades from Development or Service ProvidersEnsure that a testing schedule and procedure is availableSystem Maintenance (Production and Test)Be the SME for the hosted service
RESPONSIBILITIES
Strong written and spoken communication skillsAnalytical and logical problem-solving skillsProvide support to customer via excellent written and spoken skillsProvide process enhancements and recommendationsResponsible for recurring system changes on the environmentsProvide solid technical foundation to/across all of our customer environmentsProactively manage the customer environmentsEnsure that all incidents are logged and effectively managed, resolved and escalated if necessaryIdentify trends across customer base and feedback observations and assessmentsRevision of technical documentation and specifications as part of troubleshooting process and contributing to the Knowledge baseDetailed investigation and analysis of incidents which might include, but is not limited to:
Analysis using tools like SQL Profiler, Network sniffers and Windows Performance MonitorT...
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The suitable and successful candidate will be responsible for leading and managing a team of Outbound Sales Consultants/Agents as per SLA. Product comprehension of sales and customer care coupled with proactive client interface ability would be critical functions for the role
Team leadership and managementGuide agents by demonstrating exceptional customer satisfactionGuide, coach and Determine training needs for staff.Communicate job expectations to AgentsHarness agent’s potential to perform optimallyTailor recommendations to improve Consultants on reaching their targets.Monitor attendance, punctuality and leave of personnelKeep to date and abreast of industry trends industry trendsManage requests/escalations between different business units to solidify resolution outcomesReport on a regular basis on statistics, data, ratios, attrition, and terminationsExamine and indicate areas of improvement for systems, policies and processes used and propose solutionsFrequent monitoring of metrics, data and reporting on operational statusManage quality assuranceOversee the overtime process and monitor different shifts that are in place
RequirementsCompleted MatricA minimum of 3 years outbound management experience
CompetenciesStrong ability to manage a sales teamStrong ability to empathise with customerStrong problem-solving skillsAbility to resolve escalated customer issuesDrive SalesAbility to multi-task
https://www.ditto.jobs/job/gumtree/2122193864?source=gumtree
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Summary
Within the Development team, you will be responsible for the development and automated testing of the market leading Portfolio Manager (FPM) Investment Management software. The role requires strong technical, analytical skills and problem solving skills and the ability to build in-depth knowledge of the product from a functional and technical perspective. The development team operates in an agile framework with a strong team culture.
Requirements
Must be a self-starter, have strong analytical skills and problem-solving ability.Must have tertiary education and preferably a university degree. We are looking for candidates with Computer Science or Maths / Finance background.Must have an interest in and aptitude for the financial markets.Experience on business-critical systems that require precision coding and automated testing is beneficialMust be able to manage own workload, operate under pressure, meet deadlines etc. And know when to ask for help.Contribute positively to the team – we’re looking for a delivery-driven individual with a can-do attitude (backed by quality delivery)Be familiar with Agile / SCRUM / sprint conceptsC#.NET – very strong skills requiredMS SQL – very strong skills requiredAlso useful: Winforms, DEVExpress controls, Resharper, SVN Source repository, multi-developer / multi-branch environment, Fitnesse, nUnit
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Introduction
A well-established company based in Cape Town is looking for a ITIL certified IT Manager to join their team.
Send your CV to hr5 (at) peopledimension (dot) co (dot) za.
Responsibilities & Duties:
• Monitor daily Backlog (Download from Compass) , Coordinate repair activities with technicians and report progress by COB every day.
• Manage technical escalations and Raise technical tickets with respective Vendor where required.
• Coordinate customer escalations with Vendor customer relationship team (CRT)
• Provide Daily/Weekly/Monthly reports and presentations based on Vendor requirement.
• Supervision of the customer support team to ensure compliance to performance targets (KPIs) and overall customer satisfaction.
• Development of staff to ensure skills levels match both current and future operational and customer requirements, including training and certification of technicians.
• Apply ITIL processes into operations.
• Develop interlocks between team and the rest of Service Operations teams
• Develop team targets.
• Working with supervisors to improve staff performance.
• Forecast, plan and set up business strategies.
• To leverage knowledge and skills in the timely operation of the unit.
• Drive operational performance and ensure proactively and business initiatives. Forecast, plan and set up business strategies
• To leverage knowledge and skills in the timely operation of the unit.
• Drive operational performance and ensure proactively and business initiatives.
• Responsible for managing & leading a team of dedicated Technical support professionals (Locally and Globally) in full filling the Customer Support contracts (KPIs / Lead Times) for Regional customers
• Handle customer management escalations, work under extreme pressure, handle emergencies, co-ordinate with different stake holders.
• Conducting Periodic reviews with the customer to analyze issues and their trends to take proactive measures to maintain SLA and to exceed clients expectations.
• Knowledge of service management integration and ITIL.
• Measuring client satisfaction via client surveys and the continued growth and expansion of services and solutions
• Point of escalation for other entities for the implementation of the solution to the customer problem within the defined time frames
• Conduct regular in-depth service and process audits.
• Employee retention, motivation and training
• Focus on grooming people from L1 to L2, L2 to L3 within select timelines
Desired Experience & Qualification Requirements:
• National Diploma in IT
• Must have ITIL certification
• Must have experience managing 20-30 members of a team
• 5 - 6 years experience in IT service Manager with exp...
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Our client based in Cape Town is seeking to employ a Registered Nurse Clinical Facilitator to work in their private hospital.
The successful candidate will be responsible for the facilitation of teaching and learning in the hospital. They will be required to teach up-to-date Theory and clinical nursing best practice to the relevant staff in the hospital as well as to establish partnerships between the hospital clinical teams and the education teams to ensure continuous development and improvement of theoretical and clinical nursing skills, nursing standards and general nursing care.
To apply for the opportunity the following minimum requirements must be met:
Candidate must be a Registered Nurse , registered with SANC. Candidate must have a General Nurse qualification Candidate must have Post Basic qualification in Nursing EducationMinimum of 2years experience
Salary: Between R35000.00 and R38000.00 Basic monthly salary
Interested candidates are requested to e-mail a detailed CV to ( Vacancy @ letslink. co. za ) or to contact Gary on +27(0)110261907
Please view our website: LetsLink . co . za
By applying for this position and providing us with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes (Should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of the employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without your prior consent.
If your application is not successful, we retain your CV and other information provided for a period of 24 months after which it will be destroyed in a secure manner. If you object to your information being used in accordance with the
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Our client is a successful Fintech located in the Northern Suburbs of Cape Town, that has grown by implementing new ideas and equipment in the payment processing industry to enrich payment solutions with automation and great tech.
An intelligent, strong, tech savvy, outcomes focused Senior Software Developer professional is required. Who has willingness to learn and adapt to new challenges in a fast-paced growing company, to start as soon as possible.
Primary competencies:
7+ years’ experience as a Software Developer / Senior Software Developer.College or University degree in Computer Science or a related discipline.Proficient with PH.0P, Laravel and JavaScript.The ideal candidate will be an IT professional with excellent interpersonal and communication skills (both written and verbal).The candidate needs a proven track record as a Senior Software Developer.The position is part of an agile development team, building and working on enterprise payment grade software systems on top of a PHP Laravel and VUE.js development stack.A hybrid working environment is embraced, allowing the team members to work both on-site and remotely. As a result, proficiency in virtual team management and the ability to manage deliverables in a virtual setting are essential requirements for this position.
Responsibilities:
Reporting to the DevOps Manager.Maintain high standards of software quality.Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain web- and android based business applications.Assist in the collection and documentation of users requirements, development of user stories, estimates and work plans.Design, develop, and unit test applications in accordance with established standards.Participate in peer-reviews of solution designs and related code.Package and support deployment of releases.Work with teammates in the upgrade and rewrite of legacy software.Develop, refine, and tune integrations between applications.Analyse and resolve technical and application problems.Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members and other affected parties.Adhere to high-quality development principles while delivering solutions on-time and on-budget.Experience with debugging, performance profiling and optimizationComprehensive understanding of object-oriented and service-oriented application development techniques and theoriesInternally motivated, able to work proficiently both independently and in a team environment.Strong initiative to find way...
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