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Inbound Sales Team Leader
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2 years ago5837 views
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General Details
Location:
Advertised By:Agency
Company Name:Customer Experience People
Job Type:Full-Time
Description
CXP are looking for dynamic and driven leaders to join our team and to drive superior customer service performance to CXP's clients and their customers, by achieving outstanding levels of quality and operational efficiency.
Mission
Drive superior customer service performance delivered to CXP's clients and their customers, by achieving outstanding levels of quality, operational efficiency and sales.
Accountabilities
- Fill your team with A Players.
- Lead, coach and inspire your team to deliver outstanding customer service performance.
- Drive efficiencies within the team to well exceed Client SLA.
Culture Fit
- Show up
- Speak out
- Think like a customer
- Small details always matter
Coaching Competencies
- A Player
- Supportive
- Highly Organised
Technical Skills
- Advanced report writing skills (proficient in Excel)
- High levels of analytical capability
- Extensive Customer Service Experience4.Extensive Sales Experience is a MUST
Qualifications
- Bachelor of Commerce Degree or relevant management experience
- Minimum of 3 years in a Team Leader role preferably from a customer service environment
Please ensure that your updated CV along with your mobile number and personal email address is attached to your profile.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTAyNzIzMjUwP3NvdXJjZT1ndW10cmVl&jid=948451&xid=1902723250
Id Subtitle 1040352977
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Customer Experience People
Selling for 2+ years
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To shape the future of the operation by ensuring the delivery of an efficient and effective client experience through the delivery of consistently high quality service delivery to customers
*Monitor the successful delivery of operational targets according to client agreements*
Review performance metrics and address service issues with relevant managers
Monitor service levels, customer experience, quality, compliance measures on a and address inconsistencies
Devise and monitor the implementation of effective communication structures
Motivate and manage performance of Head of Ops / Senior Ops Managers
Review monthly forecasts and plans
Review quarterly reports with Head of Ops / Senior Ops Managers and address areas of improvement
Ensure service levels are aligned to customer SLA
*Manage the growth and development of the client portfolio*
Identify opportunities and engage with clients
Monitor new technologies and practices
Assist in developing solutions for potential new clients.
Responsible of end to end customer contact processes
Approve best practice and continuous improvement plans and make recommendations based upon the employee and customer insight.
Develop plans and offer insight and knowledge to the organization on the use of new tools and technologies.
*Manage the client relationships*
Enhance the quality of customer interactions, quality assurance, compliance, regulation and legal obligations
Deliver cost efficiencies and increase in Customer Satisfaction Scores.
Manage the client relationship
Engage with clients on identified opportunities
Contract management
*Financial Management*
Approve the final forecast and analyse annual budget figures
Review and evaluate rolling forecasts for 12 months
*Skills and Competencies*
Planning and Organisational Skills
Strong and adaptable communication skills
Leadership skills
Business Analysis
Financial management
Strategic thinking with the ability to conceptualize
Coaching Skills
Relationship Management
Adaptability / Resilience
Initiative / creative thinker
Innovative
Effective conflict management skills
*Experience, Knowledge and Qualifications*
Tertiary qualification in Sales / Marketing
Sound knowledge of CRM system
10 years’ experience working at a senior level leading a service driven contact centre
3 years’ experience in managing and developing budgets and financial forecasts
5 years’ experience managing a large outsourced contact centre operation
PMO experience essential
Transitions Experience essential
Insurance and Financial Services Advantageous
*Experience, Knowledge and Qualifications*
Tertiary qualification in Sales / Marketing
Sound knowledge of CRM system
10 years’ experience working at a senior level leading a service driven contact centre
3 years’ experience in managing and developing budgets and financial forecasts
5 years’ experience managing a large outsou
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1ODk1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243581&xid=1555_55895
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Am Malawian Rodrick am looking a job part time only Sunday 0685789580 wasp or call
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