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Tech Support Customer Service Representative
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11 months ago1404 views
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General Details
Description
We have an exciting opportunity for Customer Service Representatives to join a dynamic team of tech experts focused on redefining superior customer service in the telecommunications sector.
This role is focused on providing professional inbound technical support for resolving technical customer queries with the goal of first call resolution and end-to-end service delivery.
Salary
Great base salary and incentives with potential earnings of up to R 9000 per month
Key Responsibilities
- Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality service
- Apply empathy and patience when dealing with irate customers
- Apply excellent listening skills and probing techniques to establish relevant information to resolve the query
- Ensure customer call backs to provide an update on the progress of the query
- Ensure first call resolution on customer queries
- Strive for excellence with every interaction
Minimum Requirements
- Passion for customer service & must enjoy problem solving & exceeding customer expectations
- Experience dealing with customer complaints
- At least 1 year experience in customer services, preferably in a call center
- At least 1 year technical support experience
- Matric
- Computer literacy
Working Hours
- 06h00 – 22h00 Monday to Sunday on rotational shifts
- Address: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town
What you can expect
- Value-driven company with a culture that focuses on “People Come First”
- Theoretical & practical world-class training to ensure you can apply what you have learned
- Extensive support during incubation to ensure high levels of success in our dynamic operation
- Long-term growth opportunities
https://www.ditto.jobs/job/gumtree/1452298649?source=gumtree
Id Subtitle 1211644060
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CallForce
Selling for 2+ years
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KEY COMPETENCIES
Have excellent problem-solving skills to identify any issues or problems and assess the severity of the problem, determine an appropriate approach to solving problems, develop plans for implementing solutions etc.Have good verbal and written communication skillsHave a high level of client service orientationBe self-driven and have high energy levelsBe organized and assertiveBe a logical thinkerBe able to work independently with a high level of responsibility
KEY PERFORMANCE AREAS
Support the production environment, upgrade, security management, disaster recoverySetup and configure the Production, SIT and Dev environmentsImplement and maintain associated system configurationsProvide support function to internal teams and clientsExtensive troubleshooting experience with software solutionsEnsure that communication channels are established with all clients at a technical levelInvestigating production related queries as raised by business or external partiesEnsure that adequate testing has taken place before implementing new systems or changes to existing systemsEnsure that periodic tests are executed at the DR siteEnsure that failover procedures are documented and kept up to dateEnsure that all technical documentation is maintained and product enhancements periodically reviewedEnsure effective monitoring systems and the building of tools, dashboards and automated processes to empower the product and organizationalTest any new system releases / upgrades from Development or Service ProvidersEnsure that a testing schedule and procedure is availableSystem Maintenance (Production and Test)Be the SME for the hosted service
RESPONSIBILITIES
Strong written and spoken communication skillsAnalytical and logical problem-solving skillsProvide support to customer via excellent written and spoken skillsProvide process enhancements and recommendationsResponsible for recurring system changes on the environmentsProvide solid technical foundation to/across all of our customer environmentsProactively manage the customer environmentsEnsure that all incidents are logged and effectively managed, resolved and escalated if necessaryIdentify trends across customer base and feedback observations and assessmentsRevision of technical documentation and specifications as part of troubleshooting process and contributing to the Knowledge baseDetailed investigation and analysis of incidents which might include, but is not limited to:
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Position: Dental Equipment Sales Representative
LetsLink recruitment is currently seeking for a highly motivated and results-driven Dental Equipment Sales Representative to join the team. The Dental Equipment Sales Representative will be responsible for promoting and selling the dental equipment and solutions to dental professionals, including dentists, dental clinics, and dental laboratories. This role requires strong communication and interpersonal skills, as well as a deep understanding of dental equipment and industry trends.
Responsibilities:
Sales and Business Development:
Develop and implement effective sales strategies to achieve sales targets and increase market share for dental equipment.Identify and prospect new dental professionals and establish strong business relationships.Conduct product demonstrations and presentations to showcase the features and benefits of our dental equipment.Understand customer needs, provide appropriate product recommendations, and negotiate sales contracts and pricing agreements.Collaborate with the sales team to develop and execute sales plans, promotions, and marketing initiatives.Stay up-to-date with industry trends, competitor activities, and emerging technologies in the dental equipment market.
Relationship Management:
Build and maintain strong relationships with existing customers, ensuring customer satisfaction and repeat business.Provide excellent customer service by addressing customer inquiries, concerns, and technical issues in a timely and professional manner.Conduct regular follow-ups with customers to assess their ongoing needs and provide ongoing support and guidance.Collaborate with the customer service and technical support teams to ensure smooth order processing and timely equipment installations.
Product Knowledge and Training:
Develop a deep understanding of our dental equipment and solutions, including technical specifications, features, and benefits.Stay updated on new product releases and advancements in dental equipment technology.Conduct product training sessions and workshops for customers to enhance their knowledge and usage of our dental equipment.Provide ongoing product education and support to customers to ensure they maximize the value and benefits of our products.
Sales Reporting and Analysis:
Maintain accurate and up-to-date records of sales activities, customer interactions, and sales forecasts.Prepare regular sales reports, including sales performance, market analysis, and customer feedback.Analyse sales data to identify trends, opportunities, and areas for improvement.Provide input and feedback to the management team regarding market dynamics, customer needs, and competitive landscape.
Qualifications:https://www.ditto.jobs/job/gumtree/2859286825?source=gumtree
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Sales Representative - Equipment (Cape Town)
Are you a motivated sales professional with a passion for exceeding targets? Do you thrive in a fast-paced environment and have a strong background in sales? If so, we have an exciting opportunity for you as a Sales Representative.
My client is leading provider of high-quality equipment solutions for various industries. With the commitment to innovation and customer satisfaction, they have established themselves as a trusted name in the market. As they continue to expand their presence in Cape Town, they are seeking a dynamic and results-driven individual to join the team.
Position: Sales Representative - Equipment
Location: Cape Town
What We Offer:
Competitive salary package with a basic salary, commission, and enticing benefits.Tools for success, including a laptop, cell phone, and a company car with a fleet card.Opportunity for growth and advancement within a reputable company.Collaborative and supportive work environment.
Minimum Requirements:
Valid Drivers license.Proven work experience as a sales representative, with a strong sales background.Advantageous: Experience in the Packaging Industry.Self-motivated and capable of performing without constant supervision, demonstrating determination and drive to achieve targets.Excellent people, communication, sales, and negotiation skills.Competent computer literacy, including proficiency in Windows, MS Word, and Excel.Strong organizational and time-management abilities.Neat and well-presented appearance.Advantageous: Matric/Engineering or similar qualification.
Key Responsibilities:
Set and achieve ambitious sales targets.Develop and maintain strong relationships with new and existing customers.Provide exceptional service to existing accounts and establish new ones.Plan and organize daily work schedules to effectively engage with potential customers.Investigate and resolve customer complaints, preparing comprehensive reports.Keep management informed by submitting regular activity and results reports.Ensure high levels of customer satisfaction through proactive support and problem-solving.Coordinate activities within the company to meet customer commitments.
How to Apply: If you are ready to take on this exciting opportunity, please submit your resume to clauda@towergroup.co.za. Include a brief cover letter highlighting your relevant experience and why you believe you would be a great fit for this role.
Note: Only shortlisted candidates will be contacted for an interview.
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We have an opportunity for an Client Service Controller to join our team in Philippi on a full time basis.
REQUIREMENTS
Grade 12Diploma in Supply Chain Management, Finance & Accounting BCom Degree will be an advantage3-5 years’ experience in any Services environment; retail or manufacturing industry is desirableExperience in the Retail and/or Supply Chain environment is a requirementAny analytical background will be an added advantageMust have a valid drivers license and own vehicleExcellent communication skills - written and verbalClient services orientationHigh level of attention to detail and orientation to adhere to proceduresExcellent Excel experienceEffective conflict handling and resolutionEffective planning and time management
Job Description
General administration and customer account processing and reconciliations (query resolution process)Processing and matching of customer transfer notesReconciliation of accounts and controlling of equipmentConducting Daily/Weekly/Monthly/Quarterly stock countsConducting Online Visits/Scheduled calls and providing feedback to the relevant clients and staff (if applicable)Investigation and resolving incorrect equipment balancesInvestigate and resolve queries from the business & customersChase responses on Health Check queries (if applicable)Daily/Weekly/Monthly Reporting – Customer & Internal ReportingLogging of necessary activities and Service RequestsLogging Collection / Return orders when neededLog necessary escalations to the businessMaintaining a strong relationship with the customer through query resolution and proactive identification of potential issuesAttend management meetings if requiredCompiling and Presenting Key Performance Indicator reporting for customer & ManagerReconciliation of accounts and controlling of equipmentInvestigate and resolve queries from the business & customersDaily/Weekly/Monthly Reporting – Customer & Internal ReportingLog necessary escalations to the business
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Role: Debt Collecting (UK Utilities)
Please apply to - melanie@abcworldwide.com
Assist clients telephonically with utility bills and outstanding debt. Advise and set payment plans and various packages that suit their needs. Promoting the sale of various types of utility services. Dealing with conflict resolution and providing service delivery.
Brief Job Description
Call handling, customer support and service deliveryCollections – great negotiating skillsExcellent communication skills both verbally and writtenComputer literacy – update systems accurately with relevant informationClient resolution skills – able to resolve client queries timeously
Competencies & Skills
Grade 12Minimum of 6 months experience as a debt collections/customer service agent/ sales experienceMust be available to work rotational shifts, weekends, and public holidays in line with client requirementsClear Credit and criminal record check
Remuneration
Basic Salary, Medical aid contribution, contribution towards Provident FundIncentives based on performance
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A great opportunity in the pharmaceutical industry. Join their team as a Management Accountant.
Duties include:
Support the Finance Manager and Finance team to assume full responsibility for the full management accounting function.
The management accountant role will be to undertake daily, monthly, quarterly, administrative tasks to ensure the functionality and coordination of the department’s activities to ensure meeting all deadlines.
KEY RESPONSIBILITIES
Management reporting:
Responsible for back flushing raw components within Syspro for MSAUpdate standard costs in the bill of materials within Syspro for MSAReview standard and actual costs for inaccuracies - MSA and AJNSetup and help manage the Inventory module for cost modificationValidate the cost of goods sold as part of the month-end closureAssisting in month-end close of the General Ledger for - MSA and AJNReview of monthly General Ledger Reconciliation file before final review by the Financial ManagerRun general ledger expense accounts in preparation for year-end auditDeveloping and managing financial systems/policiesAssist in managing queries related to the monthly financial results from internal partiesPreparation and submission of monthly VAT returnsMonthly fixed asset register maintenance of MSA and AJN in SysproOverseeing accounting year end processes to meet year-end deadlines
Prepare annual financial statements in accordance with IFRS for year-end
Assist the Financial Manager to prepare and review annual budget requirementInput of budget file into reporting tool for the year aheadProviding insightful financial info for the purpose of decision-making for the business
Financial analysis
Applies principles of accounting to analyse financial information and prepare financial reportsPrepares special financial reports by collecting, analysing and summarising account information and trendsConducts monthly, quarterly, ratio and trend analysisPrepares cash flow forecast modelsReview of Internal COGS for distribution and preparation of GP% analysis, variances investigations and graphs compilation monthlyAssist with and/or lead strategic projects in line with business requirements
PRE-REQUISITES
Relevant Finance qualification in an Accounting / Finance field; or equivalence of having fulfilled a similar role for at least 2-3 years in a deadline driven environment
TECHNICAL COMPETENCIES REQUIRED
Advanced computer literacy (Advance...
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