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Infrastructure Project Manager
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General Details
Location:
Advertised By:Agency
Company Name:Diphetogo Consulting Pty Ltd
Job Type:Contract
Description
- Plan and Implement new Project Governance and PM Methodologies
- Develop SharePoint Portal to manage data and ensure reporting (Dashboards)
- Plan and Implement PMO tools
- Plan and Implement PMO Policies and Procedures
- Evaluate PM skills and upskill if Necessary
- Track and report on all projects (Business and ITC projects). Company Strategic projects.
- Funnel methodology to access and evaluate all Projects so as to ensure that projects which has the largest impact on the company Bottom line will be looked at 1st. Most of the projects included a re work of the Business Processes as part of the Evaluation process and implementation methodology
- Determine Benchmarks and Value Tracking so as to monitor ROI, Cost Savings and Revenue Generated
- Ensure process of Continuous Improvement
- Design and formulate Cargo Carriers IT Policies, frameworks and Procedures
- Below list of documents produced. The full/complete document was produced as well as a 1 to 2 summarized document
- IT Strategy
- IT Budget and Costs
- Service Agreements
- IT Risk Management and Optimisation
- Change management and transitioning
- IT Asset Management
- IT Operations Management
- IT Service Requests, Incidents and Problems
- IT Business Process Controls
- IT Portfolio
- IT Organisational Change Enablement
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Id Subtitle 1143717545
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Diphetogo Consulting Pty Ltd
Selling for 2+ years
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Relationship Manager
Introduction:
A medical technology company situated in Pretoria is seeking a dynamic Call Centre Agent with 2-5 years of experience to join their team.
Job purpose:
Responsible for telephonic sales and handling customer issues pertaining to the sales of hearing aids within the United States market.
The role will include outbound and inbound sales calls (including cold calling) as well as the provision of support queries from customers on the delivery and use of the hearing aids.
In-the-job training will be provided with regard to hearing aids and hearing loss.
Requirements
Minimum education (essential):
Matric
Minimum applicable experience (years):
1 - 3 years
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Skills and Knowledge (essential):
· CRM system experience
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Other:
· Working hours from 15:00 - 02:00
· Working shifts, four working days on, one working day off
· Monday to Friday, occasionally on Saturdays
KEY PERFORMANCE AREAS, WEIGHTS & OBJECTIVES
Client Support and Relationship Management (30%)
· Solve problems for end users to get the products working.
· Solve problems as effectively and efficiently as possible in reducing the time spent with each query.
· Manage the ticketing system.
· Escalate queries with discretion.
· Respond to queries and follow up with feedback.
· Conduct business professionally when communicating and interacting with clients to ensure client satisfaction.
· Maintain a high ‘customer effort score’ by going above and beyond for customers.
· Complete assigned CRM tasks for follow-ups and support calls to clients.
New Business Generation (40%)
· Generate and secure potential revenue by:
o Calling new prospective clients.
o Following up on calls.
o Following up on supplied leads.
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· Upsell additional products to existing clients.
Communication Management (20%)
· Keep client interaction logs up to date on Salesforce.
· Report on campaign...
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ROLE PURPOSE
To effectively provide the General Manager and Sales & Service team with sales and service information to enable informed decision making and achievement of sales and service objectives. Responsible for the upkeep and updating of the new Customer Relations Management (CRM) systems. Assist the General Manager with the upkeep of the office in line with the mandate of the General Manager ‘s Exco reporting.
KEY RESPONSIBILITIES include the following. Other duties may be assigned.
Ensures availability of accurate and up to date client information.Consolidation of all reports from various departments.Work with the Data Analyst team to prepare reports for the GM.Create models for Sales Administration focus and interpretation of the data using MS Excel models.Manage the General Manager’s office by providing administrative and secretarial support.Prepare minutes for the weekly Sales Business Review meetings.Responsible for the upkeep and updating of the Customer Relations Management (CRM) systems to ensure the information is up to date and accurate to produce insightful reports.Develops and implements administrative procedures to support sales and service.Provides sales and service-related information as required based on sales and service activities and current portfolio data.Provides specific client information/reports to the sales team through analysis of client data.Provide reports on the performance of the regional sales teams on achievement against targets on a monthly basis.Extrapolates information from the system to support budget compilation and determination of revenue targets.Responsible for stationery, housekeeping, and cash sales.Assist and work in conjunction with Financial Administrator from time to time.To provide administrative and secretarial support to the Sales Manager.Some staff supervision.
Cost Management
Provides input into the compilation of the regional sales and service budget for determination of revenue targets.
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The requirements listed below are representative of the knowledge, skill, and/or ability required.
Matric (Grade 12) with a Diploma in Information Technology/Marketing Management /B Degree preferredAt least 3 years’ experience in sales administrationAdvanced Excel skillsExcellent command of the English languageMust have excellent communication and interpersonal skillsMust pay attention to detailMust be focused on achieving resultsMust be a team player
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Responsibilities
Be the liaison/contact point between Asset Force and the Head OfficeDevelop a detailed database of all the parts required for maintenance and repair of all equipment in storesMaintain the database on a monthly basisWork with AF to ensure that all parts are loaded onto AF and that the parts are linked to the correct equipmentWork with AF to develop a part stock control functionalityDrive 3-monthly audits to ensure that assets are allocated to the correct storeWork with AF to implement an accurate asset transfer system to ensure that the correct location of an asset reflects on AF at all timesAdminister the transfer of assets on AFImplement processes for the stores, suppliers, and contractors to administer and track the movement of assetsDrive the creation of suppliers and contractors as asset locationsMonitor the progress of job cards on AF and alert when a job card is stuck in the process or there is any issue holding it backCheck that job cards are correctly loaded by a store before the contractor attendsCheck that the contractor has completed the on-site entries correctly before a job card is closedCheck that job cards have been invoiced correctlyDrive the training of stores, contractors, and suppliers, ensuring that all parties have the required knowledge to use the system correctly.Identify training needs of individual users as well as companies and arrange and deliver the required training in the most appropriate mannerIdentify shortcomings in AF functionality and work with AF to address itDo 2-monthly audits with all users on UI, UX, and functionality and report on feedback and suggestionsFine-tune the training material supplied by AF to suit specific stores, contractors, and suppliersEnsure that all completed job cards are invoiced timeously and that suppliers and contractors become used to the process and guide them to complete it in full and on timeMonitor all transactions on AF as they happenGenerate detailed reports on a weekly, bi-weekly, and monthly basis for all activities on AF. Also on issues, solutions, and suggestions.Ensure that Finance receives all invoicing and statements on time.Work with AF and Finance to create an automated process.Do spot checks on invoicing to ensure correctness and that the required authorizations are in place.Deal with issues and communication that are not accommodated in AF and work with AF to implement functionality to include them.Do spot checks on all users’ ability to use the system correctly.Implement an effective feedback channel for all users to report issues, and concerns and ask questions. Issues must be logged and traceable.Report to the Maintenance Manager with a ...
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A leading Financial Services Provider is looking for a Technical Support Team Leader
Job Description
1. Lead Technical Support Team• Provide reports to management on call closure status and first line support related matters• Implement processes to ensure calls are closed timeously• Liaise with all necessary stakeholders and provide feedback to business and IT Management• Ensure jiras are dealt with and closed timeously• Assign jiras• Monitoring (e.g. Boardrooms)• Escalation of calls to 3rd line and other Teams.2. Provide hardware and software support (LAN & WAN)• Install software• Troubleshooting (TCF)• Assemble computer • Repairs & maintenance of hardware & peripherals• Installation & maintenance of cabling• Maintain inventory for software & hardware (TCF)• Desktop patch management
3. Provide 2nd line support to users • Investigate and provide solution (TCF)• Communicate with users on incident logged (TCF)
4. Finance, procurement and asset management• Ensure that end user equipment (e.g. laptops and desktops) are procured timeously• Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure• Works closely with the asset management team to ensure that assets are tracked and managed.
Education Requirements
Nationals Diploma in ITTechnical/Legal CertificationA+N+
Experience
5 Years Experience in 2nd and 3rd line of supportTeam Leader Experience
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