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German Speaking Junior First Line Analysts – Servi
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General Details
Description
Main purpose of the job
A Service Desk operative will assume full responsibility to progress each ticket logged onto the Ticket Management System for any resolver group, irrespective of geography, application or support area, managing by priority and determined by business impact, providing regular end-user updates and ‘realtime’ escalation within any support groups or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the end-user.
MAIN DUTIES / RESPONSIBILITIES
Day to day Duties
- As an employee of CC, it is a requirement to fulfil certain daily tasks and duties on time as part of your roles and responsibilities.
- Always meet customer expectations
- Communication internally and to customer should be on time.
- Reflected in work logs.
- Time management:
- Lunch & breaks = 1 hour daily in total
- Proof of consultation with team members when shifts are swapped. Management will assist after this consultation as proved unsuccessful.
- Monitor availability of the team’s time management, being responsible for cover and well-being of the Service desk.
Business Conduct
- Professionalism when communicating to internal and external contacts/team members/management and customers.
Ticket Logging
- To fully understand the client business environment and potential impacts and severities IT related incidents may have to both user and business.
- Accurate logging of all ticket information - ensure full understanding and interpretation of details provided by the end-user.
- To ensure familiarity with client business imperatives, technologies and support processes.
- To ensure acknowledgement of all tickets logged and/or assigned to necessary support groups or associated vendors, within timescales identified within the Service Level Agreement.
- To provide a technical understanding and effective communication to the end-user to assist in resolving any tickets where possible First Time Fixes or even First Line Fixes. This entails:
- Quickly identify, diagnose and troubleshoot
- Identify solutions, through either verbal, front line or Client authorised First Time Fixes
- Ensure correct business severity is identified, based on business impact (GSD Operative to advise user of Impact where necessary) and escalate tickets deemed as high and critical to Client environment, including country, regional and global support management, within agreed timescales
- Accurate identification and assignment ...
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Id Subtitle 1020815848
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ABC Worldwide
Selling for 2+ years
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END-USER SUPPORT CONSULTANT
Introduction
An innovative and forward-thinking educational technology company located in Stellenbosch is seeking an End-User Support Consultant with 1 – 3 years’ experience in a technical support role to join their team.
Job Purpose
To provide end user support for clients using the communication application by providing swift feedback on problems experienced. This support is either telephonic or on an online platform.
Requirements
Minimum education (essential)
Matric
Minimum education (desirable)
Certificate, Course or Diploma in a technical support related field
Minimum applicable experience (years)
1 - 3 years
Required nature of experience
Experience working in a Call Centre, with the aim of providing technical support to clientsCustomer Relations / Client EngagementTelephonic and Virtual SupportInstallation of apps
Skills and Knowledge (essential)
MS PackagesExcellent written and verbal communication skills
Skills and Knowledge (desirable)
Google for BusinessMobile PlatformsBasic technical support skillsZOHO (ZOHO Desk, ZOHO Sales IQ)d6 Communication / d6 Connect
Other
English and Afrikaans
Key Performance Areas, Weights and Objectives
Administration 7%
Act as the first line of support for calls.Act as backup client support as and when required.Correctly allocate queries as and when required.
Support Manual Maintenance 3%
Create and maintain d6 support user manuals.
End-User Support 90%
Solve problems for end-users to get the communication products working on their devices as effective and efficient as possible reducing the time spent with each query. (40%)Respond to Connect support queries sent via Online chat functionality. (40%)Respond to Play Store and App Store reviews. (5%)Follow all required processes on the ticketing system. (10%)Escalate queries with discretion. (5%)
Remuneration
Market related
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IT & Infrastructure
The IT Support Technician
Reports to the IT & Infrastructure Manager. The IT Support Technician fulfils a key role in the team, providing call/incident management, IT support, control, and tracking of information technology (IT) assets, and other administrative and support functions.
Semi-Skilled in technical support
Responsibilities include the following:
• • Incident Management functions and processes
• • Maintenance of Tickets
• • Incident Triage, making sure incidents are prioritized and managed correctly.
• • Resolving IT and Facilities related requests or incidents.
• • Ensuring that a high level of customer service and support is provided to all internal and external customers
• • Follow through with P1/P2 escalations
• • Ensure all calls logged via IT Request and Incident Forms, prioritized, and resolved within internal SLA
• • Provide On-Site as well as remote assistance over the phone, through instant messenger and using remote support tools.
• • Password Management – Reset and unlock of user accounts
• • AD Administration, creating, updating and removal of user accounts
• • JML (Creating of new accounts, movement between campaigns, Terminations)
• • Asset management
• • Preparing and re-arranging desks, including moving / setup of computers as required by campaigns
• • Effective communication to team leaders and end users.
• • Resolve all IT requests promptly
• • Log every request and drive adoption by Team leaders and agents to complete the incident and request forms themselves. (Keep track of time taken to perform each request/task/incident)
• • Escalate unresolved incidents.
• • Maintain an accurate ASSET list.
• • Schedule adherence
• • Customer Satisfaction
Good Knowledge of Active Directory, IP Networking, Anti Virus and general technical support knowledge.
https://www.ditto.jobs/job/gumtree/1163168466?source=gumtree
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Our client based at Black River Park in Observatory is seeking to employ x10 DRIVER SUPERVISORS to join the team immediately on a contract basis.
The ideal candidates would be dedicated to ensuring compliance with all regulations and company policies.
Your ability to make quick informed decisions and maintain a calm demeanor in high-pressure situations will be key to your success in this role.
If you are a highly motivated and experienced transportation professional.
Description:A Driver Supervisor 2IC will be responsible for ensuring driver supply and planning for all On-Demand clients.They will identify opportunities for efficiency improvements and further recruitment and addition of driversfor zones.
Essential Responsibilities:
Work with Driver Supervisors on driver planning and supply for problem zones to ensure SLA is metHandle driver behaviors issues.Build relationships with the driver network.Provide handover to Driver Supervisors and support teams.Perform other duties and projects assigned.
Requirements:
MatricMust be immediately availableExemplary verbal and written communication skills.Attention to detail and reporting.Effective planning and organizing.Capable of handling several different tasks at once and has a motivated attitude.Proficient in Microsoft Excel.
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Urgent: Bookkeeper
Our Cape Town based client is currently seeking a Bookkeeper that is able to work well under pressure and is a team player.
REQUIREMENTS
Matric with relevant qualifications – bookkeeping skills to balance sheet
Pastel (Sage) experience essential – minimum 3 years
Microsoft Excel & Outlook experience
Experience with property management software (MDA/Novtel/weconnectu)
Must be accurate and efficient
Clear criminal record
2 valid references
Updated CV
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDMwNDYzMD9zb3VyY2U9Z3VtdHJlZQ==&jid=1740979&xid=24304630
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Our client, leading chemical processing company, seeks to employ a qualified and experience Accountant, with a background in people leadership, cashflow management, budgets, management accounting and foreign exchange transaction management.
Please note that only candidates with a background in manufacturing or related industry will be considered due to operational requirements and candidates from Cape Town will receive preference.
KEY REQUIREMENTS TO MEET FOR CONSIDERATION
You must have a Degree in Finance or Accounting, coupled with 5+ years experience in leading and motivating a small finance team, managing cash flow, forecasting and preparing management accounts and managing foreign exchange transactions.You will have a proven track record in managing more than one entities accounting functions and be able to provide accurate reporting for management.You will be able to thrive under pressure, have an eye for detail and be meticulous in your day-to-day functionsExpert software proficiency on Advanced Excel and an ERP system such as SAP or Syspro is essentialThe role does require a marginal amount of traveling to KZN and Namibia, therefore, flexibility to travel is essential.You must have a valid driver’s licence, own car and a clear criminal and credit record
Please note that should you not be currently resident in the region and area advertised but still wish to apply, the cost of travel for interviews and relocation will be for your expense.
Due to the exceptionally high volumes of applications, we are unable to correspond with each applicant personally, therefore only relevant and suitable candidates will be contacted. Should you not receive any correspondence from our company within 30 days, we regret your application has been unsuccessful.
Should you meet the criteria and wish to apply, kind forward your CV, salary package details and notice period
https://www.ditto.jobs/job/gumtree/3533025811?source=gumtree
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