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SME Trainer/ Advisor Trainer
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1 year ago1822 views
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General Details
Description
In need of Advisor/ SME Trainer (Call Centre) (George Area)
The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production. It is also responsible for providing assistance in the following: developing and improving the process-specific curriculum, conducting training needs analysis, creating content to meet the client-set updates, organizing cross- and up-skill training, and reporting to process owners
Needs
- Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents
- Monitors and completes daily attendance tracking during the entire process training until nesting
- Campaign experience - Insurance or Utilities
- Formulates effective activities, exercises or assessments for learning improvement
- Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement
- Ensure compliance to client and organizational policies and procedures
- Maintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agents
- Deliberate to identify new hires’ needs in training and nesting
- Monitor trainees’ post-nesting performance for the first 3 months after being endorsed to operations
- Deliver the training content/context based on the agenda/curriculum
- Demonstrate effective leadership to individuals including new hires and tenured agents
- Implement and demonstrate efficient training methods
- Collaborate with the team for effective knowledge and skills transfer indispensable to the process and business needs
- Participate in client calls and visits with the supervisor’s guidance
- Collaborate with the quality and operations teams for process improvement
- Conduct team huddles and provide floor and online support on process updates
- Develop and implement an effective system for process updates as and when required by the process/clients
Education
- Matric and above
Experience
- At least 12 months in BPO/ Call Centre environment
Please send contact details to
James Knoll
james@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81MjcyODMwNTM/c291cmNlPWd1bXRyZWU=&jid=1321142&xid=527283053
Id Subtitle 1142213292
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ABC Worldwide
Selling for 2+ years
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Basic Function
This role is required to manage the team as well as the delivery of Preprocess and Process Trainings to all employees. The job also includes evaluating training feedback and providing recommendations to further enhance the effectiveness of trainings. The primary interactions would include coaching and mentoring of the Operations trainers and managing and reporting. This role also involves designing and developing pre – process, Onboarding and /or specialized training modules after need assessments for all Processes at the company.
Education Requirements
Graduate (in any stream) or diploma
Work Experience Requirements
Total work experience should be a minimum of 5-6 years (3 years of relevant work experience in conducting training and developing training curriculum)Minimum 1 year in the current role/assignmentExperience in SETA functionsSkills development Facilitator (SDF) experience
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Sales Trainer (Outbound Telesales)
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Professional and be part of a thriving team with many career development opportunities.
Were looking for a vibrant Sales Trainer to join our team in Cape Town to effectively deliver training that continuously improves the content and delivery styles for new trainees and existing agents.
What you will do
Facilitate training group as per Client curriculum requirements.Transfer of skills into different campaigns and accounts required for various industries.Conduct Training Needs Identification as per project requirements and report findingsAttend Quality Calibration sessions and ensure variance is less than 5%Take Calls for minimum 4 hours each month.Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date.Self-upskill on industry updates and relevant knowledge.Communicate with team on Knowledge and Skill updates for relevant campaigns.Coordinate with OPS manager to help transition agents from Training to incubation as per expectations.Coach own Trainees on observed Knowledge and Skill gapsManage Attrition within Training groups with regular one-on-ones.Review Training content and suggest new ways of delivery to improve effectiveness.Complete Training Administrative tasks as per set timelinesContinuously monitor Process and Knowledge updates and suggest changes to Training content and delivery.Keep up to date with changes by attempting monthly Knowledge Assessment
Qualifications & Experience
Minimum 1 Years’ experience as a L&D Sales trainerExperience within BPO SectorExperience in telecommunications industry ideal Experience outbound sales
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role
https://www.ditto.jobs/job/gumtree/3651868258?source=gumtree
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Ditto Hire / Ditto Jobs is looking for a Client Service Manager to constantly reshape the way we create value in our partnerships with top-tier brands and companies.
We move quickly and experiment with new strategies and ways of adding value to our new and existing customers. We engage with end-users and executives alike to ensure that our customers love, adapt and grow with Ditto. Nothing makes us happier than when our enterprise customers are wildly successful with their Ditto setup. The team works hard, works together, and has fun doing it as we strive to build and grow a successful technology company
Success in this role will be measured by your ability to optimize the customer experience (with a focus on client service), re-design processes accordingly, manage integration projects independently, enable the team and contribute to the development of how we do Client Service at Ditto.
What Youll Do
Own responsibility for the customer onboarding processSupport the continuous development of the customer experience at DittoDevelop and maintain strong relationships through excellent work quality and professional conductCompile detailed and informative briefs for the tech teamGet involved with overall marketing and creative exercisesConduct research and analyses of operational effectiveness, processes, stakeholders, etc.Plan, implement and manage proposed recommendations and projects as well as monitor and report progressPerform business modelling to track and optimize customer experienceCollaborate with various departments to collect data and complete analysisWork closely with the tech team to continuously improve Ditto’s service and product offeringAssist with New Business DevelopmentGather feedback from customers and analyze user and market behaviour to support the tech team
What Youll Need to Succeed
Degree in business or related field3+ years of experience in client serviceProfessional with strengths in structuring and executing various analysesEffective communicationSelf-starter who can work effectively both independently and in collaboration - often managing multiple tasks simultaneouslyComfort with owning project timelines, prioritizing tasks, and assessing speed/accuracy tradeoffsExcellent English verbal and written communication skills, good at presenting ideas and discussing solutions in large groupsAbility to quickly learn relevant design production/operations/process conceptsBias for action, appreciation for data-driven processes, hard-working, proactive, client-centric and execution driven mindset
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Our client based at Black River Park in Observatory is seeking to employ x10 DRIVER SUPERVISORS to join the team immediately on a contract basis.
The ideal candidates would be dedicated to ensuring compliance with all regulations and company policies.
Your ability to make quick informed decisions and maintain a calm demeanor in high-pressure situations will be key to your success in this role.
If you are a highly motivated and experienced transportation professional.
Description:A Driver Supervisor 2IC will be responsible for ensuring driver supply and planning for all On-Demand clients.They will identify opportunities for efficiency improvements and further recruitment and addition of driversfor zones.
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https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjcyMjUyNzQzP3NvdXJjZT1ndW10cmVl&jid=1746922&xid=4272252743
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