Please note that our Terms of Use and Privacy Notice are applicable.
Back to search (Gauteng > Johannesburg > Jobs > Accounting & Finance Jobs> ad 1130275610)
Retentions Specialist
1 Photo(s)
1 year ago1939 views
Ad Saved to My List
View and manage your saved ads in your account.
Share
WhatsApp
Facebook
Messenger
Twitter
Copy URL
Email
Report Ad
Report This Ad
Reason for Reporting
Email Address
(Required)
Message
(Optional)
Report Ad
By clicking "Report" you accept the Gumtree Terms and Conditions.
General Details
Location:
Advertised By:Agency
Company Name:Dalitso Holdings
Job Type:Full-Time
Description
- Responsible for implementing customer retention programmes and initiatives to increase loyalty and retain business.
Duties:
- Ensure sales targets that measure outputs and outcomes that relate to customer experience are met.
- Enforce retention process end to end as per Standard Operating Procedures.
- Ensure proper capacity planning (Work Force Management) for the Retentions team to deliver on the KPAs.
- Submit weekly and monthly retention reporting as and when needed.
- Drive up-selling to existing for purpose of business growth and sustainability.
- Offer downgrade of products to retain customers.
- Liaise with collections team to ensure the resolution of queries on VAPS for successful payment of premiums.
- Ensure that daily debits have run.
- Build positive working relationships with customers for repeat businesses.
- Effectively manage complex retention queries.
- Ensure payment schedules go out to the various brokers/schemes.
- Contribute to the development of new strategies for customer retention activities.
- Gather information from existing customers about customer service and customer complaints.
- Develop retention campaigns and initiatives based on customer feedback, to drive customer retention.
- Manage and influence Lapse ratio reduction.
- Manage the day-to-day activities of the Retentions Agents, including scheduling and the evaluation of work for adherence to standards and ways of work.
- Perform customer negotiations to renew contracts and retain business and reach a fair conclusion from both business and customer perspective.
- Work with the Sales team in implementing sales promotion activities.
- Deliver product presentations and demonstrations to customers.
Qualifications and Experience:
- NQF Level 7: Bachelor's degree in Sales, Customer Service, or related field / National Diploma
- RE5.
- 5 - 7 years retentions/ collections within insurance industry (Essential).
- 2 - 3 years Sales experience (Essential).
- Ability to liaise effectively with stakeholders on all levels
- Ability to multitask.
- Experience in sales, customer retention or customer service, ideally with up-selling and cross-selling within in the insurance sector.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzY3NTM0NTE1P3NvdXJjZT1ndW10cmVl&jid=1305812&xid=2767534515
Id Subtitle 1130275610
View More
Dalitso Holdings
Selling for 2+ years
Total Ads82
Active Ads82
Professional Seller
This seller has registered a Gumtree business account which allows them to qualify as a professional seller.To grow your business with Gumtree read more
Seller stats
82Total Ads
206.67KTotal Views
Contact Dalitso Holdings
Message
(4025)
Name
(Optional)
Email Address
(Optional)
Phone
(Required)
Upload CV(Optional)
DOC or PDF only max 2 MB file size
Send Message
By clicking "Send" you accept the Terms of Use and Privacy Notice and agree to receive newsletters and promo offers from us.
Related Ads
1
SavedSave
KEY RESPONSIBILITIES
Policies and Procedures
• Ensure adherence to collection policies and procedures.
Collections and Targets
• Monitor and manage a debtor’s portfolio of no more than 480 accounts.
• Achieve and maintain collections and targets set per company protocol.
• Actively collect payment according to payment terms
• Performs reconciliations of allocated accounts daily.
Overdue Accounts
• Attend weekly meetings with the credit supervisor to review all defaulting accounts.
• Ensure the correct escalation process is followed for the Reminder Letters.
• Feedback on the top 20 overdue accounts must be prepared and discussed weekly.
Hand Overs and Bad Debts
• Follow the correct protocol before blacklisting a client, and then proceed to blacklist clients.
• Inform the credit supervisor of any liquidations, absconded clients and business rescue’s immediately.
Credit Notes, Invoices and Adjustments
• Check that all credit notes and adjustments are raised correctly.
• Investigate all reasons for credit notes to ensure that they are valid.
• Submit all credit notes requisitions to the regional credit supervisor.
• Raise all rate queries and stop billing on closures with the billing department.
Month-end Activities
• Ensure that all re-allocations of unallocated deposits are completed.
• Ensure that all journals’ requisitions are raised by 12h00 on the 4th working day of the new month.
Cash / Suspense Accounts
• Ensure the bank statements deposits are captured and allocated daily.
• Ensure that all suspense accounts are reconciled and cleared monthly.
• Obtain all remittance advices for all deposits received on allotted debtor’s accounts.
Financial & Reporting
• Prepare commentary on top twenty clients each month for the region
Auditors
• Assist auditors as and when required.
Meetings
• Regular one on one book reviews with the credit supervisor
• Attend monthly and weekly meetings where required.
• Regularly attend customer meetings.
Customer Care & Queries
• Promote a high level of focus on customer care with relevance to all customer complaints and queries.
• Maintains accurate and complete client information on the system
• Ensure that such queries and complaints are dealt with efficiently, accurately, and promptly.
• Ensure a 48-hour turn-around-time on all customer queries.
Inter-departmental Relations
• Ensure that inter-departmental relationships between Accounts Receivable and other areas are maintained at high levels.
• Ensure a balance is maintained between sales and credit objectives.
Projects
• To get involved in any additional projects as and when required.
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS and EXPERIENCE: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
? Degree or Diploma within the accounting field
...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzU2OTAyNDg5P3NvdXJjZT1ndW10cmVl&jid=1500721&xid=3356902489
Invalid date
1
SavedSave
Ready to Elevate the Insurance Game? Join our client as a Business Partner!
Were seeking a dynamic and forward-thinking Business Partner to be the driving force behind our clients insurance revolution..
Developing and implementing a cutting-edge business strategy. Building and nurturing strong partnerships within the insurance ecosystem. Identifying emerging market trends and seizing new opportunities. Collaborating with cross-functional teams to drive growth. Innovating insurance products and services to meet evolving customer needs. Ensuring compliance, ethics, and a customer-centric approach.
Requirements:
Extensive experience in the insurance industry, with a strong track record of success.Stable track record Must have commercial sales for at least 5years RE ,150 FAIS credits in short term insurance Exceptional interpersonal and negotiation skills. Leadership acumen with the ability to inspire and lead teams. A deep understanding of insurance regulations and compliance.Global mindset, with the ability to navigate diverse markets. Passion for innovation and a customer-first mentality.
Join us on this exhilarating journey, and together, well craft a future where insurance is not just a safety net but a source of empowerment!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODI2Nzc4MTc4P3NvdXJjZT1ndW10cmVl&jid=1756137&xid=1826778178
Invalid date
1
SavedSave
Are you a talented and experienced Business Intelligence (BI) Reporting Manager in the dynamic field of short-term insurance? We have an exciting opportunity waiting for you. A leading player in the fast-paced world of short-term insurance, with a focus on innovation, customer satisfaction, and risk management, and are dedicated to providing their clients with the best insurance solutions tailored to their needs. As a BI Reporting Manager, you will be an integral part of their success, driving data-driven decision-making and empowering their teams to excel.
Minimum requirements
At least 6 years reporting experienceAt least 6 years reporting experience using Business intelligence Reporting ToolAt least 2-3 years in a supervisory role overseeing reporting/BI/data analysisStrong Excel Skills – EssentialStrong knowledge on how data warehousing works and fits togetherBusiness intelligence Reporting Tool certificate (QlikView, Microsoft Power BI, Qlik Sense) - EssentialT-Sql Moderate– Essential – certificate required Experience in Short Term Insurance – EssentialKnowledge of Short Term Insurance systems – Essential (Examples - Tial, MMX, Cardinal, Websure, Genasys etc)
Key Performance Areas
Reporting Data Management and reconciliationReport Design, Implementation & AnalysisLiaison with users, service providers & system providersProjectsManaging implementation of any new binder new brokers/uma’s or new source systemsPerformance management, staff management & recruitment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84NzMxNTAxNT9zb3VyY2U9Z3VtdHJlZQ==&jid=1612940&xid=87315015
Invalid date
1
SavedSave
My Insurance Broker Client is looking for an Account Executive.
You will be responsible for the Book of business which includes growth (organic, new business, upselling, cross selling), maintenance and retention.
Regular client interaction and documented outcomes/discussions
Meeting FAIS requirements in terms of documentation and client record of advice
Maintian good communication and co-operation
Minimum Requirements:
MatricNQF 5 in Short Term InsuranceRe 5 3-5 years related experience (Relationship Management)IISA/FIA (adv)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODAyNTk2Nzg0P3NvdXJjZT1ndW10cmVl&jid=1229814&xid=2802596784
Invalid date
1
SavedSave
Role Purpose
Implement the compliance strategy aligned to the compliance monitoring plan to assist the business in honoring their responsibility to comply with applicable regulatory requirements through directing the compliance function through identification, assessing, managing, monitoring and report on regulatory compliance risks facing the organisation.
The position shall further provide assurance that company policies and procedures are being complied with and that the organisation meets the regulatory and companys own standards and ensure that compliance support is aligned to business strategy.
Responsibilities and work outputs
Implement and manage an effective compliance program through the development and management of risk and compliance plans.Develop and review company policies including effective implementation of policies and guidelinesAdvise management on the company’s compliance with laws and regulations through detailed reports.Create and manage effective action plans in response to audit discoveries and compliance violations.Regularly audit company procedures, practices, and documents to identify possible weaknesses or risks.Tracking and monitoring of key risk indicators, controls and action plans.Assess company operations to determine compliance risk.Conduct research on compliance related topicsDevelop training materials and assist with training to ensure all employees are educated on the latest regulations and processes.Assist in compiling risk and compliance reportsCollaborate with other leaders on cross-functional initiatives that focus on the mitigation of compliance risks.Work with external partners such as Internal Audit to endure the effectiveness of the compliance functionAssist in innovate the Compliance program and function and identify improvements to existing processes and plans.Provide guidance to business and assist with implementation of compliance policies and projects.Drafting and compiling regulatory submissions.
Competencies
Excellent organisational and administrative skillsExcellent communication skills (verbal and written)Report writing skillsAccountable, takes Ownership and ResponsibilityAttention to detailNegotiation skills and Problem-solving abilityStrong People skillsAbility to work independently and in a team environmentAnalytical thinker with investigative instinctSelf-disciplined and self-motivatedStress Tolerance, tenacity and ResilienceProfessional approachAssertive and tactful with the ability to handle conflictResults driven
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzUwNjA1NzY5P3NvdXJjZT1ndW10cmVl&jid=1512319&xid=1350605769
Invalid date
View More
Back To SearchGumtree Safety Tips
1.Meet in a public space to see the item and exchange money.
2.Never send your item before receiving the money.
3.Never send or wire money to sellers or buyers.
Looking to Sell?
Whether you are selling your car, old cell phone or laptop, learn how much your item could be worth with our Gumtree Pricing Guide.