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Transitions Manager - International BPO
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General Details
Description
Basic Function
- The incumbent will be responsible for leading Transitions anywhere from across our global footprint. The candidate should have an in-depth knowledge of Transitions
- The incumbent will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation
- The incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business
Essential Functions
- Will execute transition of processes with end-to-end accountability
- Consultants in this practice will be required to work closely with our clients on onsite projects
- Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility
- The job will involve extensive interaction with business users, senior management and IT personnel
- To lead client engagements, ensuring consistent service delivery
- Business development in select accounts
Primary Internal Interactions
- Transitions Reviews: Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE team
- Solutioning and implementation design: BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case-by-case basis
- Training and Development: Program Leads, Transitions Managers, Training function, external vendors as needed
Primary External Interactions
The primary external interactions of the incumbent will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes.
SKILLS
Technical Skills:
- Analytical skills
- Problem solving skills
- BPO industry knowledge, including understanding of enabling functions (technology, pricing) and operating environment
- Domain knowledge in specific vertical
Process Specific Skills:
- Project management skills
Soft Skills (Minimum):
- Communication skills – ability to engage with clients as well as internal stakeholders and convince them about the proposed idea, solution
- Self-starter – there are no rigid bound...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80ODUwNjIwOT9zb3VyY2U9Z3VtdHJlZQ==&jid=1269857&xid=48506209
Id Subtitle 1111116049
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ABC Worldwide
Selling for 2+ years
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Mission:
To provide business focused management accounting, bookkeeping, budgeting, reporting, internal control services and meticulous record keeping to the Company.Furthermore, the position requires analysis and reporting on key financial data within the organisation, ensuring that management and shareholders receive timely and accurate information.
Responsibilities:
Management of financial processesMonthly bookkeeping and financial reporting to stakeholdersSubmission of monthly reporting to shareholders and managementResponsible for the payments process and related controls over the payment processMonitoring adherence of financial policiesContract management (ensuring adherence to the financial aspect of contracts which the company is party to)Preparation, monitoring and adherence of annual budgetPreparation and submission of bi-annual financial model to the Company lendersMonitoring of costs against budget, reporting the deviations and suggesting improvements/cost savingsPreparing monthly cash flow forecasts and regular monitoring of cash flowTax submissions and compliance (VAT, Employee’s tax, dividends tax and Income Tax)Preparation of taxable income calculation including deferred tax reconciliationResponsible for the provision of an analytical and advisory function to managementResponsible for monthly creditors reconciliation and uploading of all supplier invoices into supplier management systemResponsible for submission of annual returns to CIPCManage the external financial auditPreparation of Annual Financial Statements in terms of IFRSEnsure that a strong working relationship is maintained with stakeholdersEnsure that financial records are valid, accurate and completeProven communication ability, specifically for report writing and presentationPreparation of financial reports in the quarterly board pack and presentation to the board of DirectorsWork closely with General Manager, Plant Managers and Administrators
Degree/Training:
Com Financial AccountingPostgraduate in Financial Accounting (advantage)Numerical Aptitude and attention to detailGood Communication and presentation skillsWillingness to take on responsibilities and challenges
Additional Training:
Detailed understanding of IFRSExcellent Computer literacy, excel,SAP system (advantage)Must have valid Code B drivers licence
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