Reservations Consultant

Village N Life is a leading Tourism and Hospitality company based in Camps Bay. 

If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.

We are seeking a Reservations Consultant to join our busy team. The reservations consultant are responsible for all calls, reservations and quotations for all properties within the Village N Life portfolio through the Travel Support Channel platform.

Minimum requirements

• Matric
• Accommodation certificate / Hotel School Diploma is advantageous
• Minimum 2 years experience in a similar position withing the luxury hotel sector
• Familiar with the duties and responsibilities of the reservations department in a hotel

Duties and responsibilities

• Property knowledge of all Village N Life brands and products
• Maintain a high level of customer service 
• Excellent written and verbal communication skills
• Assist in investigating and resolving customer complaints
• Promote and sell VNL products and services using up-selling and suggestive selling techniques
• Quotations to be done accurately
• Confirmations and pro-forma invoices issued on time and according to procedure and payment schedules
• Follow up and hand over of all details of groups to property management and events to the relevant operations manager
• Accurately record and process reservations from all channels on to the OPERA system
• Booking of transfers
• Process amendments to reservations, e.g. extensions, early departures etc. 
• Manage No Show's
• Dealing with special requests
• Liaise with credit and finance departments if credit approval is needed
• Follow up on provisional bookings
• Accept waitlist reservations, record and follow up on PMS
• Complete monthly OTA reconciliations 

Shifts will be determined by the requirements of the Travel Support Centre and will include late shifts to 21H00 and weekends.

Due to the high volumes of applications received, only candidates that meet the minimum requirements will be contacted. 

If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.