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Recruitment / Operations Manager

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6 months ago263 views

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General Details

Location:

Johannesburg CBD, Johannesburg

Advertised By:Agency

Company Name:Isilumko Staffing.

Job Type:Full-Time

Description

Manage a team of recruiters and support staff.

Develop a recruitment strategy.

Develop team strategy and high-performance culture.

Manage day to day operations.

Implement and execute deadline.

Continuous improvement on process and outputs.

Meet and exceed client expectations.

Manage temps.

Client service and managing client accounts.

Oversee and provide input to payroll.

Responsible for quotations.

Responsible for HR and IR.

Must have the ability to lead, motivate and inspire team to achieve targets.

Ability to lead and develop team.

https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDY5MjM3MzA/c291cmNlPWd1bXRyZWU=&jid=1746973&xid=106923730

Id Subtitle 1245704322

Isilumko Staffing.

Selling for 3+ years

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Active Ads310

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Our client is a leading telecommunications company in South Africa, committed to delivering innovative and reliable communication solutions to their customers. They are dedicated to staying at the forefront of technology and providing exceptional services. In support of their continued growth; we are seeking an experienced HR Manager to join their team and contribute to their success. Job Description: Position Overview: We are looking for an experienced HR Manager who will play a crucial role in our organizations success by overseeing all aspects of human resources management. The ideal candidate will have a proven track record in HR leadership, a deep understanding of South African labor laws, and the ability to develop and implement HR strategies that align with business objectives. Key Responsibilities: Talent Acquisition: Lead the recruitment and selection process to attract top talent.Develop and maintain effective sourcing strategies to meet staffing needs.Collaborate with department heads to identify staffing requirements and plan recruitment efforts accordingly. Employee Relations: Foster a positive and inclusive work environment.Manage and resolve employee conflicts and grievances.Ensure compliance with labor laws and company policies. Performance Management: Implement performance management systems to drive employee development and growth.Conduct regular performance reviews and provide constructive feedback.Identify training and development needs and facilitate training programs. HR Policies and Compliance: Develop and update HR policies and procedures in line with South African labor laws.Ensure HR practices comply with all applicable regulations and standards. Compensation and Benefits: Administer compensation and benefits programs.Conduct salary surveys to ensure competitiveness in the market.Manage the annual performance appraisal and salary review process. Employee Engagement and Retention: Develop and implement employee engagement initiatives.Monitor and enhance employee satisfaction and retention efforts.Conduct exit interviews and analyze turnover data to identify areas for improvement. HR Reporting and Analytics: Maintain accurate HR records and generate relevant reports.Utilize data-driven insights to make informed HR decisions. Legal Compliance: Stay up-to-date with South African labor laws and ensure compliance.Manage labor relations and represent the company... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDkwMDcwNTg/c291cmNlPWd1bXRyZWU=&jid=1728924&xid=209007058

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Purpose of Role: The incumbent will be responsible for working with the Head Admin to provide strategic direction and input re. The Claims function of SEB in line with client needs and working closely with the Executives and IT to implement and drive strategic changes. To manage a large team of client services administrators for a portfolio of funds. Lead the team and manage workflow. They will have the responsibility of overseeing and managing all claim related functions relative to various funds. S/he will lead the teams and manage workflows. The duties include providing quality administration to Trustees, members, employers and intermediaries of Participating Employers, Client Services Support team and external service providers. Areas of Responsibilities Responsible for managing all the related claims administration functions.Responsible for initiation and roll-out of strategic initiatives and ensuring the highest service levels to clients.Ensuring adherence to legislation and client expectations.People Management : Training and empowerment of staff, Staff retention and recruitment, Succession planning, Recruit and train personnel and allocate responsibilities and office space.Assess staff performance and provide mentoring and guidance to ensure maximum efficiency.Ensure claims functions operate within budget.Ensure required reporting to internal and external stakeholders.Ensure maintenance of client relationships.Responsible for the management of both strategic and operational projects related to the area – E.g. Planning for backlog / legacy work.Ensure business systems are utilized optimally and effectively.Maintaining inter-divisional communication and relationships.Managing the team to ensure compliance of set timelines and standards as defined in SLA with specific reference but not limited to following business events: Applying the rules, policies, legislation and administration procedures of the relevant Funds in accordance with the company’s standards, policies and relevant service level agreements.Work closely with the CRM to ensure effective, timeous and accurate reporting to the clients.Prepare and present exemplary consolidated reports on all Claim administration matters. REPORTING Ensure teams prepare, analyses and present ad hoc reports as and when requested.Ensure teams prepare, analyses and present an accurate report for Trustees meetings.Have the ability to report at Trustee meetings. QUERY RESOLUTION Ensure teams attend to queries or inquiries by members within the required timelines.Provide assistance to Employ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTA2MDc3MTUzP3NvdXJjZT1ndW10cmVl&jid=1627026&xid=2906077153

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JOB PURPOSE Responsible for the day to day operational management of our Inbound Sales & Service Contact Centre. Managing and coaching multi-skilled Contact Centre teams via the Sales & Service Team Managers, collaborating with key stakeholders across the business to deliver exceptional customer service across key customer touch-points, in line with our client’s sales and service strategy and risk appetite. The role holder will have the responsibility of managing a centre of excellence, delivering industry leading customer service and exceptional colleague engagement. ACCOUNTABILTIES & DELIVERABLES Deliver annual Contact Centre and Customer Experience objectives ensuring it is aligned to our client’s strategy and risk appetiteManage and support the delivery of the Contact Centre’s operational service strategyLead, develop and motivate Team Managers to encourage agents to deliver a best in class service across all stages of the customer journeyProvide strong, visible leadership to help deliver a positive, open culture where high quality colleagues can deliver to their full potentialEffectively manage and develop the performance, talent and future capability of all direct reports and wider teamAccountable for delivering Contact Centre processes in line with Conduct/ Regulatory risk standards and within Operations risk appetiteOperate within the Customer Service Risk and Control framework, effectively monitoring key risks, escalated issues and identifying common trendsDrive fair outcomes for the customer, embedding these principles in all Contact Centre processes and policy. Prompt action taken to mitigate issues identified through outcome testing measuresWork with the Business to deliver new products, changes or initiatives impacting Customer ServiceEnsure the Contact Centre has appropriate levels of multi-skilled resource at all times, coordinating staff recruitment and trainingDesigning and delivering reward and incentive schemes aligned to fair customer outcomesOwnership of first line operational risks and controlsDevelop strong working relationships with key internal and external stakeholders, to achieve business objectives PERSON SPECIFICIATION Proven leader and relationship manager across teams and in a matrix management organisationDetailed understanding and experience of Contact Centre ManagementStrong relationship & stakeholder management skills at a Senior Manager and Executive levelProject management skills in complex multi-functional projectsStrong influencing, negotiating & networking skillsExcellent management and interpersonal skillsAbility to think strategically but translate this into deliverable plans which ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85NjY5MDM1MDM/c291cmNlPWd1bXRyZWU=&jid=1163880&xid=966903503

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