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Employment Relations Manager - International BPO

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General Details

Location:

Higgovale, Cape Town

Advertised By:Agency

Company Name:ABC Worldwide

Job Type:Full-Time

Description

BASIC FUNCTION

Responsible for updating and compiling of people policies
Staying abreast of all legal changes and government updates
Responsible for 3rd Party liaison with employee benefit providers
You will be responsible for an ER forum where all cases, internal and external are discussed with insights to the Sr leadership team regarding the trends
You will support the HR business partners with ER related cases
Independent grievances and harassment cases to be handled by you
You will ensure 100% business compliance with no penalties as your prime deliverable
D&I activities and wellness calendar management
Monthly reports to be shared with the business on all ER related activities

Performance parameters

100% Company compliance with changes to all legislative requirements
Policies and processes updated within the given timeline and ensuring communication to all staff on changes
Achieving a Customer satisfaction score of 80%+ (internal) based on communication, closure of projects in given timelines and achieving full compliance
100% closure ER forums and meetings, ensuring full compliance on administration
Achieve a 100% compliance and attendance related to all external cases
Any other essential function that may occur from time to time as directed by the Supervisor

Role/Responsibility

Plan and execute ER strategy to meet the given level targets
Develop and update HR related policies to ensure business compliance and in line with the HR strategy to support HRBP to communicate policies and updates to all staff members
Monthly and Quarterly forums and documented minutes circulated to relevant parties
Monthly ER related interventions review and reports to relevant parties
Drive D&I activities and initiatives in alignment to the HR strategy
Monthly 3rd Party liaison meetings on project closures and business updates
Manage internal and external relationships to ensure compliance
Drive process improvement as part of the overall HR Strategy
Ensure all administrative duties are performed with 100% compliance and recordkeeping as per agreed by business and government
Compile communication briefs related to D&I activities
Communication from HR to staff (Compile and share)

Competencies & Skills

People management and leadership skills
Ability to communicate at all levels in the business
Negotiating and influencing skills
Capability and knowledge of SA legislation to ensure business compliance
Capability and experience in Labour law regarding employee relations cases
Extensive CCMA experience and knowledge...
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Id Subtitle 1068346731

ABC Worldwide

Selling for 2+ years

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Responsible for the assisting in the management of the Property. Assist in ensuring maximum income of the Property through effective property management. Assists in the development of related budgets, oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Implements departmental and procurements policies and procedures and ensures that all operations are in accordance with established health and safety regulations. Ensures that services purchased are of acceptable quality in compliance with procurement policy. Ensures student queries are attended to. Keeps management well informed of area activities and significant problems. Required: Grade 12 (Matric), additional related Property management training and/or maintenance building background preferred. Minimum of 6 years’ related experience with at least 2 or more years of supervisory experience.Student accommodation experience essential.Strong Proficiency in relevant computer and software packages i.e. MS OfficeExcellent understanding of Property management and student accommodation procedures.Knowledge of budgeting, service contracts, and leasing agreements. Operations management of property and related facilities: Assumes responsibility for the effective operations management of property and related facilities. Building management Maintain various management systems in student accommodation service offeringBuild mutually beneficial relationships with all stakeholders of the residenceManage all areas of residenceManage repairs, revamps and refurbs including reportingConducting inspections, handovers and walkaboutsEnsure OHS site complianceEnsure students adhere to policiesAsset register and assistance with compilationManager meter reading recordsManage assistant residence manager and handymanManage sub-contractorsManage site operationsManage maintenance aspects, BMS and auditsAssist with reactive and planned maintenanceEnsure effective management of riskManage student affairsEnsure document storage facility secure Student management Engage students on needs and evaluationsFormulate and/or advance standard procedures for dealing with a range of regularly occurring types of crises related to the care of students, housing facilities and servicesAssessing incidents of student misconduct to determine appropriate courses of actionAssist with leasing processAssist with application processAssist with intake... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTY5Mzg5ODM3P3NvdXJjZT1ndW10cmVl&jid=1681963&xid=2969389837

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At CallForce, we are dedicated to creating a positive, collaborative, and engaging workplace. We believe that our HR professionals are instrumental in achieving this vision. If youre passionate about HR, eager to make a difference, and excited to be part of a team that values your contributions, we want to hear from you! Our Ideal candidate would have experience with Human Resources functions within the BPO sector, including recruitment, onboarding, training, employee relations, and compliance. Key Responsibilities: Recruitment and Staffing: Collaborate with hiring managers to identify staffing needs and create job descriptions.Source, screen, and interview candidates for senior level positions.Conduct reference checks and background screenings.Manage the end-to-end recruitment process, including offer letters and onboarding. Onboarding and Training: Develop and implement onboarding programs for employees.Ensure that new hires have access to necessary resources and tools for success. Employee Relations: Address employee inquiries, concerns, and conflicts in a timely and professional manner.Promote a positive and inclusive work environment.Conduct exit interviews and analyse data to identify areas for improvement. Performance Management: Implement performance management processes, including setting goals, conducting evaluations, and providing feedback.Recognize and reward exceptional performance.Identify opportunities for coaching and development. Compliance and Policy Enforcement: Ensure compliance with HR policies, labor laws, and regulations.Monitor attendance, leave requests, and timekeeping.Investigate and resolve issues related to employee conduct and performance. Data Management: Maintain accurate and organized employee records.Generate HR reports and analyse data to inform decision-making.Keep up-to-date records of training and certifications. Qualifications: Human Resources, business administration qualification, or a related field.1 year experience in HR functions, preferably in a BPO or similar environment.Knowledge of HR policies, labor laws, and best practices.Ability to handle sensitive information with confidentiality.Proficiency (HR)software.Familiarity with BPO operations and the unique HR challenges in this environment is a plus. Ready to embark on this exciting journey with us? Submit your applications today. We look forward to getting to know you and learning about the unique skills and experiences you can bring to our team. https://www.ditto.jobs/job/gumtree/374371439?source=gumtree

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A great opportunity in the pharmaceutical industry. Join their team as a Management Accountant. Duties include: Support the Finance Manager and Finance team to assume full responsibility for the full management accounting function. The management accountant role will be to undertake daily, monthly, quarterly, administrative tasks to ensure the functionality and coordination of the department’s activities to ensure meeting all deadlines. KEY RESPONSIBILITIES Management reporting: Responsible for back flushing raw components within Syspro for MSAUpdate standard costs in the bill of materials within Syspro for MSAReview standard and actual costs for inaccuracies - MSA and AJNSetup and help manage the Inventory module for cost modificationValidate the cost of goods sold as part of the month-end closureAssisting in month-end close of the General Ledger for - MSA and AJNReview of monthly General Ledger Reconciliation file before final review by the Financial ManagerRun general ledger expense accounts in preparation for year-end auditDeveloping and managing financial systems/policiesAssist in managing queries related to the monthly financial results from internal partiesPreparation and submission of monthly VAT returnsMonthly fixed asset register maintenance of MSA and AJN in SysproOverseeing accounting year end processes to meet year-end deadlines Prepare annual financial statements in accordance with IFRS for year-end Assist the Financial Manager to prepare and review annual budget requirementInput of budget file into reporting tool for the year aheadProviding insightful financial info for the purpose of decision-making for the business Financial analysis Applies principles of accounting to analyse financial information and prepare financial reportsPrepares special financial reports by collecting, analysing and summarising account information and trendsConducts monthly, quarterly, ratio and trend analysisPrepares cash flow forecast modelsReview of Internal COGS for distribution and preparation of GP% analysis, variances investigations and graphs compilation monthlyAssist with and/or lead strategic projects in line with business requirements PRE-REQUISITES Relevant Finance qualification in an Accounting / Finance field; or equivalence of having fulfilled a similar role for at least 2-3 years in a deadline driven environment TECHNICAL COMPETENCIES REQUIRED Advanced computer literacy (Advance... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NTY2MDI4NjM/c291cmNlPWd1bXRyZWU=&jid=1206361&xid=756602863

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