Assistant General Manager

Description:

Operational Management: Assisting the General Manager in overseeing day-to-day operations of the lodge, including guest services, housekeeping, maintenance, and food and beverage.Guest Experience: Ensuring the highest level of guest satisfaction by maintaining impeccable service standards, addressing guest concerns promptly, and fostering a welcoming atmosphere.Staff Management: Supervising and training lodge staff, including front desk personnel, housekeeping staff, chefs, and guides, to ensure they deliver exceptional service and adhere to lodge policies and procedures.Financial Management: Assisting in budgeting and financial planning, monitoring expenses, and maximizing revenue through efficient operations and effective marketing strategies.Inventory and Procurement: Overseeing inventory management, including ordering supplies, maintaining stock levels, and ensuring the quality of products and services.Health and Safety Compliance: Ensuring compliance with health, safety, and hygiene standards to provide a safe environment for guests and staff, including implementing COVID-19 protocols where necessary.Community and Environmental Stewardship: Engaging with local communities and promoting sustainable practices to minimize the lodge's environmental impact and contribute positively to the surrounding area.Marketing and Sales Support: Assisting in marketing efforts to promote the lodge and attract guests, including participating in promotional events, managing online presence, and collaborating with travel agencies and tour operators.Administrative Tasks: Handling administrative duties such as payroll, scheduling, record-keeping, and reporting to the General Manager or lodge owners.Problem Solving: Addressing any issues or challenges that arise, such as guest complaints, staff conflicts, or maintenance issues, with professionalism and efficiency.Continuous Improvement: Identifying opportunities for improvement in service delivery, operational efficiency, and guest...

1. Education : A bachelor's degree in hospitality management, business administration, or a related field is often preferred. However, relevant experience and demonstrated skills may sometimes be considered in place of formal education.
2. Experience : Previous experience in the hospitality industry, particularly in luxury lodges or hotels, is highly desirable. Candidates should ideally have several years of experience in a managerial or supervisory role, demonstrating leadership skills and a strong understanding of lodge operations.
3. Hospitality Skills : Candidates should possess excellent customer service skills, including the ability to anticipate guest needs, resolve issues diplomatically, and maintain a professional demeanor at all times. Strong communication and interpersonal skills are essential for interacting with guests, staff, and management.
4. Leadership Abilities : The Assistant Lodge Manager should be a natural leader capable of motivating and managing a diverse team of staff. Experience in staff training, performance management, and team development is beneficial.
5. Organizational Skills : The role involves overseeing various aspects of lodge operations, so strong organizational skills are essential. Candidates should be able to prioritize tasks, manage multiple projects simultaneously, and ensure that operations run smoothly and efficiently.
6. Financial Acumen : An understanding of financial management principles is important for budgeting, forecasting, and maximizing revenue while controlling costs. Experience with financial analysis, reporting, and budgeting software may be advantageous.
7. Knowledge of Hospitality Software : Familiarity with hospitality management software such as property management systems (PMS), booking engines, and point-of-sale (POS) systems is beneficial. Training in relevant software programs may be provided, but prior experience is advantageous.
8. Flexibility and Adaptability : The hospitality industry can be fast-paced and dynamic, so candidates should be adaptable to changing circumstances, willing to work irregular hours, and able to handle high-pressure situations with grace and composure.
9. Passion for Conservation and Sustainability : Given the setting of Hoedspruit and its proximity to wildlife reserves, a genuine interest in conservation and sustainable tourism practices is often valued by employers.
10. Language Skills : Proficiency in English is typically required for communication with guests and staff. Additional language skills, especially in languages commonly spoken by guests (such as German or French), may be advantageous.
11. Valid Driver's License : Many lodges require employees to have a valid driver's license, as transportation may be necessary for guest activities, staff commutes, or errands.