Description:
Collections Clerk (JB4387)
Braamfontein
Market Related
3 Month Fixed Term contract
Education and Experience Requirements:
Matric or equivalent.
one - two years of experience in a finance environment or call center.
Six months’ exposure to Excalibur collections system is preferred.
Job Purpose:
To effectively collect outstanding payments from clients through negotiation and persuasion, ensuring adherence to legislative requirements and maintaining high levels of customer service.
Key Responsibilities:
Arrears Collection
Advise and influence clients on payment options for debt recovery.
Communicate terms of sale or credit contract conditions appropriately.
Conduct follow-ups on promises to pay (PTP).
Achieve collection targets and reduce account arrears.
Problem and Query Resolution
Input customer data accurately and efficiently.
Resolve disputes and manage client queries promptly.
Complete necessary administrative tasks for the efficient operation of the call center.
Legislative Adherence
Follow company policies and procedures to ensure compliance with relevant laws and regulations.
Professional Customer Service
Handle each call promptly and professionally, updating records as necessary.
Manage resistant customers by remaining polite, tactful, honest, and firm.