Description:
§ Minimum of 2-year WFM experience in a call center inbound voice process.
Requirements:
- Workforce Management: 1 to 2 years
§ Efficiently manage intra-day staffing and service level.
§ Provide timely, accurate reports on intra-day performance.
§ Monitor and drive schedule adherence.
Communicate effectively with internal and external customers
09 May 2024;
from:
careers24.com