Description:
Customer Communication: Communicate with wholesale customers regarding order status, product availability, and delivery schedules, providing exceptional customer service at all times.
· Orders: Go through outstanding PRO’s and follow up with customers. Process wholesale orders accurately and efficiently on a daily basis, ensuring timely fulfillment and customer satisfaction.
· Invoicing and Documentation: Generate and batch invoices accurately, ensuring compliance with company policies and procedures.
· Warehouse Coordination: Liaise with warehouse teams regarding any outstanding picks.
· Inventory Management: Assist in maintaining accurate inventory records, conducting stock counts, and reconciling Purchase Orders with goods received notes (GRNs).
· Sales Support to sales team and agents: Provide general sales support to the sales team, including preparing quotations, processing sales orders
· Sales Support to Customers; Ensuring customers are always advised of new stock ranges and promotions.
· Data Entry and Reporting: Enter and maintain accurate data in the ERP system, generate reports as required, and assist in analyzing sales and inventory data to identify trends and opportunities.
· Administrative Tasks: Perform various administrative tasks as needed, including filing, scanning, and organizing documents, to ensure the smooth operation of the wholesale department.
· Ad Hoc Duties: Assist with ad hoc projects and tasks as assigned by management, contributing to the overall success of the wholesale department and the company.
Requirements:
Matriculation certificate
· 2-3 years of experience in internal sales or wholesale administration
· Previous experience in the wholesale/distribution industry preferred
· Strong communication and administration skills
· Proficiency in Microsoft Excel and ERP systems (K8/SAP/Syspro/Pastel)
· Excellent organizational and multitasking abilities
· Attention to detail and accuracy
· Ability to work independently and as part of a team
· Must be fluent in both English & Afrikaans in reading, writing and speaking