IT technician - East London

Description:

Main Support - desktop support, dealing with day to day tickets and callouts, collecting and delivering stock and service in town, track assets and log required information, escalate issues for resolution

Responsibilities:

• Complete assigned tasks and keep ticket system updated with progress.
• Provide support in person, via phone & remote connection.
• Travel to local sites, using pool vehicle, to provide on-site support.
• Hardware - install, setup, configure & troubleshoot faults.
• Software - install, setup, configure. Troubleshoot faults with provider.
• Networking – install, repair, configure & troubleshoot.
• Escalate priority, unresolved or repeated tickets.
• User training & assistance with boardroom connections.
• Product research and purchasing.
• Stock control - capture, allocate, collect and stock take.
• Various admin duties incl: Capturing, reporting, document & record management.
• Must be able to work flexi hours when required.

Requirements:

• Complete assigned tasks and keep ticket system updated with progress.
• Provide support in person, via phone & remote connection.
• Travel to local sites, using pool vehicle, to provide on-site support.
• Hardware - install, setup, configure & troubleshoot faults.
• Software - install, setup, configure. Troubleshoot faults with provider.
• Networking – install, repair, configure & troubleshoot.
• Escalate priority, unresolved or repeated tickets.
• User training & assistance with boardroom connections.
• Product research and purchasing.
• Stock control - capture, allocate, collect and stock take.
• Various admin duties incl: Capturing, reporting, document & record management.
• Must be able to work flexi hours when required.

• A+: 3 to 4 years
• N+: 3 to 4 years
• It Technician: 3 to 4 years
• Desktop Support And Maintenance: 3 to 4 years
• Troubleshooting Maintenance: 3 to 4 years
• Troubleshooting Hardware: 3 to 4 years

Necessary skills:

Necessary skills:

1. A+ & N+ or equivalent
2. Must have a valid drivers licence
3. Must be punctual and reliable.
4. Must be neat and presentable.
5. Able to manage a varied workload and meet deadlines.
6. Good interpersonal skills
7. Experience advantageous
   

Key Performance Area

1. Completing tickets within reasonable time.
2. Accuracy of fully completed installations
3. Ensuring tickets are resolved fully and don’t need to be reopened.