Description:
Support Engineer - GautengWell established Technology Company with range of value offerings is looking to add and experienced Support Engineer to their team in Gauteng The purpose of the role is to be responsible for managing pre- and post-sales support of broadcast products and solutions.Responsibilities:
- Provide on-site installation of equipment and provide basic training to customers.
- Perform troubleshooting and solutions to customers
- Produce simulations of customer-reported problems and test various alternatives and solutions
- Engage effectively with other departments to resolve on-site customer issues.
- Technical Product Support
- Resolve customer product/system issues
- Installation & support of Imagine solutions: Automation/Video Servers, Channel in the box, MAM, Graphics, Gateways solutions
- Setup with traditional SDI and new solutions 2110, 2022/6, TS, HDR, JpegXS, docker, hybrid system
- Engage with R&D for continuous improvement
- Support on large projects during implementation & continuing support during live migration.
- Supporting Sales for any potential future opportunities.
- Deliver on site and remote services.
- Relevant Electronic Engineering degree.
- Experience in Customer Support
- Experience with Broadcast & Playout Technologies
- Very good communication Skills (Written and spoken English)
- Solid knowledge with hands-on experience of Automation/Playout/Graphics/MAM/Newsroom/Infrastructure workflow, Imagine Automation / Playout / Graphics/MAM/Newsroom/Infrastructure products
Requirements:
- Provide on-site installation of equipment and provide basic training to customers.
- Perform troubleshooting and solutions to customers
- Produce simulations of customer-reported problems and test various alternatives and solutions
- Engage effectively with other departments to resolve on-site customer issues.
- Technical Product Support
- Resolve customer product/system issues
- Installation & support of Imagine solutions: Automation/Video Servers, Channel in the box, MAM, Graphics, Gateways solutions
- Setup with traditional SDI and new solutions 2110, 2022/6, TS, HDR, JpegXS, docker, hybrid system
- Engage with R&D for continuous improvement
- Support on large projects during implementation & continuing support during live migration.
- Supporting Sales for any potential future opportunities.
- Deliver on site and remote services.
- Relevant Electronic Engineering degree.
- Experience in Customer Support
- Experience with Broadcast & Playout Technologies
- Very good communication Skills (Written and spoken English)
- Solid knowledge with hands-on experience of Automation/Playout/Graphics/MAM/Newsroom/Infrastructure workflow, Imagine Automation / Playout / Graphics/MAM/Newsroom/Infrastructure products
08 May 2024;
from:
careers24.com