Description:
A well-established insurance company is seeking contact centre agents to complete a 12-month contact centre internship.
About KGA Life:
We are an unconventional funeral insurance company with a unique approach to how we do things. We pride ourselves on creating superior client value through our innovative, energetic and creative team of people.
What will you do here?
We are seeking a methodical and client focussed intern to gain experience as a Client Services Consultant. In this role you will sell funeral policies to prospective clients, assist clients with claims, policy amendments and queries. You will accept ownership for effectively managing all client requests, and complaints, as well as ensure that client satisfaction is core to all decision making. You will thus be the liaison between the company and our existing and potential clients. The duration of the internship is 12 months and the position will be based at our company’s head office located in Stellenbosch.
You are perfect for the role if:
You enjoy working autonomously in a dynamic and changing environment, and have an aptitude and passion for client service.
You are a confident, tech savvy, and relatable person.
If you have worked in a client facing role and have sales experience.
Key responsibilities of the role:
- Record and process policy applications, policy amendments, and related tasks on the relevant CRM system.
- Service clients by answering questions, providing information, and resolving service-related problems and queries.
- Build and maintain client relationships through ongoing interactions and support and by going the extra mile.
- Communicate, negotiate, and offer alternative solutions to clients to ensure client retention.
- Resolve product or service-related client queries by fully understanding the root cause of the client’s query or complaint.
- Act as the one-stop-shop for client queries of any nature.
- Action all client requests in an efficient, professional, and timeous manner.
- Provide up to date product and services information to clients.
- Promote, upskill, and assist clients with the features and usage of the self-service platforms available.
- Market and sell our product and services to new clients.
Requirements:
A well-established insurance company is seeking contact centre agents to complete a 12-month contact centre internship.
About KGA Life:
We are an unconventional funeral insurance company with a unique approach to how we do things. We pride ourselves on creating superior client value through our innovative, energetic and creative team of people.
What will you do here?
We are seeking a methodical and client focussed intern to gain experience as a Client Services Consultant. In this role you will sell funeral policies to prospective clients, assist clients with claims, policy amendments and queries. You will accept ownership for effectively managing all client requests, and complaints, as well as ensure that client satisfaction is core to all decision making. You will thus be the liaison between the company and our existing and potential clients. The duration of the internship is 12 months and the position will be based at our company’s head office located in Stellenbosch.
You are perfect for the role if:
You enjoy working autonomously in a dynamic and changing environment, and have an aptitude and passion for client service.
You are a confident, tech savvy, and relatable person.
If you have worked in a client facing role and have sales experience.
Key responsibilities of the role:
- Record and process policy applications, policy amendments, and related tasks on the relevant CRM system.
- Service clients by answering questions, providing information, and resolving service-related problems and queries.
- Build and maintain client relationships through ongoing interactions and support and by going the extra mile.
- Communicate, negotiate, and offer alternative solutions to clients to ensure client retention.
- Resolve product or service-related client queries by fully understanding the root cause of the client’s query or complaint.
- Act as the one-stop-shop for client queries of any nature.
- Action all client requests in an efficient, professional, and timeous manner.
- Provide up to date product and services information to clients.
- Promote, upskill, and assist clients with the features and usage of the self-service platforms available.
- Market and sell our product and services to new clients.
- Record and process policy applications, policy amendments, and related tasks on the relevant CRM system.
- Service clients by answering questions, providing information, and resolving service-related problems and queries.
- Build and maintain client relationships through ongoing interactions and support and by going the extra mile.
- Communicate, negotiate, and offer alternative solutions to clients to ensure client retention.
- Resolve product or service-related client queries by fully understanding the root cause of the client’s query or complaint.
- Act as the one-stop-shop for client queries of any nature.
- Action all client requests in an efficient, professional, and timeous manner.
- Provide up to date product and services information to clients.
- Promote, upskill, and assist clients with the features and usage of the self-service platforms available.
- Market and sell our product and services to new clients.
Essential behavioural and critical competencies:
- Excellent written and spoken communication skills.
- Client orientated.
- Ability to build and maintain client relationships.
- Empathetic.
- Attention to detail and quality adherence.
- Organised and methodical.
- Ability to be flexible.
- Be willing to work overtime if required.
- Maintain an excellent attendance record.
Qualifications and experience required:
- Grade 12 with a relevant degree or three-year National Diploma.
- Be 100% computer literate (Word, Excel, Outlook).
- 1-year experience in a sales/ marketing/ client facing related role.
- Knowledge of basic accounting principles.
Organisational alignment:
- The role reports to the Head of Client Services Centre.
- The position is based at our head office in Stellenbosch.
- Excellent written and spoken communication skills.
- Client orientated.
- Ability to build and maintain client relationships.
- Empathetic.
- Attention to detail and quality adherence.
- Organised and methodical.
- Ability to be flexible.
- Be willing to work overtime if required.
- Maintain an excellent attendance record.
- Grade 12 with a relevant degree or three-year National Diploma.
- Be 100% computer literate (Word, Excel, Outlook).
- 1-year experience in a sales/ marketing/ client facing related role.
- Knowledge of basic accounting principles.
- The role reports to the Head of Client Services Centre.
- The position is based at our head office in Stellenbosch.
Essential behavioural and critical competencies:
- Excellent written and spoken communication skills.
- Client orientated.
- Ability to build and maintain client relationships.
- Empathetic.
- Attention to detail and quality adherence.
- Organised and methodical.
- Ability to be flexible.
- Be willing to work overtime if required.
- Maintain an excellent attendance record.
Qualifications and experience required:
- Grade 12 with a relevant degree or three-year National Diploma.
- Be 100% computer literate (Word, Excel, Outlook).
- 1-year experience in a sales/ marketing/ client facing related role.
- Knowledge of basic accounting principles.
Organisational alignment:
- The role reports to the Head of Client Services Centre.
- The position is based at our head office in Stellenbosch.