Description:
THE COMPANY:
A multi-national organization who excels at providing outsourced customer contact services including concern resolution, technical support, sales and marketing support, and business process management.
RESPONSABILITIES:
- Acquisition of the specific and required information for performing the job that the Employer provides him/her with.
- Receiving requests on the phone, by chat, by e-mail or requests sent online.
- Providing level 1 technical support to solve the requests sent from the customers.
- Assesses the complexity of the requests, of the impact and priorities and offers solutions for their resolution.
- Follows the progress of all aspects: appropriate documentation and processing of the ticketing operation.
- Appropriate management and timely information on the results of the issues arisen depending on priority, impact, and SLA, offers level 1 technical support efficiently.
- Observes the working procedures and depending on the complexity of the request, forwards or guides the customer to its helpdesk or to the level 2 technical support agents.
- Assimilates and applies knowledge regarding the quality standards of the project.
REQUIREMENTS:
- Speak, read and write Deutsche/German fluently
- Good interpersonal skills
- Computer literate
INDUSTRY:
- IT
LOCATION:
- Woodmead, Sandton
WORKING HOURS:
- Monday -Friday 40 hours per week, no weekend work, strictly office bound
SALARY:
- R 20 000 – R23 000 Gross
BENEFITS:
- Medical aid
- Retirement Annuity
To apply kindly send your updated CV and copy of SA ID book to sonia@jai.co.za
Requirements:
THE COMPANY:
A multi-national organization who excels at providing outsourced customer contact services including concern resolution, technical support, sales and marketing support, and business process management.
RESPONSABILITIES:
- Acquisition of the specific and required information for performing the job that the Employer provides him/her with.
- Receiving requests on the phone, by chat, by e-mail or requests sent online.
- Providing level 1 technical support to solve the requests sent from the customers.
- Assesses the complexity of the requests, of the impact and priorities and offers solutions for their resolution.
- Follows the progress of all aspects: appropriate documentation and processing of the ticketing operation.
- Appropriate management and timely information on the results of the issues arisen depending on priority, impact, and SLA, offers level 1 technical support efficiently.
- Observes the working procedures and depending on the complexity of the request, forwards or guides the customer to its helpdesk or to the level 2 technical support agents.
- Assimilates and applies knowledge regarding the quality standards of the project.
REQUIREMENTS:
- Speak, read and write Deutsche/German fluently
- Good interpersonal skills
- Computer literate
INDUSTRY:
- IT
LOCATION:
- Woodmead, Sandton
WORKING HOURS:
- Monday -Friday 40 hours per week, no weekend work, strictly office bound
SALARY:
- R 20 000 – R23 000 Gross
BENEFITS:
- Medical aid
- Retirement Annuity
To apply kindly send your updated CV and copy of SA ID book to sonia@jai.co.za
- Acquisition of the specific and required information for performing the job that the Employer provides him/her with.
- Receiving requests on the phone, by chat, by e-mail or requests sent online.
- Providing level 1 technical support to solve the requests sent from the customers.
- Assesses the complexity of the requests, of the impact and priorities and offers solutions for their resolution.
- Follows the progress of all aspects: appropriate documentation and processing of the ticketing operation.
- Appropriate management and timely information on the results of the issues arisen depending on priority, impact, and SLA, offers level 1 technical support efficiently.
- Observes the working procedures and depending on the complexity of the request, forwards or guides the customer to its helpdesk or to the level 2 technical support agents.
- Assimilates and applies knowledge regarding the quality standards of the project.
- Speak, read and write Deutsche/German fluently
- Good interpersonal skills
- Computer literate
- IT
- Woodmead, Sandton
- Monday -Friday 40 hours per week, no weekend work, strictly office bound
- R 20 000 – R23 000 Gross
- Medical aid
- Retirement Annuity
06 May 2024;
from:
careers24.com