Technical Project Administrator

Description:

The Technical Administrator / Coordinator is at the heart of our technical operations and will be responsible for ensuring the smooth execution of our technical jobs and projects.

Key Responsibilites

• Engage with both existing and prospective clients through professional and effective telephone and email communication, providing them with necessary assistance and information.
• Accurately capture all relevant information on the technician's job card and efficiently schedule technicians for assignments within the company's Technical Department.
• Ensure that all required stock and materials are appropriately arranged and available before scheduling technicians for technical tasks, facilitating smooth and uninterrupted workflow.
• Conduct timely follow-ups with clients after installations have been completed by technicians, ensuring their satisfaction, and addressing any concerns or additional requirements they may have.
• Generate quotes in a precise and professional manner, reflecting accurate pricing and relevant details in accordance with client specifications.
• Load new contracts onto the system, ensuring that all necessary information is accurately entered and updated as per the established procedures.
• Address ad-hoc technical queries from clients promptly, providing them with appropriate guidance and support to resolve their concerns.

Requirements:

• Engage with both existing and prospective clients through professional and effective telephone and email communication, providing them with necessary assistance and information.
• Accurately capture all relevant information on the technician's job card and efficiently schedule technicians for assignments within the company's Technical Department.
• Ensure that all required stock and materials are appropriately arranged and available before scheduling technicians for technical tasks, facilitating smooth and uninterrupted workflow.
• Conduct timely follow-ups with clients after installations have been completed by technicians, ensuring their satisfaction, and addressing any concerns or additional requirements they may have.
• Generate quotes in a precise and professional manner, reflecting accurate pricing and relevant details in accordance with client specifications.
• Load new contracts onto the system, ensuring that all necessary information is accurately entered and updated as per the established procedures.
• Address ad-hoc technical queries from clients promptly, providing them with appropriate guidance and support to resolve their concerns.

• Matric / Grade 12 / National Senior Certificate.
• Approximately 5 years’ in a similar role.
• Relevant course and / or diploma will be an advantage.
• Fully computer literate with high competence in the MS Office Suite.
• Exceptional verbal and written communication abilities.

• Matric / Grade 12 / National Senior Certificate.
• Approximately 5 years’ in a similar role.
• Relevant course and / or diploma will be an advantage.
• Fully computer literate with high competence in the MS Office Suite.
• Exceptional verbal and written communication abilities.