Description:
Exciting opportunity to work with a leading manufacturer and distributor of building products in the outdoor living segment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Maintaining relationships with customers through regular communication and follow- up.
• Follow-up with contacts to advance them through sales process.
• Prospect for new customers.
• Researching for potential new customers.
• Develop an in-depth understanding of the company’s products (technical and application).
• Meet or exceed required activity & performance standards.
• Logging all activity in the CRM system accurately and timeously.
• Actively makes APPOINTMENTS and solicits customer engagements.
• Proactively meets and engages with contractors, dealers and end users.
• Responds to telephone and e-mail inquiries from customers. Typically provides support to customers with various requirements.
• Utilizes specialized knowledge and experience to assist customers with issues such as product selection, pricing, availability, and refunds/exchanges.
• Generates sales quotations requiring a working knowledge of company products, procedures, systems and practices.
• Actively engages in selling company products and services.
• Provides material take offs, estimates and pricing for various requirements and building projects (e. g., decks, balustrades, pergolas, cladding and structures).
• Enters orders into company system.
• Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner.
• Answer’s customer questions regarding topics such as products, pricing, availability, delivery, backorders, specifications, returns, credits, and order placements.
• Monitors scheduled delivery dates to ensure timely delivery and expedite, as needed.
• Investigates customer complaints or concerns.
• Resolves issues within company guidelines. As needed, escalates larger concerns to internal sales regional/territory manager for resolution.
• Attends induction and training as required in JNB.
• Intimate understanding of the market, customers, and the competition would be advantageous.
• Respond in a timely manner to all leads. Properly qualify and convert into viable opportunities.
• Meet or exceed sales budget goals and performance KPI’s monthly.
• Attend sales and technical training meetings, as required in JNB.
• Stay abreast of all technical data pertaining to industry products, material, and equipment.
• Perform all other duties as assigned.
• Attend trade shows, meetings, seminars, and conferences as required.
• Drive all products and brands through decking and thatching contractors, general contractors, building Contractors, homeowners, specifiers, designers, property managers, multi-family builders & renovators.
• Foster an environment of open communication.
• Maintain a high work ethic and can-do attitude, make a difference.
• Coordinate projects anticipate customer needs, planning, ordering, and issue resolution.
Requirements:
- Sales Rep: 1 to 2 years
To perform the job successfully, an individual should demonstrate the following competencies:
We are looking for an independent self-starter who can work remotely and deliver results against measured KPI’s. The person must be confident, and sales focused, putting customer service first.
•Achievement Focus:
•Business acumen
•Adaptability:
•Good Communicator:
•Continuous Learning:
•Customer Focus:
•Problem Solving ability:
•Sales Skills:
•Technical Expertise:
•Organizational Support:
•Attendance and Punctuality:
•Professionalism and Personal Appearance:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
•A relevant Diploma or Degree would be advantageous.
• Minimum 1-2 years of relevant experience in sales preferably in the construction or building industry.
• Proven track record in achieving sales quotas.
• Excellent verbal communication skills.
• CRM experience preferred.
• Proficient with Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
• Bilingual would be advantageous.
Valid South African driver license and own vehicle essential, as travel in the province and beyond is required .