Description:
As a Tier 3 Desktop Support Engineer, you will play a critical role in providing technical assistance and support to end-users, ensuring the smooth operation of desktop systems and applications. If you have a strong background in desktop support, excellent troubleshooting skills, and enjoy working in a dynamic IT environment, we encourage you to apply.
· Direct User communication verbally and written for assistance in Software distribution, 1st, 2nd, 3rd line Desktop Support.
· Ensure IT Policies and Procedures are up to date and followed.
· Lease and Manage 3rd Party Service Providers
· Manage IT Projects for New Deployments are IT Infrastructure Changes
· To manage the country South African IT
· Manage and maintain IT Helpdesk System for tracking and reporting.
· IT Costs are managed correctly and reported accurately.
· Ensure all Hardware Licensing is up to date and monitored.
· Create and Maintain an IT Assets Register
· Deliver the in country PCI Audit Annually
· 1st line team member management
· Manage VM Server Platforms
· Ensure service remains in line with PCI requirements.
· VMware
· Networking / switching administration (Aruba / watchguard)
· Administering resources residing within Azure
· Overseeing local backups are completed (Azure MABs)
· Meraki Wi-Fi administration
· Make known suggestions / recommendations for improving service.
· Building strong relationships with customers.
· The ability to take ownership of customer problems.
· A proactive approach to customer problems and an understanding of customer perception.
· Remote Incident Resolution
· Software Deployment
· Ability to multi task and meet specific goals set by supervisors and management
Minimum Requirements:
· International MCSE qualified or international equivalent
· At least 8 years’ experience in technical IT (Server Administration),
· Network management, project management, MS Exchange (incl Office 365)
· Certificate in Cyber IT
· Deployment network security control qualification
· A qualification in network environment/anti-virus / threats, etc
· ITIL Foundation
· Azure
To elevate your career to the next level, please email me at lemrique@protonmail.com, Att: Lem 081 478 7032