Description:
Software Development Lifecycles:Apply a deep understanding of software development lifecycles to analyze, design, and optimize business processes.Business Concepts:Analyze and comprehend call center workflows and collection workflows.Demonstrate expertise in process engineering and workflow design.Develop comprehensive user stories and use case designs to capture business requirements.Technology Concepts:Possess a strong understanding of object-oriented programming languages, including C#, Delphi, and NodeJs.Proficient in working with MS SQL for data analysis and database management.Collaboration:Collaborate with stakeholders, including business users and IT teams, to gather and understand requirements.Bridge the gap between business needs and technology solutions.Documentation:Create detailed documentation for business processes, user stories, and use cases.Ensure clear and concise communication of requirements to development teams.Soft Skills:Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to work collaboratively in a team environment. Education:Bachelor's degree in a related field (preferred).Qualifications:Minimum of 5 years of experience as a Business Systems Analyst.Strong understanding of call center workflows, collection workflows, process engineering, workflow design, user stories, and use case design.Technical Skills:Proficiency in object-oriented programming languages such as C#, Delphi, and NodeJs.Experience working with MS SQL for data analysis and database management.
30 Mar 2024;
from:
gumtree.co.za