Description:
We are seeking a skilled UEM Technical Specialist to join our client's team for a flexible resources assignment. The successful candidate will play a crucial role in daily monitoring and resolution of IT Service Management (ITSM) VIP and end-user support requests, as well as continuously working on improving operational stability. Key Responsibilities:- Daily monitoring and resolution of IT Service Management (ITSM) VIP and end-user support requests.
- Verification, planning, and actioning of maintenance tasks together with other infrastructure teams.
- Continuously work on improving operational stability.
- Work on automation of platform operations, troubleshooting, and maintenance topics.
- Interact with an international product team, external providers, vendors, and customers.
- Experience with ITIL processes (Incident, Change, and Problem management).
- Experience with VIP and End-user support.
- Experience with technical documentation, standard operating procedures, and user support guides.
- Experience with Active Directory/Azure Active Directory.
- Exposure to device management (SCCM, Workspace One, Microsoft Intune, etc.).
- Exposure to troubleshooting infrastructure, network, and integration issues.
- Basic knowledge of the German language.
- Experience in operation of Linux Servers and/or Windows Servers.
- Experience in Windows Client OS, GPO, and patch management.
- Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services, Google Cloud Services).
- Experience with Scripting (Powershell, Bash, etc.).
- Experience with monitoring solutions (SCOM, Dynatrace, Site24/7, etc.).
- Experience with SQL databases (MS, Oracle, etc.).
- Experience with Jira and Confluence.
- Strong soft skills, including excellent communication and analytical abilities.
- A university degree/diploma in a relevant field of study (e.g., computer science, engineering, sciences) or a comparable qualification OR 3 years of IT experience.
- Cutting-edge global IT system landscape and processes.
- Flexible working hours in a 12-month period.
- High Work-Life balance with remote/on-site work location flexibility.
- Highly motivating, energetic, and fast-paced working environment.
- Modern, state-of-the-art offices.
- Dynamic team collaboration.
- Application of the Agile Working Model Methodology.
Only shortlisted candidates will be contacted.
Requirements:
- Daily monitoring and resolution of IT Service Management (ITSM) VIP and end-user support requests.
- Verification, planning, and actioning of maintenance tasks together with other infrastructure teams.
- Continuously work on improving operational stability.
- Work on automation of platform operations, troubleshooting, and maintenance topics.
- Interact with an international product team, external providers, vendors, and customers.
- Experience with ITIL processes (Incident, Change, and Problem management).
- Experience with VIP and End-user support.
- Experience with technical documentation, standard operating procedures, and user support guides.
- Experience with Active Directory/Azure Active Directory.
- Exposure to device management (SCCM, Workspace One, Microsoft Intune, etc.).
- Exposure to troubleshooting infrastructure, network, and integration issues.
- Basic knowledge of the German language.
- Experience in operation of Linux Servers and/or Windows Servers.
- Experience in Windows Client OS, GPO, and patch management.
- Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services, Google Cloud Services).
- Experience with Scripting (Powershell, Bash, etc.).
- Experience with monitoring solutions (SCOM, Dynatrace, Site24/7, etc.).
- Experience with SQL databases (MS, Oracle, etc.).
- Experience with Jira and Confluence.
- Strong soft skills, including excellent communication and analytical abilities.
- A university degree/diploma in a relevant field of study (e.g., computer science, engineering, sciences) or a comparable qualification OR 3 years of IT experience.
- Cutting-edge global IT system landscape and processes.
- Flexible working hours in a 12-month period.
- High Work-Life balance with remote/on-site work location flexibility.
- Highly motivating, energetic, and fast-paced working environment.
- Modern, state-of-the-art offices.
- Dynamic team collaboration.
- Application of the Agile Working Model Methodology.
29 Apr 2024;
from:
careers24.com