Description:
Datacentrix is seeking an IT Support Engineer to join our dynamic team based in Durban. The successful candidate will be responsible for providing Desktop hardware and software support to end-users.Critical Requirements - Skills, Experience & Qualifications:
- Matric or Grade 12 Essential
- Diploma in Information Technology /A+/N+
- Must be able to work flexible hours as may be required.
- Must be able to work independently.
- Must be able to cope under pressure.
- Must be punctual, disciplined and dedicated to effectively execute job requirements.
- Own reliable transport and driver’s license
- Develops and maintains a professional working relationship with the clients and client end-users in support.
- Updates all ITSM calls timeously with a complete audit trail of actions and events, follows up on escalated calls to ensure completion and feedback.
- Maintains service and quality levels according to of the company’ business standards, processes, and procedures.
- Resolves all calls logged by end users, relating to desktop issues and ensures compliance to SLA.
- Ability to analyze and solve common and complex computer problems through reasoning, troubleshooting and innovative thinking by following a process of elimination.
- Ability to communicate oral or written feedback and technical information to all levels of end-users.
Requirements:
- Matric or Grade 12 Essential
- Diploma in Information Technology /A+/N+
- Must be able to work flexible hours as may be required.
- Must be able to work independently.
- Must be able to cope under pressure.
- Must be punctual, disciplined and dedicated to effectively execute job requirements.
- Own reliable transport and driver’s license
- Develops and maintains a professional working relationship with the clients and client end-users in support.
- Updates all ITSM calls timeously with a complete audit trail of actions and events, follows up on escalated calls to ensure completion and feedback.
- Maintains service and quality levels according to of the company’ business standards, processes, and procedures.
- Resolves all calls logged by end users, relating to desktop issues and ensures compliance to SLA.
- Ability to analyze and solve common and complex computer problems through reasoning, troubleshooting and innovative thinking by following a process of elimination.
- Ability to communicate oral or written feedback and technical information to all levels of end-users.
29 Apr 2024;
from:
careers24.com