Description:
DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business. ENVIRONMENT: A dynamic FinTech company seeks a dedicated & presentable IT Operations Technician to deliver exceptional service to its customers. Your core role will be the day-to-day running of IT systems and networks including preparing back-up systems, supporting client software & hardware solutions and performing regular checks to ensure the smooth functioning of systems. The ideal candidate must preferably have a completed A+/N+ Course and a completed N3/N4 Course in Electrical/Electronics, 2-3 years related work experience including managing and maintaining, fault finding & troubleshooting LAMP stack configurations, including terminal knowledge, installing POS terminals, support & troubleshoot installed hardware and software & able to test, repair and service technical equipment with a basic understanding of CCTV and Access Control hardware and software components. You must have a valid Code 8 drivers’ licence with your own reliable transport. DUTIES: * Provide service and customer support during any and all client interactions, be they by phone, remotely, during field visits or dispatches. * Manage all on site installation, repair, maintenance and test tasks. * Diagnose errors or technical problems and determine proper solutions. * Debug client issues within any one of the software systems. * Tie workflow to schedule. * Produce timely and detailed service reports. * Document processes. * Operate vehicle in a safe manner and use field automation systems. * Follow all company filed procedures and protocols. * Cooperate with Technical Team and share information across the organisation. * Comprehend customer requirements and make appropriate recommendations and/or briefings. * Build positive relationships with customers. * Administer, monitor and support internal/external networks, servers, email, database and security systems. * Configure and set up new server systems. * Schedule and perform system maintenance tasks, such as loading user applications, programs and data. * Analyse systems and make recommendations to improve performance. * Identify problems, agree remedial action and undertake emergency maintenance if required. * Perform server backup and recovery operations and restart systems following outages. * Act as a liaison between users, outside suppliers, and other Technical Teams. REQUIREMENTS: *Experience/Skills –* * 2-3 Years proven relevant work experience. * Managing and maintaining LAMP stack configurations, including terminal knowledge. * Fault finding and troubleshooting of LAMP stack configurations, through an understanding of the logs, etc. * Automated application deployment solutions. * Installation of POS terminals (including OS and applications). * Structured investigation skills, combined with patience and the tenacity to find the issue or
16 Jun 2022;
from:
gumtree.co.za