Description:
REQUIREMENTS/ QUALIFICATIONS:Drivers license
Minimum 3 years Field Service experience
Minimum N+ certification or equivalent and hands on experience
Excellent communication and reporting skills
Good technical and troubleshooting skills
CCNA | Microsoft 365 | Fortigate NSE qualification or equivalent (Advantageous)
DUTIES AND RESPONSIBILITIES:
Manage the daily operations of the IT Service Desk and/or client deployed to.
Provide onsite support troubleshooting hardware and software issues
Provide 1st and 2nd level desktop, networking, and application support
Ensure that all allocated SLA requirements are escalated timeously and adhered to.
Examine and ensure that all infrastructures remain functional with minimal downtime
Identify potential risk areas and raised to the Field Service Manager
Ensure all allocated project work tasks delegated meet allocated deadlines
Be able to provide additional after-hours remote support from time to time
Identify and provide proactive client management strategies
Identify potential risk areas and ensure that these are flagged to the Field Service Manager
Liaising with 3rd parties, suppliers, and vendors
Ensure quality control is in place for all work that is generated by the IT department
Create and manage processes to optimize performance within the IT department
Deliver national client support services as required
Identify cost saving opportunities and initiatives for the Company and its clients
Identify growth capability and project opportunities (Presales)
Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful.
15 Jun 2022;
from:
gumtree.co.za