Technical Support Advisor

Description:

• Technical support to branches, Dealers and clients.
• May be required to travel from time to time within the borders of RSA and cross border at short notice.
• Develop and maintain good relations with branches, dealership and clients.
• Attending technical meetings.
• Conduct technical analysis of failures and to provide necessary technical reports with relevant recommendations and solutions to reduce failures.
• Ensure compliance with internal and external audits.
• Maintain and monitor maintenance operating processes and procedures within the dealer network.
• Conduct internal audits and provide assistance and solutions areas lacking.
• Liaise with the National Technical manager and National Aftersales Manager regarding all relevant technical issues.
• Visit customers where required / necessary.
• Developing and implementing action plans to technical issues.
• You may be required to perform other duties that may be required by Management.
• Ensure that all tasks performed comply with minimum standards required.
• Assist with Technical / Driver training.
• Constructively support your manager, ensuring that the internal department relationships are properly maintained.
• Personally manage work efficiently.
• High quality of work ethic at all times.
• Effective internal and external relationship building via good communication.
• Participate in all relevant training programmes.
• Improving and developing the knowledge and skills of others
• Ensure that all Health and Safety rules are adhered to all times.
• Proper adherence to company policies, procedures and company assets.
• Good housekeeping and filing.
• Be appropriately dressed at all times and to wear PPE when necessary.

• Qualified Diesel Trade Certificate.
• Code C (14) License.
• Min 5 years’ experience in a similar role in the commercial Industry.
• Recon experience preferable.
• Experience with Electrical (CAN Bus systems).
• Master Tech & Engineering Qualification will be advantageous.

• Team Player.
• Report & Presentation skills.
• Confident and proactive approach – Anticipates
• issues and requirements.

Requirements:

• Technical support to branches, Dealers and clients.
• May be required to travel from time to time within the borders of RSA and cross border at short notice.
• Develop and maintain good relations with branches, dealership and clients.
• Attending technical meetings.
• Conduct technical analysis of failures and to provide necessary technical reports with relevant recommendations and solutions to reduce failures.
• Ensure compliance with internal and external audits.
• Maintain and monitor maintenance operating processes and procedures within the dealer network.
• Conduct internal audits and provide assistance and solutions areas lacking.
• Liaise with the National Technical manager and National Aftersales Manager regarding all relevant technical issues.
• Visit customers where required / necessary.
• Developing and implementing action plans to technical issues.
• You may be required to perform other duties that may be required by Management.
• Ensure that all tasks performed comply with minimum standards required.
• Assist with Technical / Driver training.
• Constructively support your manager, ensuring that the internal department relationships are properly maintained.
• Personally manage work efficiently.
• High quality of work ethic at all times.
• Effective internal and external relationship building via good communication.
• Participate in all relevant training programmes.
• Improving and developing the knowledge and skills of others
• Ensure that all Health and Safety rules are adhered to all times.
• Proper adherence to company policies, procedures and company assets.
• Good housekeeping and filing.
• Be appropriately dressed at all times and to wear PPE when necessary.

• Qualified Diesel Trade Certificate.
• Code C (14) License.
• Min 5 years’ experience in a similar role in the commercial Industry.
• Recon experience preferable.
• Experience with Electrical (CAN Bus systems).
• Master Tech & Engineering Qualification will be advantageous.

• Team Player.
• Report & Presentation skills.
• Confident and proactive approach – Anticipates
• issues and requirements.