Description:
ENVIRONMENT:
PLAY a pivotal role in overseeing and optimizing the day-to-day operations of the Joburg division of a leading Data Solutions Provider seeking a Software Support professional with strong client management and leadership. You will collaborate closely with cross-functional teams to streamline operations, improve productivity, and ensure the highest level of customer satisfaction. The ideal candidate must possess a suitable B Degree and have 3-5 years’ work experience in the FMCG/IT industry and 2-3 years in Operations Management or having worked as a Project Lead. You will also require proficiency in Office 365, experience with Account Management and strong Sales and Customer Service.
DUTIES:
Client Management –
- Oversee the administration and management of the system.
- Customize and configure the system to meet the needs of the client and optimize user experience.
- Ensure accuracy and integrity within the system.
- Build and maintain strong relationships with clients, serving as the primary point of contact for support-related inquiries and escalations.
- Proactively engage with clients to understand their needs, address concerns, and identify opportunities for service improvement.
- Act as an advocate for clients within the organization, ensuring their voices are heard and their issues are resolved promptly.
- Conduct and minute client meetings to ensure deliverables are met.
Team coordination tasks –
- Manage the Support team and ensure client satisfaction.
- Manage and allocate resources effectively to support day-to-day operations and project requirements.
- Monitor resource utilization and identify opportunities for optimization.
Provide ad hoc system and training to clients –
- Manage daily client queries, issues, and concerns.
- Provide technical support to customers (change pins, create profiles, set table locations, etc.).
- Action support emails and calls.
- Train new and existing clients on the Portal.
- Ensure training content is updated and relevant.
- Maintain training records of each client.
- Evaluate training effectiveness and document.
REQUIREMENTS:
- Any relevant B Degree.
- 3 – 5 Years working in FMCG or IT industry.
- 2 – 3 Years in Operations Management / Project Lead.
- Microsoft Office 365.
- Account Management and collaboration.
- Business and sales acumen.
- Strong administrative capabilities.
- Customer satisfaction.
- Ability to travel, if required.
Advantageous –
- Any Sales or Facilities Software experience.
ATTRIBUTES:
- Relationship building.
- Interpersonal communication.
- Detail orientated.
- Professional.
- Responsible and accountable.
- Time and Stress Management.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
COMMENTS:
When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here https://www.datafin.com/job/software-support-operations-jhb-remote/ OR e-mail a Word copy of your CV to amy@datafin.com and mention the reference number of the job.
Requirements:
- Oversee the administration and management of the system.
- Customize and configure the system to meet the needs of the client and optimize user experience.
- Ensure accuracy and integrity within the system.
- Build and maintain strong relationships with clients, serving as the primary point of contact for support-related inquiries and escalations.
- Proactively engage with clients to understand their needs, address concerns, and identify opportunities for service improvement.
- Act as an advocate for clients within the organization, ensuring their voices are heard and their issues are resolved promptly.
- Conduct and minute client meetings to ensure deliverables are met.
- Manage the Support team and ensure client satisfaction.
- Manage and allocate resources effectively to support day-to-day operations and project requirements.
- Monitor resource utilization and identify opportunities for optimization.
- Manage daily client queries, issues, and concerns.
- Provide technical support to customers (change pins, create profiles, set table locations, etc.).
- Action support emails and calls.
- Train new and existing clients on the Portal.
- Ensure training content is updated and relevant.
- Maintain training records of each client.
- Evaluate training effectiveness and document.
- Any relevant B Degree.
- 3 – 5 Years working in FMCG or IT industry.
- 2 – 3 Years in Operations Management / Project Lead.
- Microsoft Office 365.
- Account Management and collaboration.
- Business and sales acumen.
- Strong administrative capabilities.
- Customer satisfaction.
- Ability to travel, if required.
- Any Sales or Facilities Software experience.
- Relationship building.
- Interpersonal communication.
- Detail orientated.
- Professional.
- Responsible and accountable.
- Time and Stress Management.