Returns & Repairs Department Manager

Description:

Job Description:

The basic duties include, but are not limited to, the following:

• Ensure the daily operations within the department.
• Manage, direct and monitor the performance of the returns and technical team.
• Maintain and improve the returns process to produce smooth and efficient system and delivery solutions.
• Effective liaison, support and assistance to various departments.
• Reporting on a monthly basis or as otherwise required.
• Manage overall inventory of return stock/stock control.
• Ensure all call out forms are completed correctly and keep a detailed record.
• Assist the technical team with technical reports and customer service.
• Adhere to SLA’s.
• Training and mentoring of staff.
• Customer queries, meetings etc. as and when required.
• General duties and ad hoc tasks, projects and requests when required.

Requirements:

Job Description:

The basic duties include, but are not limited to, the following:

• Ensure the daily operations within the department.
• Manage, direct and monitor the performance of the returns and technical team.
• Maintain and improve the returns process to produce smooth and efficient system and delivery solutions.
• Effective liaison, support and assistance to various departments.
• Reporting on a monthly basis or as otherwise required.
• Manage overall inventory of return stock/stock control.
• Ensure all call out forms are completed correctly and keep a detailed record.
• Assist the technical team with technical reports and customer service.
• Adhere to SLA’s.
• Training and mentoring of staff.
• Customer queries, meetings etc. as and when required.
• General duties and ad hoc tasks, projects and requests when required.

• Ensure the daily operations within the department.
• Manage, direct and monitor the performance of the returns and technical team.
• Maintain and improve the returns process to produce smooth and efficient system and delivery solutions.
• Effective liaison, support and assistance to various departments.
• Reporting on a monthly basis or as otherwise required.
• Manage overall inventory of return stock/stock control.
• Ensure all call out forms are completed correctly and keep a detailed record.
• Assist the technical team with technical reports and customer service.
• Adhere to SLA’s.
• Training and mentoring of staff.
• Customer queries, meetings etc. as and when required.
• General duties and ad hoc tasks, projects and requests when required.

• Communication Skills: 3 to 4 years
• Managerial Skills: 3 to 4 years
• Technical Depth: 3 to 4 years

• South African citizen and ID, residing in Johannesburg.
• Matric (Preference will be given to a candidate with related tertiary education).
• Current, valid, legal South African driver’s licence and reliable transport.
• Managerial, technical or related degree.
• Min 3-5 years returns technical experience.
• Experience in managing and leading the returns and repairs department.
• Electrical and technical knowledge is compulsory.
• Thorough understanding of inventory of returns and returns process management.
• High degree of integrity and honesty in all dealings.
• Excellent problem solving skills.
• Excellent communication skills at all levels.
• Computer literate with good Excel and SYSPRO experience will be highly advantageous.

Minimum Requirements:

• South African citizen and ID, residing in Johannesburg.
• Matric (Preference will be given to a candidate with related tertiary education).
• Current, valid, legal South African driver’s licence and reliable transport.
• Managerial, technical or related degree.
• Min 3-5 years returns technical experience.
• Experience in managing and leading the returns and repairs department.
• Electrical and technical knowledge is compulsory.
• Thorough understanding of inventory of returns and returns process management.
• High degree of integrity and honesty in all dealings.
• Excellent problem solving skills.
• Excellent communication skills at all levels.
• Computer literate with good Excel and SYSPRO experience will be highly advantageous.